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Hale's Garage

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(57 Reviews)
86
Write a Review
Schedule Appointment

Score Details

5 stars
89%
4 stars
5%
3 stars
3%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Hale's Garage is located off of Route 3 here in Watertown, 1067 Marble Street. Close to Route 81 and Fort Drum. Hale's Garage is located off of Route 3 here in Watertown, 1067 Marble Street. Close to Route 81 and Fort Drum.

Categories
Car Maintenance, Heavy Truck Repair, Tires
Contact
(315) 804-6600
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1067 Marble St Watertown, NY 13601
Get Directions
Hale's Garage's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(57 Reviews)
Write a Review
Recent Reviews
CK
Christopher K.
New York
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
Category: Service
Christopher said they were friendly and honest, the pricing was fair, and they got the job done quickly.
Recommended
CR
Charlie R.
New York
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
Category: Service
Charlie said it was done in a timely manner.
Recommended
JD
JAMES D.
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Joyce D
I dropped my car off for an expection,oil change and wiper.The staff was very nice.
GA
gravatar
Grace A.
Evans Mills, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2025
0
Impersonal Disrespectful Overcharged & Deceitful
They overcharge for a variety of services. For example, they charge for two separate types of labor: it costs $180 for larger jobs, while smaller jobs are slightly less expensive, but still unreasonable. The prices for mechanical parts are just as questionable; it doesn’t matter what size or purpose the part serves; it’s still overpriced. They seem to adjust the prices from high to even higher. When you ask a question or express a concern about your vehicle, Rebecca, the receptionist, always reacts with irritation and tends to insert her own opinions instead of addressing your inquiries directly. Her answers are vague, or she hardly responds at all. It’s as if she's trying to act like someone’s mother, rather than a professional receptionist. Both the mechanic and the receptionist have a lack of professionalism in their pricing, communication, and overall customer service.
AP
Adam P.
New York
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
Category: Service
Adam said they did a good job, they were on time, called him right back and they were all good.
Recommended
TM
Tanner M.
New York
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Tanner said nothing went wrong, it went fast and smooth. He says it was a good price.
Recommended
NJ
Nora J.
New York
Volvo V60 Cross Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
Category: Service
Nora said they were very friendly to deal with and very knowledgeable. She didn't feel like she was being robbed, they seemed very honest and very efficient, and she really appreciated that. She's glad she found them and she has recommended them.
Recommended
RO
gravatar
Robert O.
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great job Diagnosing the Problem
The newer vehicles can be harder to diagnose. This requires skill and experiance. I was very happy with the results. The engine light is out and runs like new. I will be bringing my other vehicles there.
JJ
Joel J.
New York
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
Category: Service
Joel said he gets great service every time.
Recommended
RT
Rae T.
New York
Cadillac Escalade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
Category: Service
Rae said they're super accommodating, friendly, helpful and fast.
Recommended
Verified Customer
Watertown, NY
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
9
Clear Communication
They have an appointment confirmation system that ensures you don’t forget your upcoming appointment and when they had my vehicle they noticed my inspection was due and called to see if I wanted that service as well which saved me another trip. It was very much appreciated.
DH
David H.
Black River, NY
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
Category: Service
David said they got him right in and did a good job putting his tires on.
Recommended
NJ
Nora J.
New York
Volvo V60 Cross Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
Category: Service
Nora said they were really good. They were efficient, fast and polite.
Recommended
Manager from Hale's Garage responded on 11/26/2024 04:31 AM

Thank you Nora, we are always here to help!

DS
Daniel S.
New York
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
Category: Service
Daniel said they got it done fast.
Recommended
DA
David A.
New York
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
Category: Service
David said they are nice people. They charge reasonable rates. They were recommended to him by a friend. They are honest and don't try to cheat on the prices and parts. They are good people.
Recommended
Scott J. from Hale's Garage responded on 10/15/2024 05:28 AM

It has been a pleasure to serve you. Thank you for your business.

Displaying Review 1 - 15 of 57 in total
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