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Grove Street Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(549 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
100
Net Promoter Score ®

Business Details

About

Family owned and operated since 1998. Proudly serving Franklin and surrounding communities. Family owned and operated since 1998. Proudly serving Franklin and surrounding communities.

Categories
Auto Maintenance, Tires, Towing Service
Contact
(508) 520-8697

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
79 Grove St Franklin, MA 02038-3200
Grove Street Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(549 Reviews)

RW
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Ramona W.
Franklin, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2023
10
Honda repairs
Excellent work so convenient. I was able to drop off my car during vacation week with a loaner available. Their service an honesty is a rare find especially when you’re a women looking for auto repair. They did an excellent job my two sons were thrilled. I also had our former Mercedes fixed here. Highly recommend regardless of what kind of car . Excellent customer service a communication .

TM
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Tracy M.
Franklin, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Called with an immediate fix need and they were able to help me
I called Grove Street Auto when I noticed one of my head lights was out. It was after 3:00 in the afternoon and they were able to take me right away. To replace a head light in my car, you need to remove a cover in the wheel well, so it is not something I can do myself. Everyone was helpful and my repair took no time at all to complete. Grove Street Auto is my go to when I need service on my car.
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 02/14/2020 01:34 PM

Thank you for this review as well as the one you left for us on Google!! We really appreciate the time you chose to take out of your busy day to this for us.  

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

JA
Jane A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
verified customerVerified Customer
Everyone is so helpful and accommodating
I’ve been having Grove Street care for my cars for over 12 years. I trust them to keep my car safe. I highly recommend them.
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 01/20/2020 05:53 AM

Jane,

Thank you so very much for taking the time to leave us a great review! We are so grateful for your loyalty over the years, and will continue to work hard to earn your trust in the future. 

Jean

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2020
verified customerVerified Customer
Car repair
Timely repairs with detailed information and reports - a pleasure to work with
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 01/15/2020 01:12 PM

Thank you for taking the time to leave us a review. Getting your car back to you in a timely manner is our top priority. We are glad you found our Digital Vehicle Inspection Report helpful; it is one of the things that sets us apart from other repair shops. 
We look forward to seeing you again in the future. 

Jean and Chris,

Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

JR
John R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Great Service
Good honest service!
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 01/15/2020 06:01 AM

John,

Thank you so much for taking the time to do a review for us!  We appreciate your loyalty over the years and look forward to many more years together! 

Jean, Chris and Sarah 

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customerVerified Customer
Truck Service
Service was done on time and correctly
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 12/05/2019 12:55 PM

Thank you so much for your recent review.  We look forward to seeing you again.

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

SB
Susan B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2019
verified customerVerified Customer
Great service - as always!
When I brought my car in last week for a regular oil change, it occurred to me how lucky I am to have a mechanic that consistently does high quality work, is close to my house, has competitive pricing and is most importantly, run by people I trust. I don't think I could ask for more.
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 12/05/2019 12:54 PM

Susan, 
Thank you so much for taking the time to write a great review for us. We appreciate your business and your loyalty over the years. Trust is critical in the relationship between you and your mechanic and we are honored to have earned your trust.

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Service
Excellent service
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 11/22/2019 10:31 AM

Thank you for taking the time to leave us a five-star review. We hope you will return again in the future for any services your vehicle needs. We have free Courtesy Vehicles which can be reserved for your next scheduled visit. 

Jean and Chris

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

HA
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HELGA A.
Franklin, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Tire repair
The suv was in for minor service but was still treated professionally by Chris - he has been helpful in the past and today was no exception. Always friendly, always knowledgeable- it is a pleasure to take our vehicles to Grove Street for all the work from basic upkeep to repair work and tires. Thanks.
Peter A.
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 11/22/2019 10:28 AM

Peter, 

Thank you so much for leaving us a five-star review! We appreciate your business and continued loyalty. Looking forward to seeing again in the future.

Have a great Thanksgiving!

Jean and Chris

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

EW
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Ellie W.
Franklin, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2019
Go here!
Nice people(:
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 11/11/2019 09:02 AM

Thank you, Ellie!  We are always so happy to see you!

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

JL
Jeanne L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
verified customerVerified Customer
Auto service
Staff at Grove street is very helpful, friendly and personable. Job is alway done with the utmost care.
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 11/08/2019 02:14 PM

Jeanne, thank you so much for your review!  It is our honor and pleasure to take care of your family's cars. Thank you for your continued loyalty.  

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

JL
Jen L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
verified customerVerified Customer
Fix in a Pinch
My family uses Grove Street Auto for all our car services from Inspection stickers, service and tires. Recently a bulb was out on my headlight. I called Grove Street that morning and they told me to come right by so that they could have a look. Luckily, they had the Volvo headlight in-stock. I was in and out of their shop within 35 minutes.
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 10/23/2019 07:35 AM

Thank you for your review, Jen!  We really appreciate your taking the time to do that. As a small business, we strive to treat you like family and get you back on the road as quickly as possible.  Looking forward to seeing you again in the future.   

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

SL
Susan L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
verified customerVerified Customer
Highly recommend
Always get great, honest service at very reasonable prices. The staff is amazing!
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 10/23/2019 07:32 AM

Thank you so much for your review, Susan!!  We really appreciate your business and the relationship we have built.  

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

DM
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Doug M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
verified customerVerified Customer
Fair Pricing, Fast Service
I found Grove Street Auto through a Google search. They had great reviews so i gave them a shot. Their pricing was fair and their service was speedy. They have earned my business moving forward.
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 10/14/2019 08:29 AM

Doug,

Thank you so much for taking the time to leave us a review.  We look forward to taking care of you and your family for years to come! Have a great week.

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

BL
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Betty L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
verified customerVerified Customer
Reliable and Trustworthy
Always a good experience!
Recommended
Jean B., Service Manager from Grove Street Auto Repair responded on 10/08/2019 01:21 PM

Betty, you are so sweet! We really enjoy your visits. Looking forward to seeing you again. in the future. 

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com
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