I brought my 2023 Toyota COROLLA in for body work and painting and unfortunately my experience could NOT have been worse! After the car was repaired, everything appeared to be fine but after about 4 months the paint began to peel on the bumper near to right headlight. Just to be clear, I understand things can happen and maybe it wasn't prepped properly or there was paint failure. I took it in stride.
After having brought the car in for the second time and after they installed a new bumper and repainted it, I got the car back and it wasn't calibrated! That's RIDICULOUS! How could somebody not notice the car needed recalibration, the thing lights up like a Christmas tree when you turn it on! So now I'm driving a car without ANY SAFETY SYSTEMS WORKING! What happens if I get into an accident? Does that make me liable? Does that make Gerber Collision and Glass liable? Who the actual HECK (would like to use a stronger word here) DOES THIS?
Oh by the way, while there was a severe thunderstorm, I don't appreciate the fact that the entire driver's side floor and the inside of the door entry are CAKED IN MUD! Due to the painting of the bumper, I can't bring it to the car wash for 1 month. As a customer, I just don't want to be treated like a total jerk, ya know?
So let's just say, I would like to calibration done by a third party. I DO NOT want to step foot into your place again!
SJ
S J.
Pueblo, CO
09/23/2019
outstanding customer service
excellent service. staff went out of their way to help after a very trying motor vehicle accident which left the back of my car totaled. They even helped me with a minor repair (reattachment of plastic around rear view side mirror) when I had found damaged several days later--my special thanks to Carl who took time out of his schedule and made this repair happen. They made sure I understood the nature of the original repair and how long it would take. The front staff were also excellent and very compassionate given my situation. Would highly recommend.
Recommended
CK
chuck k.
Colorado Springs, CO
01/31/2018
Crooks, liars, shabby work
This place is unprofessional. Took my truck in for hail repair. They said 3 weeks well 6 1/2 weeks later. Go to pick it up and they didn't repair all the damage and scratched the roof up with sand paper. They refuse to take responsibility. AVOID THIS PLACE. EXTREMELY UNPROFESSIONAL AND DISHONEST.
Not Recommended
LS
Lisa S.
Pontiac
04/19/2013
Verified Customer
Category: Collision
The whole thing was very easy. Gerber got everything done with the other party's insurance. It was wonderful.
Recommended
This review was collected via phone interview by CSi Complete
ES
Ellen S.
Acura
04/18/2013
Verified Customer
Category: Collision
They kept me well informed. They made me feel comfortable. They did great work and it was a great experience.
Recommended
This review was collected via phone interview by CSi Complete
JL
John L.
Scio
04/16/2013
Verified Customer
Category: Collision
They were decent. They kept me up to date and the quality of the repair was better then I thought it would be.
Recommended
This review was collected via phone interview by CSi Complete
MS
Melissa S.
Honda
04/16/2013
Verified Customer
Category: Collision
They kept me updated and was always there when I need them.
Recommended
This review was collected via phone interview by CSi Complete
MK
Mike K.
Chev
04/15/2013
Verified Customer
Category: Collision
This is the third time going to Gerber. I know they do good quality work.
Recommended
This review was collected via phone interview by CSi Complete
DM
Dan M.
Chevrolet
04/10/2013
Verified Customer
Category: Collision
They keep me informed very well. The people were very nice.
Recommended
This review was collected via phone interview by CSi Complete
CA
Charles A.
Chev
04/10/2013
Verified Customer
Category: Collision
I have no complaints. They did what I wanted them to do and they had it done on time.
Recommended
This review was collected via phone interview by CSi Complete
LF
Linda F.
Hyun
04/09/2013
Verified Customer
Category: Collision
They did all they could to keep us happy. The quality of the work was good.
Recommended
This review was collected via phone interview by CSi Complete
SJ
Sherry J.
Chev
04/09/2013
Verified Customer
Category: Collision
They communicated well and took the time to let me know what was going on. I feel they went above and beyond.
Recommended
This review was collected via phone interview by CSi Complete
MB
Magaly B.
Jeep
04/09/2013
Verified Customer
Category: Collision
They were very helpful and worked with me on the payments.
Recommended
This review was collected via phone interview by CSi Complete
CD
Catherine D.
Mits
04/09/2013
Verified Customer
Category: Collision
They were very courteous.
Recommended
This review was collected via phone interview by CSi Complete
TJ
Todd J.
Volvo
04/05/2013
Verified Customer
Category: Collision
We had no issues with them.
Recommended
This review was collected via phone interview by CSi Complete
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Verified Customer
After having brought the car in for the second time and after they installed a new bumper and repainted it, I got the car back and it wasn't calibrated! That's RIDICULOUS! How could somebody not notice the car needed recalibration, the thing lights up like a Christmas tree when you turn it on! So now I'm driving a car without ANY SAFETY SYSTEMS WORKING! What happens if I get into an accident? Does that make me liable? Does that make Gerber Collision and Glass liable? Who the actual HECK (would like to use a stronger word here) DOES THIS?
Oh by the way, while there was a severe thunderstorm, I don't appreciate the fact that the entire driver's side floor and the inside of the door entry are CAKED IN MUD! Due to the painting of the bumper, I can't bring it to the car wash for 1 month. As a customer, I just don't want to be treated like a total jerk, ya know?
So let's just say, I would like to calibration done by a third party. I DO NOT want to step foot into your place again!