Verified CustomerWe’re really sorry to hear about your experience; it sounds like it went about as smoothly as a flat tire on a race day. Communication is key, and it seems we fell way short of the mark. Your concerns about the service timeline and the need to chase us down for updates are absolutely valid, and we appreciate you bringing this to our attention. We're dedicated to improving our processes so that no one else has to feel like they're in a game of telephone with us. Please know that your feedback means a lot, and we’re committed to doing better in the future. If you'd like to discuss this further, feel free to reach out directly; we’d love the chance to make things right.
Verified Customer
Verified Customer
My car was there from November 14th until this past week February 6th and still have not picked the car up yet.
Subaru did not care and told me good luck get State Farm to do something about it because it is an insurance claim.
Approximately $12k worth of service you would expect to at least have them call you to tell you what is happening and you not have to call them to figure out what is happening.