Henry's was my second choice after Ernie's in Felton. The receptionist, Erica, claimed that she couldn't give me a cost estimate without inspecting/dismantling my vehicle, so I made an appointment for Wednesday, March 30, 2022. However, all she did was give it the once-over before quoting a price that even she found "ridiculous," while Henry was so dismissive that I never would've suspected him of being the owner if I hadn't asked for his name before I left. Though it was clear that I couldn't give him my business, I politely told Erica that I'd call if I wanted to order the parts.
On my way out, I discovered that Henry had broken one of my outer handles in addition to the three inner ones that needed to be fixed (incidentally, the least of my automotive worries). Moreover, it wasn't broken at the base, as you might expect, but down the middle, which would've taken more force than was necessary to open the door. The only other time that this had happened, it was clear from the jammed keyhole that the damage had been inflicted intentionally.
It should've been Henry's idea to fix it for free, but it wasn't. Instead of apologizing, he said that it didn't really matter because it was "only" a 2000 Toyota Corolla. When I told him that it was best not to justify it, he said, "Yeah, yeah, yeah, just give me your name and number so that I can be done with this conversation." When I stayed behind to wrap things up with Erica, he demanded that I speak to him. When I calmly explained that I had nothing more to say to him, he tried to cancel the repairs that I hadn't scheduled on the inner handles.
Erica promised to call me as soon as the outer handle arrived the next morning. When I didn't hear from her, I decided to give Henry until the end of the week before posting these reviews and reporting him to the Consumer Protection Office. The next day, he left me a message saying, "We have your door handle in. You're gonna need to give us a call so we can set up a time to get this put in." Though doubtful of his motives and reluctant to have anything more to do with him, it was his responsibility to repair the part that he'd broken, and everything about his message pointed to his intention to cooperate. Accordingly, I hit "call back" and made an appointment with Erica for the following Wednesday, intending to do any driving on the lot myself.
It wasn't until I arrived that Henry decided to tell me that I'd have to take the part to another mechanic and trust him (Henry) to foot the bill. When I demanded to know why he hadn't told me this in his message, he said that it was because I hadn't made the appointment with him, essentially inventing hoops that I as the injured party was supposed to jump through in order to earn the right to his integrity. When I refused to "get the f—k out of his shop," he threatened to call the cops and I told him to go ahead.
The Felton sheriffs helpfully explained that I could contact the Small Claims Division in Watsonville but affirmed that Henry had the legal right to refuse service to any customer for any reason. This means that if you're a different race or you can't afford a nice car or you're a young, attractive female who doesn't look at him the right way, he can not only deny you services that are his moral/ethical responsibility to perform but also add insult to injury by having you escorted off the premises. All so that he doesn't have to apologize for something that's 100% his fault and meet demands that should've been his idea to begin with. With such laws in place, it's no wonder that people like him walk free.
The people who recommended him were so appalled that they're looking for a new mechanic, as any person of integrity would. The guy (his name is pronounced "hi") at Cornerstone in Felton seemed nice, but you might have better luck in a larger city, where there's more competition. Mechanics who go the distance are worth doing the same for, just as learning how to fix your own vehicle would be worth not having to deal with people like Henry, who demand respect and deserve nothing but ridicule.
Mo said the business treated him like family. They did a good job on his vehicle and provided him with reasonable prices for the service he had done on it.
Spoke with Katie. She said the business is attentive, professional, helpful and they have fair prices. Henry and the staff are gentlemen, who make her feel comfortable.
Subaru running erratically as if it were not receiving gas smoothly. Had it towed to Henry's. Henry assessed the problem and called me before I even called him. He recommended how to fix and the problem, and as it is with older cars, listed other items that need attention in the order of importance with the costs so that we can plan what to do when. We really appreciate Henry always answering all our questions and explaining as many times as we need, whether several times to one of us or over again to another of us. It is great to have a local mechanic who solves our needs in a timely manner.
You have always taken great care of my car and I much appreciate your service. Thanks so much.
Recommended
FL
Frank L.
Ben Lomond, CA
Chevrolet Pickup
10/25/2016
Verified Customer
Category: Service
Frank said this business is great. The staff there do a fine job.
Recommended
BS
Bryer S.
Boulder Creek, CA
Ford Pickup
10/19/2016
Verified Customer
Category: Service
Bryer said he has been going to this business for several years now. Henry is very nice and they talk. He knows him by name and almost by face. After all these years he has never had any problems with them and they get him in and out fast. He would recommend them for service.
I've used Henry's for 3 years now and he is always honest about repairs and does quality repairs.
Recommended
NL
Norma L.
Ben Lomond, CA
Chrysler Town
10/15/2016
Verified Customer
Category: Service
Norma said she didn't bring in her vehicle, even though she did. When they realized they had the vehicle, they said they did not do the work she desired. She would not recommend the business for service.
Not Recommended
MO
Maxwell O.
Boulder Creek, CA
Mazda 5
10/15/2016
Verified Customer
Category: Service
Maxwell said this business did well at providing service.
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On my way out, I discovered that Henry had broken one of my outer handles in addition to the three inner ones that needed to be fixed (incidentally, the least of my automotive worries). Moreover, it wasn't broken at the base, as you might expect, but down the middle, which would've taken more force than was necessary to open the door. The only other time that this had happened, it was clear from the jammed keyhole that the damage had been inflicted intentionally.
It should've been Henry's idea to fix it for free, but it wasn't. Instead of apologizing, he said that it didn't really matter because it was "only" a 2000 Toyota Corolla. When I told him that it was best not to justify it, he said, "Yeah, yeah, yeah, just give me your name and number so that I can be done with this conversation." When I stayed behind to wrap things up with Erica, he demanded that I speak to him. When I calmly explained that I had nothing more to say to him, he tried to cancel the repairs that I hadn't scheduled on the inner handles.
Erica promised to call me as soon as the outer handle arrived the next morning. When I didn't hear from her, I decided to give Henry until the end of the week before posting these reviews and reporting him to the Consumer Protection Office. The next day, he left me a message saying, "We have your door handle in. You're gonna need to give us a call so we can set up a time to get this put in." Though doubtful of his motives and reluctant to have anything more to do with him, it was his responsibility to repair the part that he'd broken, and everything about his message pointed to his intention to cooperate. Accordingly, I hit "call back" and made an appointment with Erica for the following Wednesday, intending to do any driving on the lot myself.
It wasn't until I arrived that Henry decided to tell me that I'd have to take the part to another mechanic and trust him (Henry) to foot the bill. When I demanded to know why he hadn't told me this in his message, he said that it was because I hadn't made the appointment with him, essentially inventing hoops that I as the injured party was supposed to jump through in order to earn the right to his integrity. When I refused to "get the f—k out of his shop," he threatened to call the cops and I told him to go ahead.
The Felton sheriffs helpfully explained that I could contact the Small Claims Division in Watsonville but affirmed that Henry had the legal right to refuse service to any customer for any reason. This means that if you're a different race or you can't afford a nice car or you're a young, attractive female who doesn't look at him the right way, he can not only deny you services that are his moral/ethical responsibility to perform but also add insult to injury by having you escorted off the premises. All so that he doesn't have to apologize for something that's 100% his fault and meet demands that should've been his idea to begin with. With such laws in place, it's no wonder that people like him walk free.
The people who recommended him were so appalled that they're looking for a new mechanic, as any person of integrity would. The guy (his name is pronounced "hi") at Cornerstone in Felton seemed nice, but you might have better luck in a larger city, where there's more competition. Mechanics who go the distance are worth doing the same for, just as learning how to fix your own vehicle would be worth not having to deal with people like Henry, who demand respect and deserve nothing but ridicule.
Best of luck!