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Heritage Body and Frame Pond Springs

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,038 Reviews)
Write a Review

Score Details

5 stars
77%
4 stars
15%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Auto Body, Body Shop, Collision Repair
Contact
(512) 331-1399
Visit Website
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
12952 Pond Springs Austin, TX 78729
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Heritage Body and Frame Pond Springs' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,038 Reviews)
Write a Review
Recent Reviews
SP
Samantha P.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2016
verified customerVerified Customer
Category: Collision
Samantha said she was really pleased with the repair and customer service. The vehicle was ready early. One of the staff members wasn't friendly over the phone. However, she was new and being trained.
Recommended
MB
Michael B.
Texas
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2016
verified customerVerified Customer
Category: Collision
Michael said it took a lot longer than he anticipated. He was not given a specific time frame of when his vehicle would be ready. There was no communication from the business during the repair process. The price was higher than what he was quoted. They put in a used part and charged him for a new one. He asked them to do some work and they did not do the work. He spoke with the manager and he offered to do some work for him but he told him it would be inconvenient for him. He found out his vehicle was ready for pick up by his insurance company. The business did not call to let him know his vehicle was ready. The receptionist was nice.
Not Recommended
EB
Ernie B.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2016
verified customerVerified Customer
Category: Collision
Spoke with Sharon. She said she has done business with them in the past and she is extremely satisfied with their service.
Recommended
MM
Michael M.
Texas
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2016
verified customerVerified Customer
Category: Collision
Michael said he was satisfied all the way around.
Recommended
EM
Elizabeth M.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2016
verified customerVerified Customer
Category: Collision
Spoke with Daniel. He said his experience was seamless but there is a little scratch that was missed and he has to take the vehicle back in. He mentioned the business was so accommodating with the scheduling and he did not have any problem with having to return. He is unsure if the ball got dropped by the business or the insurance company.
Recommended
JE
Jay E.
Texas
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2016
verified customerVerified Customer
Category: Collision
Jay said this business does good work, but they didn't deliver his vehicle on time. It ended up being 3 days longer and he doesn't remember the reason for the delay.
Recommended
JR
Joe R.
Texas
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2016
verified customerVerified Customer
Category: Collision
Joe said the vehicle was delayed because of the insurance company but he did not indicate how late the vehicle was.
Recommended
DC
Dolitta C.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2016
verified customerVerified Customer
Category: Collision
Dolitta said she has used them before, they always provide good service, and she liked the text notifications they offered.
Recommended
LC
Luming C.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2016
verified customerVerified Customer
Category: Collision
Luming said the business was good, quick and smooth. He liked doing business with them.
Recommended
AD
Ashish D.
Texas
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2016
verified customerVerified Customer
Category: Collision
Ashish said he was mostly happy with the service. The business did not provide an arrangement for the rental vehicle and they have them on site.
Recommended
DS
Dennis S.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2016
verified customerVerified Customer
Category: Collision
Dennis said everything went smoothly at the business. The timing was good and the employees were friendly with great customer service.
Recommended
JK
Jeff K.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2016
verified customerVerified Customer
Category: Collision
Jeff said this business did well, they kept him updated and had his vehicle done when they said they would. He stated overall it was a very pleasant experience.
Recommended
LM
Laura M.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2016
verified customerVerified Customer
Category: Collision
Laura said she was very pleased with everything and they did a great job.
Recommended
JC
Jalinda C.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2016
verified customerVerified Customer
Category: Collision
Jalinda said she did not have any problems with this business.
Recommended
BC
Brian C.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2015
verified customerVerified Customer
Category: Collision
Brian said his overall experience was good and this is not the first time he has used this business. The first time he used them his overall experience was good too.
Recommended
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