Service Department's Reviews

4.7

(8,176 Reviews)

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Ilona J.

Las Vegas, NV

04/02/2022

Category: Service

Selling My 2020 Hyundai Elantra

Upon walking in I had Appt. with Robert today at 8 am. Salesman Jon Stowe stated Robert’s on vacation? Already I’m disrespected. Initially Jon Peters offers me $17,000. My 2020 Hyundai Elantra with 5040 miles today is worth $21,500. I state don’t waste your time or mine, what’s the highest you can go or I walk. He becomes agitated and states your telling me your going to walk, and proceeds to talk, wasting time. Finally offers $18,000. Bottom line, Jon Peters check your attitude, you have no right to become confrontational with Hyundai customers no matter what. Service Representative “Selena” always goes above and beyond. Jon you can take lessons from her.

Henderson, NV

2007 Hyundai Elantra

This review violates the SureCritic Review Policy.

Chris K.

Henderson, NV

2013 Hyundai Santa Fe Sport

This review violates the SureCritic Review Policy.

Wayne S.

Henderson, NV

01/11/2022

Category: Service

Lack of service/ refusal to correct recall issue

Without fixing recall, my Hyundai would have a max 25 mph. Imagine going down a freeway and your car only goes 25? I called, they said walk in the morning or make an appointment. I walked in, the then said I needed an appointment. I called for an appointment and because I just moved here and bought it Washington state, they wouldn’t give me any appointment. I will never set buy Hyundai again.

Kathy H.

Las Vegas, NV

11/07/2021

Category: Service

I used to Love them but now not so much.

Let me start by saying it pains me to have to resort to a negative Goggle review for Henderson Hyundai. My husband and I loved this dealership up until this past July. Our dealer rep Will, was a joy to work with. After my husbands passing I felt comfortable with Will's suggestions and recommendations for work done on our 2017 Santa Fe. This past July I took my car in for a warranty issue on the air conditioner. I got a new rep named Richard and he was pleasant to work with. So that I don't have to repeat myself I am attaching the review and conversation with Zach the Customer Service Rep. I was told, on the phone, when Zach replied to my negative review, that he agreed that it was handled incorrectly and that to rectify the incident I would receive my $100 deductible back and I would NOT have to pay any deductibles in the future. I emailed Hyundai US customer service and also attached the following, plus the fraudulent contract the financial person handed to Richard to give to me. Because of the length of this review and that it exceeded what Google allowed, I had to remove my last email to Zachery asking for the refund and the proof of $0 deductible as he said I would receive. I have since sent another email to him telling him to please respond to me or I would have to in all good conscious right truthful reviews. I heard nothing back from HH. Except a reply on the google review as I stated above. Below is my review I filled out for services rendered on July 30, 2021 from HH after my last servicing.

Subject: ZACHARY WIDDER from Henderson Hyundai Superstore
I have always had favorable experiences with my service department at Hyundai, up until the last 2 visits. I liked Will my former rep a lot. He explained services needed and not needed with me. Richard my new Rep is pleasant and professional. I came in for the first time where I had to use my extended warranty for air conditioning parts service and here lies the problem. I looked through my contract and didn't see any flags that I would have to pay an deductible on warranty related services. When Richard came and told me that I did have a deductible of $100 I questioned that and asked for proof. He kindly went to the financial person who writes up those contracts and then he came back with a copy which showed my husbands name at the top and a Check in the box that
said $100 deductible, there was no signature of mine or my husbands on the page below. This seemed strange to me and I brought it to Richards attention and he gave me the customer service number to call and get copies of the original contract. I came home and went through the Santa Fe file that my deceased husband methodically put together and found the original contract for the extended warranty. The $100 deductible box WAS NOT checked. But I did read in the fine print
that "if no box is checked $100 deductible will apply". First off, that seems a little shady that there IS a box for $100 deductible and yet you don't check it in the contract for the $100 deductible. BUT, what REALLY upset me and made me mistrust Hyundai and your financial person is the fact that the paper that was brought out to me was a misrepresentation of the contract we signed. I should have been shown on the paperwork WITHOUT THE CHECKED BOX (which was the true representation of OUR contract) the fine print stating if no box is checked $100 deductible will
apply, I would have apologized for my mistake and that would have been the end of it. NOT THEM CHANGING PAPERWORK THAT HAD MY HUSBANDS NAME AT THE TOP implying THIS was the
Contract we signed. That to me is unethical and fraudulent. It is Essential I can trust those who work on my vehicle. I lost that trust and that is such a shame as I have believed in your service for the past 5 years.

Rhiannon M.

Las Vegas, NV

2019 Hyundai Elantra

This review violates the SureCritic Review Policy.

Tamara B.

Henderson, NV

This review violates the SureCritic Review Policy.

Troy S.

Las Vegas, NV

09/07/2021

Category: Service

They are better at taking your money for creating unnecessary repairs than fixing the actual problem.

WORST SERVICE DEPT IN TOWN!
We took our Tucson in with a complaint of a tapping noise during all driving conditions. Dropped the car off and left. Got a call saying the front wheel well liners were severally worn and flapping about which is what was causing the tapping. If we do not replace the liners, road debris will get in and cause serious and catastrophic damage. Sounds odd but they are the experts, right? A couple days and $400 later and there is still the tapping noise. Took the car back and they took the entire day to reinspect to find a tie rod was wearing. That will cost another $400. "You folks are the experts and severely blew the diagnosis. Can I get a discount?" A blank stare was all I got.
Took the car to Asian Imports Plus where they successfully diagnosed the issue and got us fixed up for a couple hundred dollars.
Ask yourself these questions before you take your vehicle to Henderson Hyundai for service: Is this the type of customer service a respectable company would offer? Is this the level of expertise you want working on your car to ensure your safety? Is it in your best interest to take your car to a shop where they are just interested in separating you from your hard-earned cash?
Still waiting on a call back from their manager. But, we will never go back and they probably do not care.

Todd Z.

Henderson, NV

08/06/2021

Horrible experience, the best service director is no longer there

Called to make an appointment to replace a passenger side tail light that was not working. I let them know that I had taken my car to a body shop to have the bulb replaced, and the body shop showed me that the harness was actually burnt, so it was more than just the bulb. I was able to get an appointment one week out.

I arrived at my appointment. The greeter, who is always very nice, checked my car in and told me to go see Bennie, the service advisor. My senior father was with me so we headed to Bennie's station at the service check-in. Bennie was doing something else, but literally took about 2 minutes to acknowledge us. He eventually said is there something you need. No hello, how are you doing, etc. I later commented to my father that I did not have a great feeling about him, which you will see turned out to be right. I explained to him that the passenger tail light is not working, and that I know that it is not the bulb since I took it to a body shop to be repaired, and the body shop showed me that the harness was burned out. I received my paperwork, which showed that customer explained that the passenger tail light is not working, and my father and I left. This was early Wednesday morning. Late Thursday, I get a call from Bennie letting me know the car is ready. This was 2 full days at the shop. I let him know that since it was so late, I would get the car tomorrow.

I arrive to pick up the car on Friday morning and Bennie tells me that your car is ready to go. He again, was kind of rude, but no big deal. He further explained that we checked out your car and there was a small part of the fender well coming a part that they could fix. I explained that I was aware of it, and that I was going to have that fixed. I waited for the porter to pull up my car and left. As soon as I got in my car, the warning light showing a tail light was not working was on, the whole reason I came here in the first place. If they replaced my tail light and checked out my car, wouldn't they check to see if the tail lights were working and why the warning light was still on. Anyway, I headed back in and explained to Bennie that my tail light was still not working. He said to give him a little bit of time, and he would get back to me. I walked to get something to eat and received a call from Bennie. He explained that they had repaired the driver side harness and that the warning light was because the bulb in the rear window was out. I explained to him that the problem was with the passenger side tail light, not the driver side tail light. He began to argue with me when I told him it was the passenger side tail light, which the paperwork clearly showed. Also, why would they hand my car back to me with the warning indicator light on and not tell me about the bulb being out on the rear windshield light. He, after arguing with me, told me they would check out the passenger side. About 30 minutes later I received another call from Bennie saying the passenger side tail light does need the harness replaced, which I already knew, but that it would not be covered because it looks like it had already been replaced with a non-Hyundai part. Miraculously, after just replacing the driver side harness, which had the same problem that I never knew about, since the tail lights on that side always worked, Bennie asked me if something happened since non-Hyundai parts were used. Think about it, the driver side harness has the same problem, but still had burnt out Hyundai parts in it, but because the passenger side didn't have Hyundai parts, this inferred that something other than the apparent problem with Hyundai tail lights had occurred. Completely ignorant thought process. I later learned that this is a common problem with Hyundai cars. Yet Bennie rudely had to try to defend his lackluster actions instead of just admitting that they shouldn't have handed a customer his car back with the warning light on. I had asked Bennie earlier (before the problems) if the service director that I was familiar with was in. He snidely replied that "he had been let go", not that he was no longer here. The old service manager was the main reason I took my car here. He was professional, honest, and a pleasure to do business with. Anyway, I asked to speak to the new service manager, since I didn't want to deal with Bennie anymore. The new service director was not a problem like Bennie, but he certainly wasn't the old service director. We worked out that I would pay for the part on the passenger side, since it wasn't a genuine Hyundai part, and that they would install it. He also did replace the bulb on the rear window, which I appreciated. To install the passenger side took about 30 minutes, yet the driver side took 2 full days. Hmm. Bennie eventually and rudely brought me my car keys back to me, and I left.

After going through this process, I learned that Bennie is actually a manager, ridiculous. The new service director actually came from one of the worst Hyundai stores in Nevada. Although the new service director didn't cause any issues, my interaction with Bennie, and the fact the the old service director, one of the best that I have ever dealt with, is no longer there, I am forced to take my business elsewhere. I would advise you to do the same.

Not Recommended

Ingric B.

Las Vegas, NV

07/31/2021

Terrible Mechanic .

I always love bringing my 2016 hyundia Veloster to get service @ a Hyundia Dealership.Now I am Beyond turned off and I will NEVER GO THERE AGAIN HENDERSON Hyundia superstore is the worst.I had my car misdiagnose.I came in with a knocking noise and they kept my car for a day .They told me my alternator was the reason for the noise and gave me a price of 827.00 to repair.I decline and took my car somewhere else .I was going off hyundia diagnostic and went to get alternator repair purchase a new alternator only to find out it wasnt the alternator it was the WATER PUMP.I HAVE RECIEPTS OF MY REPAIR.HYUNDIA HAVE MICKY MOUSE MACHANIC IT ONLY TOOK MY MACHANIC 5MINS REMOVED THE BELTS AND BAM WATER PUMP NO GOOD.THEN I TRIED CALLING THEM THEY KEPT TRANSFERING ME NO ONE ANSWER .I CALLED THEM 10X THEY MUST HAVE CALLER ID CUZ I NEVER GOT AHOLD OF ANYONE TO TELL THEM MY SITUATION..THEN THEY HAD ME WAIT WHEN I PICKED UP MY TO HAVE IT WASH AND IT WAS NEVER WASH.SO PLEASE BE CAREFUL WITH HENDERSON HYUNDIA SUPERSTORE..THEY CARE MORE ABOUT QUANTITY THEN QUALITY!! WAT A TERRIBLE EXPERINCE AND I LIVED HYUNDIA UNTIL NOW.IM ONLY GIVING THEM A STAR BECAUSE IT NEED SOMETHING.THEY DESERVE NO STARS.If I wouda paid them 800.00 to fix wat they said it was alternator they woulda RIP me off then turn around and say the water is bad.Just awful AND VERY VERY DISAPPOINTED. ☹??

Not Recommended

David W.

Henderson, NV

04/27/2021

General Sales Manager (Mr. Vilmmeren) lacks integrity!!

My son attempted to purchase a vehicle from Henderson Hyundai. After negotiating a final "Walk out the door price" when he returned 4 business days later; after giving them $1,000 earnest money that day, Mr. Vilmmeren informed him that price wasn't valid. Mr. Vilmmeren stated the "Walk out the door price didn't include tax, title and other fees. He also stated that he didn't approve the negotiated price; even after my son gave them $1,000 and the car remained in the dealership's possession.
It is my belief that Mr. Vilmmeren has no integrity and isn't a person that will keep his word. He is currently the GM of Henderson Hyundai superstore. If his business practices are as such, that company may need someone to look into for fraud.
My son was returned his $1,000 of earnest money and in the note section the sales representative wrote " inability to keep work on sales price".
I would not advise anyone to purchase a car from Mr. Vilmmeren.

Not Recommended

GUSTAVO V., General Sales Manager from Henderson Hyundai Superstore responded on 04/28/2021 09:41 AM

David, thanks for the honest rating and review. We definitely do appreciate your feedback. There obviously was some miscommunication and we apologize. You can email me directly at any time at Gus@hendersonhyundai.com

Gus Van Vlimmeren
General Sales Manager
(408) 569-0438

Marisa L.

Henderson, NV

04/05/2021

LONG WAIT/RUDE STAFF

Went on Saturday morning for a scheduled oil change. Arrived at 9am for a 9:30am oil change, as they sent me text messaged advising they could take me sooner. They said it would take one hour, and 2 hours later it was finally ready. FYI they sent me a text message that mike was my advisor & I tried to text him checking how long it would be, and never got a text message back. I presented a coupon for $5, the cashier person scolded me for not turning it in when I first arrived. I told her I had & he said to hold on to it and cashier would take it. Also the payment area is closed in and 2 seats only and there were already people there. I didn't feel comfortable squeezing in a small area ( hello covid?) so i stood over to the side. She acted bothered that had to have the guy at counter fix the price for coupon, she wasn't very friendly. I was told that my car was outside, well it wasn't I kept asking the guy out there Bayron where my car was and he kept saying i will help you in a moment ..after he helped 2 other cars, he went to look for my car. It was still in the back. He pulled around all wild and in a rush. I will most likely not go back to this location.

Not Recommended

James H., Service Manager from Henderson Hyundai Superstore responded on 04/06/2021 09:38 AM

James Hantl
Parts and Service Director
702-565-9571

Kevin K.

Henderson, NV

2013 Hyundai Sonata

This review violates the SureCritic Review Policy.

Eddie V.

Las Vegas, NV

This review violates the SureCritic Review Policy.

Belinda P.

Henderson, NV