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Graham Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(731 Reviews)
45
Write a Review
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Score Details

5 stars
78%
4 stars
12%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
30
Total ReScores™
4.8
ReScore™ Average
45
Net Promoter Score ®

Business Details

About

Graham Hyundai is conveniently located in Mansfield, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Graham Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Graham Hyundai is conveniently located in Mansfield, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Graham Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(419) 529-1800
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1515 West Fourth Street Mansfield, OH 44906
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(731 Reviews)
Write a Review
Recent Reviews
SL
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Shawna L.
Shreve, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/20/2024
0
Category: Service
They lie and they do changes to your car without permission
They swapped out parts of of my car and put junk parts on my car after they put a 45 day tag in the rear window with tape and was driving it around Mansfield. They had my car for over a month and they should have never had it that long. I took it in with very low gas and get it back with over half a tank and they forgot to retrip my odometer so the 360.8miles someone took on a joy ride well yupp busted. Yet they don't have the guys to admit wrong even with full evidence. They are a joke
RB
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richard b.
Crestline, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2023
0
Category: Service
wish i could give zero stars...will look elsewhere for my new vehicle next month
Bought a brand new 2022 car about 6 months ago. Called in for oil change every 7,500 as requested. had to wait 1 month after caling in for a apointment, then waited 3 hours to get oil changed ! this did not happen only once, but three times. complained to parts manager to only get....this was in the past...we are in the future.....thats all he kept saying... so last time i got oil change , guess they were to lazy to put a time to change oil sticker on car, so i just waited til car told me it was time....when i took it in they told me it was 600 miles past due and was going to charge me full price for oil change.I travel for my job so i put lots of miles n my car ( 30,000 in the past 6 months) so i try to buy a new car before warranty runs out,first time trying this dealership , and will definitley will be the last, terrible customer service...acting like they did not car at all
LB
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Loren B.
Mansfield, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2022
0
Category: Service
Find another dealership!
My daughter had her car towed here the first week in June. She was told it would take 6 weeks before they could even look at it. 6 weeks later they said it needed a new engine. She was told she would be put on a waiting list to have it replaced. Based on the latest timetable we have been given it will be sometime in Dec. or Jan. before she gets her car. Do your homework, check with other dealerships about service. We had to buy another car for transportation. This dealership has no sense of urgency or empathy for the customer.
DB
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Diana B.
Galion, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2022
0
Category: Service
Very disappointed
Had to have my 2019 Tucson towed march 30, 2022 closest Hyundai dealer was Grahams I have my oil changes done there so I thought it would be ok keep business in town was I wrong. They said it would be 2 weeks before they could look at it. I stopped in a week later to check on it they didn't have it in the computer to service it good thing I stopped a week later they called said it was done they didn't find anything wrong. I called Dennis Hyundai they found the problem was the transmission it wasn't safe to drive they put a new transmission in and gave me a rental car to use. not happy with the service at Graham hydundai
AM
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Anthony M.
Aliquippa, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Emergency visit
Due to an emergency issue with my vehicle they were able to get my vehicle looked at and the issue resolved in a timely manner. They went over what they found and recommendation to go over with the hyundai service center I use.
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Verified Customer
Howard, OH
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Never go to GrahamAutomall
I was lied to for the 2 months they had my car. They said it needed an engine. Turns out it only needed a knock sensor. After getting it back I was changing my oil an found broken parts on the undercarriage cover. Those damages were not reported to me. Total scum bags. If you’ve needed anything from them I suggest you investigate because I’m sure I’m not the only one who was part of their scam.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/04/2022 07:02 AM

we are very sorry for the inconvience we have cause it is not a very good situation that the tech miss diag. the tech is no longer with us please except our deepest appology

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
GB
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Gincy B.
Crestline, OH
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Worst service
Had to hunt someone to ask about my car.it was done I hadn't been told
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/04/2022 07:07 AM

very sorry for your inconvenience but your advisor was assiting another customer when your vehicle was finished that is why another advisor took care of returning your vehicle to you

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
SM
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Stacy M.
Shelby, OH
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
As good as expected.
Not horrible and the closest Hyundai dealership to me.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 02/21/2022 05:57 AM

thank you very much for your recent visit we truely appreciate yuor business

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
Verified Customer
Mansfield, OH
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service!
Every time I take my car in for service it is done correctly and on time.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 01/25/2022 09:58 AM

thank you very much for your recent visit with us we greatly appreciate your business

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
Verified Customer
Mansfield, OH
2020 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/18/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Destruction and still waiting
Destroyed a piece of my car while I they were completing routine maintenance. Still waiting to have more work done as they didn't have anyone qualified to complete the service, even though it was scheduled in advance.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 01/28/2022 08:49 AM

Iwould like to thank you for bringing your vehicle in for service I have tried to reach out to you to discuss your concerns and to notify you the new wheel locks are here we have for your vehicle we are very sorry the key broke that removes your locks we have taken care of this concern as soon as possible please contact me at your earliest convenience 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
TJ
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Thomas J.
Sandusky, OH
2021 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
poor service
I had to put air in my tires just 2 days after an oil change and so called "inspection"
AK
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Andrew K.
Shelby, OH
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/05/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Strike 2
This is the second time I've had issue at this service department. This time the almost destroyed my engine. Stopped at the carwash before leaving on vacation (1200 mile round trip) and the attendant notified me of a significant oil leak. I returned immediately. The story was: The oil filter canister seal was defective and failed creating a significant spray of oil that drained the engine and covered the engine bay. The service team repaired the issue but we are all luck and greatly indebted to car wash attendant who noticed the leak.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 01/06/2022 04:42 AM

Thank you very much for taking the time to speak with me customer service is very important to us at Graham Hyundai and we do  look forward to taking care of all your service needs 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
PK
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Patti K.
Mansfield, OH
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
2 1/2 years of Satisfaction
I have a 2019 Sonata with 36000 miles. I have always brought it to Grahams for oil changes
TOM T., SERVICE MANAGER from Graham Hyundai responded on 12/07/2021 07:18 AM

Thank you very much for your recent visit we truely appreciate your business

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
Verified Customer
Wooster, OH
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Car care
Excellent service from scheduling through completion with an attentive and courteous staff
TOM T., SERVICE MANAGER from Graham Hyundai responded on 11/17/2021 08:37 AM

thank you very much for the possitive feed back we truely appreciate your business 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
Verified Customer
Mansfield, OH
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Good
None
TOM T., SERVICE MANAGER from Graham Hyundai responded on 11/09/2021 07:47 AM

Thank you very much for your business and I am very sorry we fell short of your expectation we are adressing your concerns we have been dealing with a short staff which is not a excuse but just a little insight of why we fell short

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
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