Was told this shop was the best in town. I called and emailed once a week trying to get someone to call me back for 3 months. Finally got someone and brought my car in a month later. After waiting 4 months total I text Jonathan for an update and was told he was with a customer and would call me before they close. It’s now 5:15. I dive up there to get an update and was told we needed to part ways. As I type this I’m sitting outside waiting to get my car back. What a waste of a quarter of a year waiting. So unprofessional.
Update.
After waiting for my car I went back into the shop to ask when it would be ready. Jonathon told me to get the “F” out of his shop and to never bring my piece of “Sh” car back. As another employee brought my car around I went out and tried to explain the situation. At that time Jonathon came storming out of the shop walking towards me. At that point I had no clue what was about to happen so I left.
I’ve reached out to the owner Bret but have had no call back yet.
PK
Phil K.
Nashville, TN
01/31/2022
0
Endless excuses, seems dishonest
Short List of my Negative Experience:
• Cost was twice the estimated amount
• Took longer than expected
• Misused parts
• Front bumper improperly fitted
• Endless excuses/can't trust them to give me an honest price
Long Version:
I first interacted on the phone with Brett, seeing if a headlight swap was something they'd do — he said yes and added that they had done a lot of those. He was helpful, friendly, and informative as he recommend I go with the DEPO headlights from KIES Motorsport. I asked if he could estimate the cost and he told me $3-400. Everything was good to this point, he told me to reach out once the lights came in and we could set up an appt.
Fast-forward to the day of the appt, I dropped off my car at 8am per my appt details and provided them the headlights and LED bulbs I wanted to use. Because I wasn't exactly sure the LEDs I got would work, I also included a pair of Halogens as backup. I made a point to explain all that as I dropped off my car/parts and went on my way. Later that day, knowing they were closing soon and I hadn't heard back, I figured I'd call and see if I could come pick it up before close. Turns out they hadn't started on it and I'd have to be car-less until at least the next day. Was disappointing/frustrating, especially because I'd need my car later that evening, but it was something I could deal with so I just looked forward to picking it up the next day.
Next day around 1030 they texted letting me know it was ready to go. The front desk guy tells me with a slight modification they were able to use the LED lights. Finally he tells me how much I owed, $611. As you can imagine I was shocked to hear - especially cause I had hoped it would be around $300. I questioned the cost hoping for a correction but ultimately I just gave up and paid the balance. After leaving I remembered they used the LEDs but didnt give me the backup halogens (I hoped to return them if unused as they were $70). I turned back around, asked the front desk guy for it (same guy I explained the bulb situation to) and he says he needs to check but thinks they used it for the highbeams, which he later confirms — at this point im livid. Jonathan eventually comes out to help rectify the situation as best he could. He adjusts the price so that i'd get $183 back, which brings my new total to ~$428. Better than nothing.
But the cherry on top of all this was when I took a closer look at the work they'd done, I couldn't help but notice the gap between the bumper and hood was larger on one end vs the other. Not the most drastic of differences but definitely noticeable and upsetting considering how much they were charging me and how long it apparently took.
MM
Matthew M.
Hendersonville, TN
10/26/2021
0
I’d never use these guys again, Brett and Johnathan are useless. My car broke down on the way home after having it serviced and they refused to help
Just had my car serviced at German Motorworks Brent and Johnathan where are my contacts I’m now broken down on I 65 north I’ve called them several times and they are refusing to help.
NC
Nathan C.
Little Elm, TX
10/22/2020
This shop caused irreparable damage to my vehicle.
This shop has caused irreparable damage to the exterior paint of my vehicle. I am posting my experience in hopes of sparing you a similar heartache.
When picking up my vehicle I noticed that a large section of the paint on the hood of my car had bubbling clear coat and paint damage that was not present when the car was dropped off. I brought my car here for repair in good faith, never believing something like this would happen.
I did not want to jump to conclusions but luckily I have a dash camera installed on my vehicle. I reviewed the footage before reaching out to the owner Brett. I messaged him and explained the whole situation. I provided him with the video and picture proof that the damage to the hood of my car had occurred at his shop. The video clearly shows the hood without and damage when they have the hood open on their lift. Footage from 5 days later shows them popping he hood and there is obviously a huge section of the clear coat that has been melted away. The owner assured me that the car had been on their secured lot for the entirety of its time in their possession. There is also a clip of the owner pointing out the damage and the technician clearly states it “wasn’t like that before.”
It is very apparent by video evidence and the words of the technician that something terrible occurred to my vehicle while it was at the shop. The damage looks very akin to what might happen if brake fluid, or another highly corrosive material was spilled on the hood.
Even after being provided with the proof that his shop has caused this damage, the owners still refuse to rectify the situation or take any responsibility for the actions of their technicians. I do not have the time or energy to take them to small claims. I am instead posting this review in hopes that I can prevent a fellow car enthusiast from making the same mistake.
They fooled me once and shame on them.
Not Recommended
LT
Liz T.
Antioch, TN
07/29/2019
Amazing prices!!
Fast & Friendly service! Excellent work with very reasonable prices!
Recommended
AT
Anthony T.
Nashville, TN
04/16/2018
Not honest
Took my car there for a tire pressure light malfunction. Spoke with Brett over the phone and informed him that the BMW dealership was too expensive and the issue was the right rear sensor was faulty per BMW. Brett stated it would cost $109. When I got there this morning the guy quoted me $145. I told him Brett quoted me $109 they guy said "well this is the quote I just gave you.They took the car back and came back a short time later and told me the module was bad because when they hooked it up to the machine it burnt out the module (not the exact statement) which happens sometimes and it would be a little over $800 to replace it. I told him I already knew what the problem was and I didn't ask him to run any diagnostic test because I already told him what the problem was. I asked where was Brett but he never came out. I told them I was not going to pay $800 for something they screwed up. I told him to just give me my keys and I left. When I got in the car the lights stayed on on the inside, the turn signals would not work, the open door light stayed on and the windows would not go down amongst other things. I see where they have good reviews but that good service must just come be for certain people.
Not Recommended
PK
Peter K.
Nashville, TN
BMW 328i
05/04/2016
Verified Customer
Category: Service
Peter said he is happy with the services provided by this business. He is pleased with Brett, the owner and mechanic and his employees.
Recommended
DG
Donna G.
Nashville, TN
Mercedes-Benz GL550
05/04/2016
Verified Customer
Category: Service
Donna said the employees are very good at what they do. She would like to thank them for always providing her with a painless experience.
Karen said this business was very informative. They were able to pick up and drop off her vehicle. Also, the new owner was very nice. She suggests they advertise that they are under new management.
Recommended
LM
Lisa M.
Tennessee
Mercedes-Benz ML350
04/21/2016
Verified Customer
Category: Service
Lisa said the business has always done a good job.
Recommended
KW
Karl W.
Brentwood, TN
Mercedes-Benz SL500
04/20/2016
Verified Customer
Category: Service
Karl said they had a complex problem and they stuck with the job and kept him informed.
Recommended
JH
Julian H.
Nashville, TN
Mercedes-Benz E430
04/20/2016
Verified Customer
Category: Service
Julian said he was happy with the service from this business. There are three malfunctions showing on the dashboard display and there is air in the steering column.
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Verified Customer
Update.
After waiting for my car I went back into the shop to ask when it would be ready. Jonathon told me to get the “F” out of his shop and to never bring my piece of “Sh” car back. As another employee brought my car around I went out and tried to explain the situation. At that time Jonathon came storming out of the shop walking towards me. At that point I had no clue what was about to happen so I left.
I’ve reached out to the owner Bret but have had no call back yet.