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Heritage Collision

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(12 Reviews)
74
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Score Details

5 stars
70%
4 stars
22%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
74
Net Promoter Score ®

Business Details

Categories
Contact
(734) 327-7500
No Business Hours Provided

Business Hours

* No Time Zone Provided
6550 Jackson Rd Ann Arbor, MI 48103-9565
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Heritage Collision's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(12 Reviews)
Write a Review
Recent Reviews
RN
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Raymond N.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
Heritage Collision took the sting out of the ding!
Heritage Collision did an all-around great job taking care of my damaged Subaru Outback. The entire driver side was affected after a hit and run impact by another driver changing lanes without seeing me.
Heritage gave me an honest assessment of the extent of the damage and needed repairs. They have a busy schedule but the estimates they gave for getting the car in and the time needed for repairs was right on the money.
They kept me appraised as to the status of the repairs and whenever I called they were friendly and helpful-- never made me feel like I was bothering them.
And when I picked it up it was clean and looked brand new!
I'd go back in a heartbeat.
SW
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Steven W.
SUBA Crosstrek Wilderness AWD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/13/2024
verified customerVerified Customer
0
Poor communication
Poor communication. Never gave updates unless I called. Took way longer that the estimate. I would of been more understanding if I knew what was going on or if I hadn't already waited weeks for them to get the parts before I dropped it off then waited even longer after they had it
Mike B. from Heritage Collision responded on 01/02/2025 07:23 AM

We appreciate you taking the time to share your experience, and we hear your frustrations. It sounds like your car repair journey turned into an unexpected waiting game, and we're sorry for any confusion. We aim for clear communication, so we're disappointed that we missed the mark this time. Your feedback is vital for us to improve, especially when it comes to keeping our customers informed. If you have any further concerns or suggestions on how we can do better, we’d love to hear them. A estimator will be giving you a call as well to further go over everything with you.

JT
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James T.
SUBA Impreza Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Always leave impressed
I’ve unfortunately had to take my vehicles to heritage on 3 different occasions, but always leave impressed with the service. The first time was because they were certified to work on Subaru vehicles. I continue going to them because they have a friendly staff and have done fantastic work, even going above and beyond in some cases topping off my oil and cleaning my windows. It shows they care about their customers and take pride in their work.
LB
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Lawrence B.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2024
verified customerVerified Customer
10
Excellent repair work in spite of delays
Timing on repairs was a bit unpredictable due to unavailable necessary parts, however all contact was friendly and end product was excellent.
TF
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Thomas F.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2024
verified customerVerified Customer
10
Long but very satisfying
Mel checked our car on December 21st, told us to bring it in on February 1st, and Phil called us on March 12th to tell us it was done. It was a long wait, but we were very satisfied with the work — only one small thing wasn’t hooked up (the side mirrors can’t be turned to the right). Everything else is beautiful!
DS
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Dale S.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2023
verified customerVerified Customer
7
Friendly and efficient
Excellent service
LC
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Linda C.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2022
verified customerVerified Customer
10
Service
Mel was great to work with
CK
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Cabrina K.
SUBA WRX Manual
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2022
verified customerVerified Customer
10
Just Awesome!
These folks were amazing to work with and the work they did on my car was phenomenal!
NC
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Nancy C.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2022
verified customerVerified Customer
10
Great experience
Although Heritage Collision is incredibly busy and supply chain issues delayed my car's repair, I felt the experience was excellent overall. They were courteous and professional. They told me exactly what would happen and when. I hope no one needs collision repair, but if you do Heritage is the place to go.
SS
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Scott S.
SUBA Outback Limited Automatic w/Power Moonroof
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2022
verified customerVerified Customer
8
Overall satisfactory
Overall the workmanship was very good and the car looked great. Unfortunately, we did have to bring it back for some unresolved issues.
MY
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Mao Y.
SUBA Ascent Limited w/8-Passenger Seating
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2022
verified customerVerified Customer
4
Dissapointed
Disappointed by our experience. We read great reviews by others online but felt the shop was disorganized and poor communication/follow up throughout entire process. The good thing was they did detail the inside of my car.
Mike B. from Heritage Collision responded on 03/11/2022 05:28 AM

Heritage Collision is sorry that you didnt have the very best experience when your vehicle was in for repairs with us. We take our customers experiences very seriously and will do our best to ensure that we correct them. Heritage Collision is trying to do our best with the times we our in. Heritage collision like most business around michigan are going through a staff shortage and experiencing a high work volume due to the pandemic/part shortages. We are again sorry for your experience and are working to correct issues

AJ
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Annette J.
SUBA Outback Wilderness w/Continuously Variable Transmi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Front End Collision work on Outback Wilderness
Heritage kept me informed on the status of my parts that were ordered and once everything was in they made a speedy repair.
Displaying all 12 Review
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