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Hemet Auto Air And Repair

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(114 Reviews)
71
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
71
Net Promoter Score ®

Business Details

About

Servicing the valley since 1985 Servicing the valley since 1985

Categories
Auto Maintenance, Transmission Repair, Repair Shop
Contact
(951) 652-7878

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
186 S Western Ave Hemet, CA 92543
Hemet Auto Air And Repair's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(114 Reviews)

IC
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Isaac C.
Hemet, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2024
0
1 Star AC Ripoff Shop services
This shop is a rip off.
I experienced an ugly human interaction full of stress, loss of money and time. I love to give great reviews five stars only. But this place so awful they forced me to give them a bad review. Fake nice passive aggressive rude with a smile. Charge me double for an AC compressor over $800.
They charged double for labor. The job should only take 4.7 hours, they charge me double for 8 hours.
Shady manipulative predator business. They will take advantage of you, rob you of your money.
Earn it, 1 Star AC service. Technicians attempted to intimidate me by starring me down as I walked away. I am disappointed and disgusted with this treatment. This place should not be in business period.

XS
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Xavier S.
Hemet, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2023
8
Car repair
They are very good in the service that is needed on your car. Love there work. Thanks Xavier Steen

LG
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LINNIE G.
San Jacinto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2023
verified customerVerified Customer
10
They did a perfect job I would refer anyone to them ?
Wonderful job I would refer people to your repair shop this is my fourth time coming here and I was very pleased when I left I will return if I need any other work done ?

NT
NICOLE T.
Winchester, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customerVerified Customer
10
The Best
These guys were great. They really helped me with heating and air issue and even though it was a small issue they were so honest and made me feel comfortable. I was also able to get an oil change there! I’m so happy I found this business and I will definitely be coming back for any issues!

CS
CARL s.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2023
verified customerVerified Customer
10
Job welldone
Got my car here fix after my smog test failed. After they fixed it I had my car for smog again and it passed.

RC
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ROBERT C.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023
verified customerVerified Customer
10
Coolant Leak Repair
They fixed my coolant leaking from pump, and it was all covered under warranty. Plus they fixed the clogged window-washer spray nozzles.
I have been going there for 8 years, with 2 previous owners, and now this 3rd owner, all excellent service ! ..and reasonable prices.

CI
CARMEN I.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2023
verified customerVerified Customer
10
Very professional and honest!
The service was exceptional and the prices were decent!

DN
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DELAINA N.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2023
verified customerVerified Customer
10
Best shop to take your car
The guys are the best. They will help you in any way. My car runs great, thanks to them!!! The have changed my catalytic converter, worked on y air conditioner, replaced control arms, changed my oil and will fix my back shocks. I will keep coming back because they care!!!!!

Verified Customer
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2023
verified customerVerified Customer
10
Excellent service.
Excellent service .
My go to place from now on. Highly recommended
Hemet Auto A. from Hemet Auto Air And Repair responded on 09/05/2023 01:49 PM

Thank you for the great review! We are so pleased that you had a positive experience and it means the world to us that you have chosen to make Hemet Auto Air and Repair your go-to place. We look forward to continuing to provide you with excellent service!


GC
GERALD C.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
verified customerVerified Customer
10
They where very good
They were very good to me. They did a great job. And they where fast.
Hemet Auto A. from Hemet Auto Air And Repair responded on 09/05/2023 01:49 PM

Thank you so much for your kind review, Gerald! We are glad you were pleased with the work we did for you and the speed of our service. We strive to provide top-notch service to all our customers and are glad we could do that for you.


NW
NATHAN W.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2023
verified customerVerified Customer
10
Great Service
I have nothing bad to say. Took my car in to get the ac fixed and they communicated the issues they found and they let me know how much and didn't do anything without my approval. One thing I thought was really cool of them was that I had a part that I replaced myself under warranty and they actually told me to look into the warranty before they replaced it. I highly recommend this shop and will return for any future needs.
Hemet Auto A. from Hemet Auto Air And Repair responded on 08/21/2023 11:44 AM

Thank you so much for your kind words, Nathan! We pride ourselves on providing honest, high-quality service that our customers can trust. We're glad you appreciated our thorough communication and concern for your vehicle. We look forward to seeing you again and serving you for any future needs.


HP
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Henry P.
San Jacinto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2023
10
Great and Fast Service
Great service and fast, staff was very welcoming and helpful and gave full detail of the problems and offered solutions. Will definitely be back!
Hemet Auto A. from Hemet Auto Air And Repair responded on 08/21/2023 09:33 AM

Thank you for your kind review, Henry! We are so pleased to hear that you had a great experience with us and that our staff was helpful in providing solutions. We strive to provide the best customer service and to ensure our customers are satisfied. We look forward to seeing you again soon!


Verified Customer
Hemet, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/15/2023
verified customerVerified Customer
4
Good job. No so good customer service.
On August 15th, 2023, I had my AC cooling fan replaced. They said would be a couple hours. After four hours with no contact from them, I had to call them for an update. They informed me that part of the four hour waiting period included their lunch hour. Thank goodness Starbucks was a short distance away and I could have my lunch in there because they have really good ac. At Hemet Auto and AC Repair, thier AC was so inadequate, I had to leave their lobby. After a wait of over two hours, I was not offered a ride home which they told me over the phone that they would do. What bothers me the most is no contact from them within the four hours that I had waited. I had to contact them. That is not good customer service.
Hemet Auto A. from Hemet Auto Air And Repair responded on 08/21/2023 09:28 AM

Thank you for your honest feedback. We apologize for not providing the level of service you expected in regard to your AC repair. You were told the repair was a couple of hours, but during the process our tech took an hour lunch due to the time your vehicles issue was diagnosed and also had to wait for the part to come in for your vehicle, we also had other vehicles that required our attention and for those reasons it took is why it took the time that it did. We appreciate your business and want to make sure you have a positive experience with us.


TT
TOMAS T.
Perris, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
10
Bmw 5 series air conditioning problems.
I took my car to diagnose the air conditioning,they found problems with the blower and fixed it the same day, excellent service, I recommend 100% Hemet Auto Air and Repair, 5 stars.
thank you.
Hemet Auto A. from Hemet Auto Air And Repair responded on 08/21/2023 09:32 AM

Thank you, Tomas, for the fantastic review! We're so glad we were able to help you out and get your air conditioning back up and running. We strive to provide excellent service and it's wonderful to see that you recognize that. We hope you continue to choose Hemet Auto Air and Repair when you need auto service.


JG
JAMIE G.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2023
verified customerVerified Customer
10
The best place in town!!
I want to start this review off by saying that we are so happy with the service to our Tahoe. We needed the air fixed and decided to go with hemet auto air and repair. So happy we did it was the best choice we made. Not only are they honest and kind but they go over and beyond in every way to make sure you’re happy and the job gets done correctly. Now we have an honest auto company to take out cars to. Highly recommend!!!!
Hemet Auto A. from Hemet Auto Air And Repair responded on 08/08/2023 10:21 AM

Thank you so much for your kind words, Jamie! We are so pleased to hear that we were the best choice for your Tahoe and that you left happy and with an honest auto company to return to. We strive to make sure that the job is done correctly and that our customers are taken care of. We appreciate your business.

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