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Gibbs Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(966 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
4.5
ReScore™ Average
89
Net Promoter Score ®

Business Details

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(770) 761-1119
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1098 Dogwood Dr SW Conyers, GA 30012
Get Directions
Gibbs Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(966 Reviews)
Write a Review
Recent Reviews
AP
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ANGELA P.
Lithonia, GA
Honda Accord Cpe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2025
verified customerVerified Customer
9
Great service!
I was referred to the business by my friend. She has been bringing her vehicles here for years. My car had an oil leak & the dealership wanted to charge me thousands of dollars. I tried Gibbs & I’m glad I did. They fixed my problem the same day. My advisor was Josh & he kept me very informed of what was going on with my car.
CF
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Clarissa F.
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Chev Trax Check Engine Light Experience
I truly appreciate the courteous from the team at Gibbs Automotive at the beginning to the end. After the initial scheduled appointment, I received a call to confirm the vehicle problem and my options of drop off. Although, my vehicle is still under warranty, I was kept in the loop every step of the way. And my vehicle was repaired within the same day. Even though, it was my first time using Gibbs Automotive they had me feel at home.
TP
TIMOTHY P.
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
GREAT PEOPLE
TRUST AND GREAT PEOPLE
TM
Trashawn M.
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Knowledgeable
I want to thank Josh for being helpful.
GB
Gary B.
Lithonia, GA
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
Category: Service
Gary said he has been going there for quite some time. They go out of their way to show him what needs to be done. They do a great job and he has no reason to doubt their work.
Recommended
GM
GREG M.
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2025
verified customerVerified Customer
8
Error code recovery
I just bought a Ford F150 from a local dealer. After about two weeks it went into “limp mode” and I was forced off the highway.

It started back up after a short wait the first time. I got an error code on my scanner indicating an issue with the throttle but I didn’t save it.

I spoke with Josh and he didn’t want to rely on my finding until he and his crew went through a full diagnostic scan .

Bottom line is he was honest, took the truck on Monday and it was back on Tuesday. Throttle replaced!
CH
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CLYDELL H.
Atlanta, GA
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Great service!
Gibbs was recommended, by Mr. Lawyer Rainiey, and my wife and I have been very satisfied with the quality of service, we have received. Gibbs Automotive, is our go to place.
JC
JEFF C.
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Alternator replacement
Thank you so much for job well done and a reasonable price will use you again
LS
Lisa S.
Georgia
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
Category: Service
Lisa said she has never had any issues with her vehicle. They're always eager to make sure she is satisfied with their service.
Recommended
DR
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DEBORAH R.
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Recent oil change
I am very satisfied with the service at Gibbs Automotive. Tamera, Hector and Josh went above and beyond to resolve an issue and it is most appreciated.
KS
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KATHLEEN S.
Conyers, GA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Always a good experience
You are told in detail what needs to be done, how important it is, the cost and if it can wait. A simple oil change involves checking hoses, etc. The surroundings are clean and bright.. I have been going to Gibbs Garage for over 20 years. I trust them.
The Team from Gibbs Automotive responded on 03/21/2025 07:44 AM

Thank you for your wonderful review! We’re thrilled to hear that you’ve had consistently good experiences with us over the past 20 years. Our team takes pride in providing detailed information about our services, ensuring transparency regarding costs, and maintaining a clean environment. Your trust means everything to us, and we look forward to continuing to serve you for many more years!
 

LY
LATHAM Y.
Volvo S80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2025
verified customerVerified Customer
10
Notification
Really 4 1/2 stars. Very nice people and good service there. The only thing was they needed to keep my vehicle overnight and did not give me a call or text informing me. I called them about 5 PM and found out. Thank you!
The Team from Gibbs Automotive responded on 03/21/2025 07:43 AM

Thank you for taking the time to share your experience with us! We are delighted to hear that you found our team friendly and our service satisfactory, earning us 4 1/2 stars in your review. We sincerely apologize for the oversight regarding communication about your vehicle needing to stay overnight. Your feedback is invaluable, and we understand how important it is for our customers to be kept informed. Thank you once again for your understanding. We look forward to serving you again soon!

VS
VERNON S.
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Oil change tires checked
Everything went well on the service of my vehicle still running great I thanked them greatly 😊
The Team from Gibbs Automotive responded on 03/21/2025 07:41 AM

Thank you for your positive feedback! We're glad to hear that your oil change and tire check went smoothly and that your vehicle is running great. We appreciate your gratitude and look forward to serving you again in the future!

Verified Customer
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Excellent Customer service
I had to get my brakes done. Josh provided excellent customer service! He gave me a thorough explanation cost break down. My car was ready within a reasonable timeframe and no issues when I drove home! I appreciate the kindness shown! Thank you, Josh!
The Team from Gibbs Automotive responded on 03/21/2025 07:40 AM

Thank you for your kind words! We're thrilled to hear that Josh provided you with excellent customer service and a thorough explanation of the costs. It's great to know your brakes were completed in a timely manner and that everything is working well. We appreciate your feedback and look forward to serving you again!

Verified Customer
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
A+
I had an 8 o'clock appointment for an oil change and was ready to go by 8:30. They addressed my concerns.
The waiting room was clean. This was my first visit to Gibbs and I was very pleased.
The Team from Gibbs Automotive responded on 03/21/2025 07:39 AM

Thank you for your feedback! We're glad to hear that your first visit to Gibbs went smoothly and that our team addressed your concerns promptly. It's great to know you found our waiting room clean and comfortable. We appreciate your time and look forward to serving you again in the future!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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