business image

German Automotive Services

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(484 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
4.5
ReScore Average
87
Net Promoter Score ®

Business Details

About

GERMAN AUTOMOTIVE SERVICES GERMAN AUTOMOTIVE SERVICES

Categories
Auto Maintenance, Car Maintenance, Oil Change
Contact
(941) 405-9396

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2123 University Pkwy Sarasota, FL 34243
German Automotive Services' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(484 Reviews)

BL
gravatar
Brian L.
Port Charlotte, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2023
0
Horrible service, failed to make repairs, non-responsive to customer
Took over three weeks to accomplish repair. And when car picked up, the oil leak (that was minimal when dropped off) is only worse, and they didn't replace some parts in the engine. Tried to get status during the extra long time they had my car. Could never reach a person live, they would not answer phone, would not respond to texts, etc. Car is in worse shape now than when dropped off. Worst service I've ever experienced. Do NOT go there. Going to file a complaint with Better Business Bureau.
Josef W. from German Automotive Services responded on 10/22/2023 09:30 AM

We apologize for the concerning experience you have had with us. We take these matters very seriously and we will do our best to look into this with care and urgency. We strive to provide the best service and are thankful for your business. Please reach out to us via our website or toll-free number with any additional information so that we can further address this.


BM
gravatar
Bob M.
Mercedes-Benz 560SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2023
verified customerVerified Customer
10
560SL Ac service
As always, the team was professional and responsive and respectful. Fix was completed whoI waited with a rapid part order and installation. I was a little disappointed in the missed diagnosis on the transmission issue but I understand that it is an older vehicle and diagnosis is a bit of trial and error. Not a problem at the end of the day
Josef W. from German Automotive Services responded on 10/08/2023 09:30 AM

Thank you for your review, Bob! We are so pleased to hear you found our team professional, responsive, and respectful. We apologize for the missed diagnosis on the transmission issue, as that is something we strive to avoid. Still, we are glad we could resolve the problem after a rapid part order and installation. Again, thank you for your feedback and we hope to serve you again soon.


JB
gravatar
Jim B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customerVerified Customer
10
as always great service
All work was done quickly and at an acceptable price.
Josef W. from German Automotive Services responded on 10/05/2023 09:30 AM

Thank you so much for your review, Jim! We are delighted to hear that you found the work was done quickly and at an acceptable price. We take pride in delivering excellent service to our customers and we are so glad that you had a pleasant experience.


MM
Mariolis M.
Florida
Mercedes-Benz S350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2023
verified customerVerified Customer
Category: Service
Mariolis said the door of her vehicle was open when she got there. Her vehicle could have been full of water. She's glad she went up there on Saturday to check on her vehicle and closed the door. Besides that, everything was fine.
Recommended
Josef W. from German Automotive Services responded on 10/06/2023 09:31 AM

Thank you for your feedback, Mariolis. We appreciate you taking the time to come and check on your vehicle. We apologize for the inconvenience you experienced and are sorry that you were worried about your vehicle. We take pride in providing excellent services and will make sure to take all necessary precautions moving forward.


WR
gravatar
William R.
Sarasota, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2023
verified customerVerified Customer
10
Battery service
GAS quickly and professionally diagnosed my car’s dead battery as distinct from a failed alternator. Replaced battery and notified of job completion in a very timely manner.
Josef W. from German Automotive Services responded on 09/26/2023 09:30 AM

Thank you so much for your positive review, William! We are glad that we could diagnose your car's issue quickly and accurately and get you back on the road with a new battery in no time. We strive to provide our customers with quality care and services that they can trust. It was a pleasure helping you.


BB
gravatar
Bob B.
Mercedes-Benz R350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2023
verified customerVerified Customer
10
R350
Very professional running operation all work was performed in a timely fashion, and all service work was explained
Josef W. from German Automotive Services responded on 09/23/2023 09:30 AM

Thank you, Bob! We appreciate your business and are glad you enjoyed your experience with us. We strive to ensure the highest quality of work and customer service. It's great to hear that you were satisfied!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2023
verified customerVerified Customer
10
Happy with my service
Prompt, excellent service at a reasonable price! Drives like a dream now!
Josef W. from German Automotive Services responded on 09/22/2023 09:30 AM

Thank you so much for the 5-star review! We really appreciate your business and are glad to hear that our service provided you with excellent results! We hope you enjoy driving your car and that you come to us again!


PR
gravatar
Paul R.
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2023
verified customerVerified Customer
10
Trustworthy and Fair
No issues with car. Went in for a discounted air conditioner check up. They confirmed there were no issues and I was on my way within the hour with fresh Freon and AC oil for a reasonable price.
Josef W. from German Automotive Services responded on 09/19/2023 09:30 AM

Thank you for your positive review, Paul! We are glad that we could provide you with a great service that met your expectations. We believe that excellent customer service is the key to a successful business and we are glad that we were able to provide you with just that. We are glad you found the price reasonable and that your car was serviced quickly. We appreciate your business and look forward to seeing you again soon.


BL
gravatar
Brian L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2023
verified customerVerified Customer
10
Great service for my BMW
First time customer. They were polite, thorough and affordable. Met my expectations. Highly recommended.
Josef W. from German Automotive Services responded on 09/19/2023 09:30 AM

We are delighted to hear that your experience with us was pleasant and that we met your expectations. Thank you for choosing German Automotive Services and for your kind review!


CF
Carissa F.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
verified customerVerified Customer
Category: Service
Carissa said the technicians were nice and are willing to repair her vehicle. She hasn't received the quote yet, however, she plans to have her vehicle repaired.
Recommended
Josef W. from German Automotive Services responded on 09/16/2023 09:30 AM

Thank you, Carissa, for your feedback. We are glad to hear that the technicians were friendly and eager to help repair your vehicle. We look forward to providing you with a quote soon and hope you will choose German Automotive Services for your repair needs.


KG
gravatar
Ken G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2023
verified customerVerified Customer
10
Honest, professional and prompt service.
German Automotive Services came highly recommended by another repair shop. They did not disappoint. Prices were fair and repairs were completed promptly. I highly recommend this shop.
Josef W. from German Automotive Services responded on 09/13/2023 09:30 AM

Thank you for the positive review, Ken! We appreciate you choosing German Automotive Services for your automotive needs and are glad to hear we exceeded your expectations. We strive to provide quality service at a fair price to all our customers. Thank you for your support and we look forward to seeing you again!


PS
Penny S.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2023
verified customerVerified Customer
Category: Service
Penny said they were very professional and they were fast. She got in quickly, got out quickly and everything was taken care of.
Recommended
Josef W. from German Automotive Services responded on 09/12/2023 09:30 AM

Thank you so much for the great review, Penny! We truly appreciate your business and are glad to hear you had a positive experience with us. We strive to provide our customers with efficient service that meets their needs. We hope to see you again soon!


MS
gravatar
Marshall S.
Sarasota, FL
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2023
verified customerVerified Customer
9
Prompt service; full explanation; fair pricing
I arrived at the appointed time, the "hand over" was accomplished in moments and the work was performed with no delay, The pricing was as quoted.

JD
John D.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2023
verified customerVerified Customer
Category: Service
John said he is happy with the service.
Recommended

PS
gravatar
Paul S.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
10
Fast honest and readable priced
Great first experience. Will be back
Service Coupons and Posts
Thanks for the review, Bob! We're glad to hear that the team was professional and the fix was completed quickly. We apologize for the missed diagnosis and are always striving to improve. #germanautomotiveservices #sarasota ??⭐
Learn More

We're glad to hear that Jim was satisfied with the work we did! ? #GermanAutomotiveServices #Sarasota #CustomerSatisfaction
Learn More

Thanks for the great review, William! ??? We're glad we could help you out quickly and professionally. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Bob! ? We're so glad you had a great experience with us. #GermanAutomotiveServices #Sarasota #AutoRepair #CustomerSatisfaction
Learn More

??? #Sarasota ? ? ? ? #Sarasota
Learn More

Thanks for the great review, Paul! ? We're glad you had a smooth experience with us and that your car is running great. #GermanAutomotiveServices #Sarasota #ACCheckup #HappyCustomer
Learn More

Thanks for the great review, Brian! ? We're so glad you had a great experience with us. #GermanAutomotiveServices #Sarasota #CustomerSatisfaction
Learn More

Thanks for the great review, Ken! ? We're glad you had a great experience with us. ? #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Marshall! ? We're glad you had a smooth experience with us. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Paul! ? We're so glad you had a good first experience with us. We look forward to seeing you again soon! #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the kind words, Harold! ? We're glad you had a great experience with James and the team. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Sylivia! ? We're glad you appreciate our thorough maintenance report and that you know what to follow up on next year. #GermanAutomotiveServices #Sarasota
Learn More

? Sarasota is a great place to live! #Sarasota ? ? ? #Trustworthy
Learn More

Thanks for your loyalty, Connor! We're proud to have been your go-to for 8+ years ? #Sarasota #GermanAutomotiveServices ???
Learn More

Thanks for the kind words, Ricardo! ? We're glad Josef & son could help you out. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Bob! ? We're so glad you're satisfied with our services. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the kind words, Suzana! ? We're glad we could help you with your MINI Cooper Clubman S. We strive to provide the best service and solutions for our customers. #GermanAutomotiveServices #Sarasota #MINI #Toyota ??
Learn More

Thanks for the great review, Marshall! ??? We're glad you had a great experience with us. #GermanAutomotiveServices #Sarasota
Learn More

Thanks Bob! ? We're so glad you had an excellent experience with us at German Automotive Services! #Sarasota #AutoRepair #HappyCustomer
Learn More

Thanks for the great review, Glenn! ? We're glad you had a positive experience with German Automotive Services in #Sarasota. #HappyCustomer #AutoRepair #GermanAutomotiveServices
Learn More

Thanks for the great review, Luis! ? We're glad you had a great experience with us at German Automotive Services. #Sarasota #GermanAutomotiveServices #AutoServices
Learn More

Thanks for the kind words, Bob! ? We're glad you had a great experience with Josef and son! #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the kind words, Patricia! ? We're so happy to hear that you had a great experience with us. #germanautomotiveservices #sarasota
Learn More

Thanks for the 5-star review, Will! ????? We're glad we could help you out and that you didn't have to replace your AC. #Sarasota #GermanAutomotiveServices #GAS #ACRepair
Learn More

Thanks for the kind words, Allan! ? We're proud to provide excellent service and communication to all our customers. #GermanAuto #Sarasota #AutoService #HappyCustomers
Learn More

Thanks for the great review, Johanna! ? We're so glad you trust us with your Mercedes GLE 350. We strive to provide the best service for German cars and are committed to providing reasonable prices. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, David! ??? We're so glad to hear that your car is now running smoothly. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the kind words, Jarrod! We're so glad you were referred to us and we appreciate your continued loyalty. ? #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Alan! ? We're proud to provide excellent service and communication to all our customers. ? #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Cynthia! ? We're so glad you had a great experience with us. #GermanAutomotiveServices #Sarasota #HappyCustomer ?
Learn More

Thanks for the great review, Robert! ? We're proud to be the best German car service in Sarasota. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the great review, Bill! ? We're so glad you had a good experience with Josef and Jared! ? We appreciate your business and look forward to seeing you again soon. #GermanAutomotiveServices #Sarasota
Learn More

Thanks for the kind words, Ricardo! ? We're proud to be your go-to for automotive service. #GermanAutomotive #Sarasota
Learn More

Thanks for choosing us, Paul! ? We're thrilled to be your go-to for BMW repairs and maintenance. #Sarasota #BMW #GermanAutomotiveServices
Learn More

We're so glad Josef was able to help Cindy out! ? We're proud to be the go-to shop for all your automotive needs. #GermanAutoService #Sarasota #AutoRepair #CustomerSatisfaction ???
Learn More

Thanks for the great review, Boualem! ? We're glad you had a great experience with Josef at German Automotive Services in #Sarasota. #HappyCustomer #AutoRepair
Learn More

Thanks for the great review, Brandon! ? We're so glad we could help you and your 2013 VW Tiguan get back on the road. Our team is committed to providing the best service and care for all German cars. #GermanAutomotiveServices #Sarasota
Learn More
Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(665 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,202 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(3 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(21 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(265 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.