business image

Grand West Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(273 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
5
Total ReScores
3.2
ReScore Average

Business Details

About

Grand West Hyundai is located in Grand Junction, CO. New ownership, new managment, new attitude come see the difference. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Grand West Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the Grand West Hyundai is located in Grand Junction, CO. New ownership, new managment, new attitude come see the difference. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Grand West Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(970) 242-4200

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Mountain Time (Us & Canada)
2162 Highway 6 And 50 Grand Junction, CO 81505
Grand West Hyundai's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(273 Reviews)

SS
gravatar
Stacey S.
Grand Junction, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2019
DO NOT TRUST THESE GUYS!
I would give their service center less than one star if possible! I was using a 3x oil change coupon that should have included tire rotation & car wash and of course a safety inspection so they could try to sell me more work! Quite a few issues:
1. They wrote on my paperwork that the tires were rotated, they were not
2. They broke the stud on my wheel
3. Quoted me new front and back brake pads ($600+ total)
4. Didn’t wash my car (whatever, but I did pay for it!)

When I called to complain and say I wanted a refund of my other two oil changes because I had lost trust they tried to "make it right" by fixing the broken stud and my tire that had a slow leak in it..... more issues!
1. They put the wrong lug nuts on my tires (potentially VERY dangerous!) - Cost me $30 to get new correct lug nuts! When I called them on this, they told me … “As long as they fit, all lug nuts are the same”....total BS...are they even mechanics??
2. They didn't fix my leak although they wrote down that they did.
3. Broke the rear wheel stud although they said it was already broken (they were the last ones to touch it ….!)

On top of all of this, when I took my car to my normal mechanic, he assured me my brake pads were perfectly fine ... Nice try Hyundai!!

They did finally, after multiple phone calls, refund my other two oil changes but I am left wondering if they even did the one they charged me for …. AND I’m out for the new lug nuts! At least no one was injured because my tire rolled off while going 70mph!
NEVER TRUST THESE GUYS!
Not Recommended

DF
gravatar
Dan and Nancy F.
Fruita, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Sales Persons DO make a Difference!
Nicole's service was so good throughout our last car purchase, that I will seek her out for our next car purchase. She advocates not only for the dealer, but for the customer, leading to a win-win deal. Our car meets our needs perfectly and the price was right! Thanks, Nicole! You are a true asset to Grand West Hyundai and to the buying public.
Recommended

Verified Customer
Grand Junction, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Everyone at Hundai is very friendly and when I take my car for service appointments I have no complaints.
Recommended

KT
gravatar
Kimberly T.
Grand Junction, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always a pleasure, service is speedy and staff are professional
Recommended
DENNIS K W. from Grand West Hyundai responded on 02/01/2018 07:43 AM

Thank you for the great feed. We look forward to seeing you for your next service.


KB
gravatar
Kathy B.
Mack, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly staff and good service.
Recommended
DENNIS K W. from Grand West Hyundai responded on 01/31/2018 08:57 PM

Thank you Kathy for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.


Verified Customer
Parachute, CO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
poor service and management
You guys are the worst when it comes to time and it shouldnt take an hour to change oil and everything else. You also need to work on customer service and have management take classes to be more professional.
Not Recommended
DENNIS K W. from Grand West Hyundai responded on 01/26/2018 06:35 PM

I am sorry you feel this way. We are not a quick lube center, my techs are trained and we inspect your vehicle very  thoroughly to help you keep your investment in great shape and safe as well! We do value your business and we would love to have you back.


KM
gravatar
Karl M.
Grand Junction, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st visit to service department
I made an appointment on the Bluelink site and everything went extremely smooth.
Recommended
DENNIS K W. from Grand West Hyundai responded on 01/25/2018 04:15 PM

Thank you Karl for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.


LP
gravatar
Laretha P.
Montrose, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Friendly
The service is always good. Staff is always helpful. Love that they wash my car when they are finished. Nice touch
Recommended
DENNIS K W. from Grand West Hyundai responded on 01/21/2018 08:56 PM

Thank you Laretha for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.


SP
gravatar
Summer Leigh P.
Grand Junction, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendy, Efficient Service
Went in for an oil change and 37.5K service and tire rotation. They finished in good time and gave me informative feedback on status of car. Only thing that is annoying is that they found a tiny leak from somewhere. Instead of finding and fixing while I was there, I had to make another appointment and come back. Seems as if service departments used to just fix things when they found them instead of requiring another visit.
Other than that, I am very happy with Grand West Hyundai.
Recommended
DENNIS K W. from Grand West Hyundai responded on 01/19/2018 06:50 PM

Thank you Summer for the great feed back! It's always a pleasure seeing you and we look forward to seeing you for your next service.


Verified Customer
Grand Junction, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Thanks for your service!
Recommended
DENNIS K W. from Grand West Hyundai responded on 01/17/2018 04:59 PM

Thank you Amy for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.


Verified Customer
Mesa, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly fast quality
Great service
Recommended
DENNIS K W. from Grand West Hyundai responded on 01/12/2018 01:16 PM

Thank you for the great feed. We really appericate your business and we look forward to seeing you for your next service.


JB
gravatar
Jerry B.
Ridgway, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
always prompt & helpful.
thanks for always getting my car back a lot cleaner than when it was left!!!
Recommended
DENNIS K W. from Grand West Hyundai responded on 01/02/2018 05:00 PM

Thank you Jerry for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.


PK
gravatar
Peggy K.
Nucla, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sneaky
One might go on for an oil change and drive out with a new car! I did. Disappointed that the oil change agreement could not be passed on to the new vehicle.
The staff at this dealership is exceptional.
THANK YOU.
Recommended
DENNIS K W. from Grand West Hyundai responded on 12/29/2017 09:48 AM

Thank you Peggy for the great feed back! It's always a pleasure seeing you. We really appreciate your business and we look forward to seeing you for your next service.


TD
gravatar
Tom D.
Denver, CO
2016 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Tom
My car is not fixed and i will need to bring it back for repairs.
Recommended
DENNIS K W. from Grand West Hyundai responded on 12/28/2017 11:11 AM

I am sorry you are having more problems. We fixed what we're able to without replacing the whole wiring harness. Outside  influences of wires being chewed is hard to fix without total replacement.


DR
gravatar
Donald R.
Grand Junction, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer
This is my third Hyundai. Have already had family and friends buy from here because I told them how great they have been to me. Just bought my 3rd Tucson from them. Highly recommend!
Recommended
DENNIS K W. from Grand West Hyundai responded on 12/25/2017 08:58 PM

Thank you Donald for the awesome feed back! We really appreciate your business and we look forward to seeing you for your next service.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.