everyone should be very careful i got scammed on this company twice, fortunately i was very lucky to get a recovery company site from my good friend who has been scammed $185,400, I contacted the company which she directed me and that company instructed me what to provide for them which I did and they also gave me guidelines about scam companies. In two days time after I did what they instructed me to do I was able to get my $78,900 funds back and I'm very very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting their mail if you are a victim too [victimsrecoveryeducation AT cyberservices. com] thanks.
We went to look at Genesis suvs and we decided to purchase a Genesis GV 70 advanced. We were told we had to take the car home that night and the vehicles many features were not probably or even explained. We spent over 5 hours there.
AH
Andrew H.
Bradenton, FL
12/13/2021
0
Category: Sales
Terrible experience all around
NOT a luxury dealer and total rip off
The sales person does not know the car features beyond the basics and defers to service department, service department same lack of knowledge and does NOT treat you as a Genesis customer, but just like the rest. Calls to salesperson after about tech issues worthless, actual said "you know more about the car then me"" .
NO follow up from sales person, manager or deanship at all, especially after sharing my dissatisfaction with sales and pricing experience. I received better follow up from and service from other two vehicles I own, Ford, and Jeep. Had issues with GV80 info system from the start, dealership was unable to help after several calls, had to research on internet to get resolution.
Gettel is hurting the Genesis brand. Having owned BMW, Lexus and other luxury cars in the past this dealership does not provide the level of service one would expect from a luxury brand. Gettel is a total ripoff. Just short of legal price gouging. Taking total advantage of the COVID and inventory issues. They add options, Car Butler $699, screen protector $199, $499 window tint for two front windows that you can get with a higher grade for about $150 to the sticker so you have no choice. Car Bulter is a scam and does not work, check all the BBB complaints. Screen protector is a bout $30 and can be self installed. They charge a "dealer profit" fee of over $7500, in addition to loading up delivery fee, registration fee, etc. My neighbor bought a 2022 GV70 from Gettel had the same disappointing experience.
I was in and out of the dealership in two hours with the exact car my Wife wanted. This is the third vehicle I’ve purchased from Gettel and I’ll always buy from them. Merrick is my salesman and I’d recommend him to everyone!!
Morgan my salesperson and Chris the manager made the purchase of my new GV70 very smooth. Polite, professional, responsive and the best in customer service made the transaction highly satisfying. I also love the new Genesis, a very fine car.
AF
Arnold & Eileen F.
Bradenton, FL
10/05/2021
10
Category: Sales
Satisfying Experience
We just wanted to write a comment concerning our experience with salesman Alan Ragoonanan in our purchase of a 2022 Genesis GV70. We feel that he went above board in being patient with our concerns and issues, our questions answered with thorough explanations, and all things pertaining to sales including issues we brought up that he was more than willing to seek help in answering, to the best of his ability. In all matters in which he had some control, he was forthright, professional, thorough, kind, and very attentive to our requests and needs. We would highly recommend to anyone searching for either a Genesis or a Hyundai, that they specifically request him as a salesperson. By the way we certainly love this new car.
AF
Arnold & Eileen F.
Bradenton, FL
10/05/2021
10
Category: Sales
Satisfying Exoerience
We just wanted to write a comment concerning our experience with salesman Alan Ragoonanan in our purchase of a 2022 Genesis GV70. We feel that he went above board in being patient with our concerns and issues, our questions answered with thorough explanations, and all things pertaining to sales including issues we brought up that he was more than willing to seek help in answering, to the best of his ability. In all matters in which he had some control, he was forthright, professional, thorough, kind, and very attentive to our requests and needs. We would highly recommend to anyone searching for either a Genesis or a Hyundai, that they specifically request him as a salesperson. By the way we certainly love this new car.
We have leased several cars over the years and now recently purchased my Genesis G80 from Gettel of Lakewood. Have always been extremely satisfied with their customer service from the sales to the service department. I highly recommend them when looking for a Hyundai or Genesis.
Very nice people with which to do business. It was a pleasurable experience buying the G-80 and all I can say is that I throughly enjoy the G-80. It is a pleasure to drive and the buying experience was stressless and the sales people friendly and knowledgeable.
EC
Eman C.
Tampa, FL
08/08/2021
0
Category: Sales
Scammers and price gougers
They quoted me a new Genesis GV70 for $76k. The MSRP was $57k….at the most a very good price for the dealership would have been $$63k. Buyer be ware!!!
From the sales professional through the entire buying delivery experience the entire team was engaging and friendly. A no pressure experience that primarily focused on getting me the car I wanted at what I felt was a competitive and fair price.
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