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Gerald Collision Center

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(27 Reviews)
44
Write a Review

Score Details

5 stars
68%
4 stars
19%
3 stars
3%
2 stars
3%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
44
Net Promoter Score ®

Business Details

Categories
Contact
(630) 355-3900
No Business Hours Provided

Business Hours

* No Time Zone Provided
1210 E Ogden Ave Naperville, IL 60563-1604
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Affiliations

Gerald Collision Center's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(27 Reviews)
Write a Review
Recent Reviews
GS
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Grace S.
SUBA Forester w/Continuously Variable Transmission
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2024
verified customerVerified Customer
8
Took too long to repair
I'm sorry, but I don''t have time to complete all the surveys I get.
AG
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Allison G.
SUBA Outback Premium w/Continuously Variable Transmissi
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2024
verified customerVerified Customer
0
Do Not Use This Place
I will never take my car to Gerald Collision again and I don’t think I will ever buy another car from a Gerald dealership because I don’t want to support his businesses again. I brought my Subaru in in early September for a dented in back passenger door and some additional damage - I knew it would take some time to fix and was gracious with the team I worked with at the front desk and was flexible with the timing. Maybe I was too nice.

For the first three weeks, my car sat there. Once work started, I continued to get the run around - parts were broken, State Farm wasn’t doing their job. If I ever wanted an update on my car, I had to call. 90% of the time, Wendy (who I had been working with and I thought I had developed a great relationship with upon first meeting) was never available. By week 7 when I called, I heard her colleague Mike in the background say, “is she still up your ass?” Well yes, my rental insurance has run out and I have no car. But I was still being kind. I just needed my car! To be fair, when confronted about it later, Mike did apologize.

After that incident, any time I called, they never answered. My husband had to take over and call on a different number. Our insurance agent had to call and see what was going on. By the time I was supposed to get my car back at the end of week 8 and my car was ready and had been paid out by insurance, the collision center sent in another $200 form to State Farm and refused to release my car. My husband told them we would pay it out of pocket to get my car back. At first they refused but finally agreed and we got my car back today, over 8 weeks later. When we picked it up, Mike and Wendy didn’t even speak to us. I will say, Nina at the front desk is very nice.

But unless you enjoy being car less and crying to insurance, DO NOT USE THIS COLLISION CENTER
LM
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Laura M.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2024
verified customerVerified Customer
9
Auto collision repair
We were very satisfied with the repairs and the professional way in which they treated us. They kept us informed of the status of the repairs on the car and then let us know when we could pick up the car.
JH
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Joan H.
SUBA Crosstrek Limited AWD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2024
verified customerVerified Customer
0
Terrible service
My car was at the shop for 38 days. The repair should have taken about 4 to 5 days. The staff was lazy and said the bumper brackets were on back order. Told me would not be in until middle of August. My car was dropped off on June 25. I called around myself and found the brackets. Called Wendy and told her to call there and have them overnighted. She did and car was ready in 2 days. The staff is lazy and did not do their due diligence in finding the brackets. I should not have to do their job. Good thing I did because they would have had my car about 2 months. Extremely poor service!
IC
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Isair C.
SUBA Ascent Touring w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2024
verified customerVerified Customer
10
Great
Staff were very friendly and answered all my question, they kept me up to date with basic notes and did not bother me, great experience overall.
MC
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Migdalia C.
SUBA Forester Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2024
verified customerVerified Customer
7
More communication
Pretty good expierence just wish i was not the one initiating communication. I had to call to find out when my car would be ready. They never called me after receiving the car and inspecting it how long they thought it would take.
EB
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Elizabeth B.
SUBA Outback Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customerVerified Customer
10
Excellent Experience with staff and service work
I dealt with Keith, on arrival he reviewed the damage to the car and explained when the could get my car in for repair. He also dealt with the insurance company regarding the work required and the cost. When the work was completed he went over the warranty and other information with me and answered my questions when I called after arriving home having had some never before seen lights appear on my dashboard, low tire symbol and an I for information. Also Sandra was very pleasant each time she called to give me an update on my cars progress through repair process. I appreciated the update calls since they had my car for over a month. Everyone i encountered at the facility was pleasant and helpful.
GC
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Georgia C.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2023
verified customerVerified Customer
10
GREATFUL THIS THANKSGIVING
I am Greatful this Thanksgiving to have my car back It looks great. I can now move forward and put this incident behind me.
KJ
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Kamal J.
SUBA Forester Sport w/Continuously Variable Transmissio
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/28/2023
verified customerVerified Customer
9
Great service
Great service- longer than normal repair times
RB
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Rita B.
SUBA Ascent Touring w/7-Passenger Seating
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2023
verified customerVerified Customer
5
Time to repair was much longer than expected with no communication
t took a month to get my car fixed. They did a wonderful job fixing it just took a long time. No follow up communicatons or status updates. They are obviously having staffing issues.
EE
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Elizabeth E.
SUBA Impreza Wagon Sport Premium w/Continuously Variabl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2023
verified customerVerified Customer
10
Great job
The whole process was seem less. They took care of everything and kept me informed every step of the way. The result is beautiful. I was worried the paint may not match, but it did. You can’t even tell that that truck backed into my poor car. Thanks guys!
FG
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Frank G.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2023
verified customerVerified Customer
10
Professional auto repair place
Very satisfied with the car repair and the service.
JF
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Jim F.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2023
verified customerVerified Customer
8
Return customer
Our oldest daughter used Gerald to fix her Subaru Forrester after it was discovered her fuel line had been chewed by an animal. She was very happy with the outcome of her repairs. When our youngest daughter's Subaru was involved in a collision, we took her car to Gerald. We worked with Mike who called us to keep us up to date on the status of the car. He worked with us on getting us the best deal. Needless to say our daughter's car looks amazing. I did forget to tell them about a light out in the back of the car which did not get fixed. I do wish someone would have noticed that.
MK
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Michael K.
SUBA Forester Limited Automatic PZEV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2023
verified customerVerified Customer
8
Time to repair was much longer than expected
It took a month to get my car fixed. They did a wonderful job fixing it just took a long time. The bi-weekly email update were appreciated but some where just repeats of the previous one and seemed to be canned responses.
TJ
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Tim J.
SUBA OUTBACK LIMITED
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
10
Thank You!
Very positive experience
Displaying Review 1 - 15 of 27 in total
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