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Gettel Genesis Of Sarasota

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(47 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
10
Total ReScores
4.9
ReScore Average
73
Net Promoter Score ®

Business Details

Contact
(941) 923-1411
No Business Hours Provided

Business Hours

* No Time Zone Provided
3500 Bee Ridge Road Sarasota, FL 34239
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(47 Reviews)

MG
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Mirek G.
Galena, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/29/2024
0
Category: Sales
Hyundai mentality don't go there
I left my GV70 on March 4th and they supposed to call me following days so I waited and waited finally on the 4th day I called and they acted like nobody knows what is going on. After 6 days I called again and nothing was done. Finally after a week the said they have to order parts. No communication for 3 weeks and when I called again they promised that he will call me every day with progress and obviously he didn't
Don't leave your car there and don't buy from them after they take your money they don't care any more
Terrible service , NO MORE

MG
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Marguerite G.
Parrish, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Sales
Thank you
David was quick, kind, and efficient. Thank you
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 02/14/2022 05:34 AM

Thank you for taking the time to give David and our dealership this 5 star review. We wish you many miles of happiness in your brand new Genesis Gv70!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

JS
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John S.
North Port, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Sales
2022 GV 80
Elizabeth was very knowledgeable and helpful. She spent all the time needed to make feel comfortable with the purchase of our new vehicle.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 01/04/2022 08:27 AM

Thank you for taking the time to give us feedback regarding the purchase of your 2022 Genesis Gv80. Elizabeth and our team will be here for all your future automotive needs.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

BB
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Basil B.
North Port, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2021
verified customerVerified Customer
1
Category: Sales
Not honest with the true price of their cars
While I cannot speak for other customers' experiences at the dealership, I can speak about mine. The prices listed on their website were not accurate and did not match the true prices of the cars at their dealership. When I arrived at the dealership, not only did they not want to honor their internet pricing they added an extra $5000.00 for ‘dealership profit’ they said I had to pay if I wanted the car. They then gave me a false evaluation price for my trade-in and wanted me to sign another evaluation showing my car was worth more, a $6000.00 price difference. I am happy for those who had a great experience at the dealership but not all of us are/or treated the same way. To any new customers please be careful, stand firm, and don’t be taken advantage of by the dealership. Wishing you all a safe and happy holiday.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 12/10/2021 12:31 PM

We appreciate you choosing Gettel Genesis of Sarasota to purchase your GV80. Please, accept my sincere apology that you did not receive the excellent experience that we strive to achieve. We take customer complaints very seriously and would like to assure you that Genesis and our General Manager, Mark Bedell review all survey responses.

Your Sales Associate, Alina is a caring, thorough Salesperson and she has been trying to reach you to discuss this and any outstanding questions you may have about the vehicle. Please reach out to her at your earliest convenience. Alina will also be available for a Reconnect visit, if necessary, to review your vehicle’s technology features and answer any additional questions you may have. Your satisfaction is her top priority.

Melissa Bonner
Customer Relations Manager
Gettel Genesis of Sarasota
941-923-1411

TH
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Tom H.
Sarasota, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
10
Category: Sales
2021 Genesis G80
We were very well served by our sales representative who exhibited superior car knowledge, concern for our needs and a professional and personable attitude .
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 11/26/2021 12:39 PM

Thank you kindly for this nice review! Your kind words about Elizabeth are very much appreciated. Your experience is our top priority and we look forward to serving you again, be it in sales or service.

Melissa Bonner
Customer Relations Manager
Gettel Genesis of Sarasota
941-923-1411

TH
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Thomas H.
Sarasota, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2021
10
Category: Sales
2021 G80 Purchase
We were very satisfied with our experience with Gettel. Our sales representative was first rate - car knowledge, recognition of our needs and professionalism.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 11/26/2021 11:05 AM

Thank you for choosing us as your Genesis Dealer. Elizabeth cares for her customers and strives to give the best possible service. Thank you for allowing her to Reconnect with you and discuss this survey and her performance. If you require any additional assistance, please reach out to her. If she is not available, I will be at your service. We wish you many miles of Joy in your new G80!

Melissa Bonner
Customer Relations Manager
Gettel Genesis of Sarasota
941-923-1411

DH
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Donald H.
North Port, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
10
Category: Sales
Outstanding Service
Santiago was very professional and informative with my new Genesis, as well as everyone I came into contact with at the dealer.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 11/22/2021 07:53 AM

Thank you for taking the time to give us feedback regarding the purchase of your 2022 Genesis Gv70. Our team will be here for all your future automotive needs.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

DC
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Diane C.
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Sales
Santiago
Santiago was my Sales Representative. I suggest you ask for him when visiting. He was very helpful and genuine.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 11/22/2021 07:49 AM

Thank you for taking the time to give us feedback regarding the purchase of your 2022 Genesis Gv70. Santiago and our team will be here for all your future automotive needs.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

GD
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Gregory D.
Port Saint Lucie, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customerVerified Customer
10
Category: Sales
Great service and staff
The place to be for your next purchase. Their service, professionalism, and willingness were a delight.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 10/15/2021 10:07 AM

We appreciate your business and the kind words about your visit. We will be here to serve you, be it in Sales or Service! Thank you!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

GM
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Gerald M.
Venice, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
verified customerVerified Customer
10
Category: Sales
Genesis GV70
I had been reviewing the GV70 for almost all of 2021.
The lease on my existing SUV was due to terminate in March of 2022,however the dealer was very keen to get the vehicle back,as it was in excellent condition and low mileage and they had low inventory.
I looked at BMW,Lexus,Mercedes,Infiniti and other brands at their SUV’s and I kept coming back to Genesis as it checked all the boxes. I wanted a dealer close to where I lived and went to Gettel Genesis of Sarasota and glad that I did so! From the moment that I walked in the door for the first time until I drove away in my new GV70,I could not be happier with my experience! Everyone I met was extremely polite and professional and truly treated me as a valued customer. Robert was my sales contact and he was an amazing asset from beginning to end. I knew what my budget was and we met my requirements on all points. It is only 4 days since I picked up the car and already have had follow up from Gettel to make sure that everything is to my satisfaction,and it is!
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 10/15/2021 10:06 AM

We appreciate you publishing these reflections on your recent purchase experience. Robert and our Team make every effort to provide great service, so we are glad to know that you are a satisfied customer! Thank you for your business and kind words. We wish you many miles of joy!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

RS
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Robert S.
Sarasota, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customerVerified Customer
10
Category: Sales
Great car
I believe that the Genisis brand is at the frontier of automotive technology, design, and service. Beautiful car with superior warranties, I would definitely recommend several cars in the Genisis line up.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 10/01/2021 05:48 AM

We appreciate you choosing us to purchase your G70. Genesis is a brand to believe in! We will be here for all of your future automotive needs. Happy Driving!

Melissa Bonner
Customer Relations Manager
Gettel Genesis of Sarasota
941-923-1411

PM
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Patricia M.
Bradenton, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
8
Category: Sales
On top of the game
Looking forward go Genesis dealerships. In the meanwhile everyone doing a good job in crazy times.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2021
7
Category: Sales
New G90
Looking forward to Genesis own dealership. Its a value option; but not a compact inexpensive vehicle. Experience pretty much the same as buying Kia Forte.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 09/16/2021 12:07 PM

We appreciate you choosing us as your Genesis Dealership. Thank you for discussing this purchase experience with Brian today. Your feedback is of great assistance for our future improvements. Please reach out to us if you require any additional assistance. We are here to serve you! 

Melissa Bonner
Customer Relations Manager
Gettel Genesis of Sarasota
941-923-1411

RB
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Robert B.
Lakewood Ranch, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customerVerified Customer
10
Category: Sales
Lucia was a great salesman
Lucia was a terrific salesperson. We would definitely work with him again. We commend his service and look forward to working with him as our car receives periodic maintenance. Any issues we presented in the previous review were totally unrelated to Lucia and pertained only to the financing of the lease and the extra care package, an issue in which Lucia had no involvement whatsoever.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2021
7
Category: Sales
Good product but be careful to not purchase extra service that is not needed
Sales person was good. The product is good. everyone is professional. Just be very careful about really looking at paperwork and not getting extra care coverage that is really not needed.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 08/26/2021 08:26 AM

We are grateful for your business! It is nice to know that you were happy with Lucio as your Salesperson. Thank you for discussing this purchase experience with him today. Please know our Team is dedicated to you satisfaction. If you require any additional assistance, please reach out to us. It will be our pleasure to assist you again! Happy Motoring in your GV70.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

JE
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Jason E.
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
Professional, Fast, highly recommend
Professional, Fast, highly recommend
Recommended
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 07/09/2021 07:01 AM

We are so glad to hear what a positive experience you had purchasing your brand new Gv80. Our Genesis team will be here for all your future automotive needs.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411

SB
gravatar
Stephen B.
Zephyrhills, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2021
verified customerVerified Customer
Category: Sales
Genesis Rocks, added price to the tag.. not so much
Had to argue extra pricing because of "demand" otherwise just the detailers need more attention to detail
Recommended
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 06/21/2021 11:23 AM

We appreciate you choosing us as your Genesis Dealership. Your Salesperson Ricky has been trying to contact you to apologize and discuss your experience. At your earliest convenience, please contact our General Sales Manager, Nick Parisey 941-923-1411. Your satisfaction and confidence in our Dealership vitally important to us!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai of Sarasota
Gettel Genesis of Sarasota
941-923-1411
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