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Hanlees Fremont Hyundai

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(719 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
23
Total ReScores
3.6
ReScore Average
81
Net Promoter Score ®

Business Details

About

Hanlees Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Hanlees Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(510) 789-0800

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
43690 Auto Mall Circle Fremont, CA 94538
Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(719 Reviews)

WG
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William G.
Weston, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2021
0
Category: Service
The opposite of customer-centric : avoid or be VERY careful
Don't expect quality customer service from Hanlees. My experience was the opposite. They follow the old-world approach of put the dealership first and the customer last. Be careful of quirky policies which are in their favor and against yours, and costly over-priced add-ones which are compulsory (who needs a $400 “door protector” as an add-on which appears as a surprise in the final invoice?). It's places with business practices like Hanlees that perpetuate the unscrupulous reputation of car dealers.
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 08/13/2021 10:07 PM

Thank you William for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly. 

Hope to hear from you soon.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


Verified Customer
Gilroy, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service time was awesome
Schedule an appointment they didn’t have me wait more than an hour for sercice like other dealerships were i had appointment took 3 hours for service not here I waited for like 45 minutes
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 08/11/2021 04:01 PM

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


CH
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Catherine H.
Fremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service has greatly improved
When I first purchased my car in 2015, I found it very difficult to schedule maintenance or even get return calls. Since Liew has been there, I’ve seen so much improvement in response time and follow up service. I recently was there for minimal service, but saw a great team effort between Liew, Jay, and Sandra for appt vs greeting vs completion. Hanlees Fremont you are on the right track!
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 05/05/2021 10:04 AM

Thank you so much Catherine for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


EH
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Ed H.
Newark, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Happy camper.
Just bought a Genesis C90 Ultimate from them, excellent service.
The markup over MSRP was a little higher than expected but still a good deal.

They searched around for the specific car I wanted and found it southern CA.
Sal Lopez, salesman, and the manager Moose went out of their way, literally. At Moose’s request Sal went to Southern Ca. to pick up the car and drove it up to Fremont and delivered the car.
EH, Newark
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 04/16/2021 01:40 PM

Thank you so much Ed for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and with your new vehicle Congratulations!

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


CB
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Christine Shawn B.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Great Customer Service and best car buy we ever made!
We came in expecting top be pressured to buy a car that was out of our price range and just less bang for too much buck. We were greeted kindly by Mr. Federico Williams and we showed him a car we liked and as we were going to retierive the keys for a test drive, he explaine dto us how we could get a new car for the same if not down as well as a great trade in opportunity. We listened and he sold us, and as we test drove I did my quick google research and we were definitely getting this car. I felt good to receive this type of customer service especially in such a rough time in our country. JD was efficient thorough with the contract and the necessary paperwork. He helped us to understand all the perks and points and how these and those were benefits to us the consumer. We felt great about our purchase and will be referring any and everyone we know looking for a car. Great customer service , thank you gentlemen.
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 04/14/2021 03:08 PM

Thank you so much Christine for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and with your new vehicle Congratulations!

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


HZ
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Huimei Z.
San Jose, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Excellent service!
Among all those dealerships nearby, Vern is the only person who listened to my need, helped me schedule a quick appointment, and let me wait there so they checked the car right away. It only took an hour or so they actually solved the problem! It’s been 4 weeks the problem never happened again. I am so happy for the result, thank you Vern!
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 10/21/2020 02:01 PM

Thank you so much Huimei for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit. 

Wishing you a great day! 

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


Verified Customer
Fremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Mr Liew at Service Dept provided excellent service
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 10/07/2020 02:16 PM

Thank you so much Judy for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit. 

Wishing you a great day! 

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


SS
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Shelly S.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great costumer service! Car got done quick
Would highly recommend getting your vehicle serviced at hanlees Hyundai at Fremont!
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 08/14/2020 01:28 PM

Thank you so much Shelly for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit. 

Wishing you a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


CH
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Catherine H.
Fremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Liew has taken excellent care of my 2015 Sonata. He also figured out an unusual sound in my daughter’s Hyundai. You can count on him!
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 06/16/2020 08:59 AM

Thank you so much Catherine for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear all those good comments. Will see you in the next service visit. 

Wishing you a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


KH
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Karen H.
Fremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service
Service was completed in about an hour.
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 05/11/2020 11:15 AM

Thank you so much karen for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


KC
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Karen C.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I just dropped my car off for a quick oil change, again everyone was really nice and everything went smoothly.
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 02/27/2020 03:21 PM

Thank you so much Karen for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


LC
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Long C.
Fairfield, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service
Great service. They got me in and out in no time.
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 02/20/2020 08:53 AM

Thank you so much Long for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


JP
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Jason P.
Fremont, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2020
Service department
Non existent that is how I describe it. Rude. Unprofessional. Went there for regular service to find the compressor was broken. 9am appointment. Compressor went down the night before. No call to me. Wasted a day off from work. I asked if I can bring my car for regular oil change late in the afternoon instead on another day. Liu said no way and told me I can drive from Fremont to Richmond for a ln oil change. They were supposed to call me to set a day to bring the car for major work. Never got that call. Had called multiple times before anyone answers and when getting frustrated they hung up on me. I had updated all my information twice before. They told me it wasn’t. Seriously I have had many new cars in the last 25-30 years. This has to be the worst ever.
Not Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 02/14/2020 09:01 AM

Thank you Jason for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly.

Hope to hear from you soon

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


BG
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Brandy G.
Richmond, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service staff was wonderful.
Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 02/03/2020 08:03 PM

Thank you so much Brady for your 4 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


JK
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Jessie K.
Milpitas, CA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2020
verified customerVerified Customer
Category: Service
Good customer relation manager
The customer relation manager is very responsive and understanding. After she understood the situation, she was able to ping down key notes for improvement. She understands the customers.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2020
Service Type: Repair
Category: Service
Very bad service and poor communication
Never call you back for updates. I had to make more visits onsite to get update. It took 8 business days (not counting two weekends in between, and not counting I had to wait 3 days before first available appointment). Oh, and they don’t find all problems at once (only found the 2nd problem when the first problem was covered by warranty).
Not Recommended
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 01/24/2020 10:37 AM

Thank you Jessie for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly.

Hope to hear from you soon

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 01/28/2020 11:07 AM

Jessie it was wonderful talking to you and Im glad we were able to communicate. Im looking forward on seen you soon to be able to fix your vehicle if we have to. 
Please keep me updated, take care. 

Have a great day! 

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

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