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Heritage Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(55 Reviews)
64
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Score Details

5 stars
74%
4 stars
11%
3 stars
5%
2 stars
4%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
19
Total ReScores™
4.9
ReScore™ Average
64
Net Promoter Score ®

Business Details

About

Heritage Hyundai is a new dealership in Rome GA. We are staffed with sales and service professionals for all your auto needs. Please contact us and make an appointment with our expert service staff today. Heritage Hyundai is a new dealership in Rome GA. We are staffed with sales and service professionals for all your auto needs. Please contact us and make an appointment with our expert service staff today.

Categories
Auto Maintenance, Hyundai Dealer, Auto Repair
Contact
(706) 291-2277
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
965 Veterans Memorial Hwy Rome, GA 30161
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(55 Reviews)
Write a Review
Recent Reviews
KF
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Kelley F.
Rome, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2022
0
Category: Service
Do not go there!!!
After being over charged to start with for my car I now am trying to trade without success. I asked to see carfax and the salesman pulls it up on his computer and says oh yea it’s fine. Well it’s not!! The car has been wrecked 3 times. I go there to try to trade again and they offer me $5000 less than value due to wrecks (was done prior to my purchase). I would not do business here ever unless you like to be lied to or taken advantage of. Pure crooks!!!
JE
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Joe E.
Rome, GA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great!!!
The service here is really exceptional and very professional. I give the service advisor Heath a 5 out of 5 stars.
CC
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Cynthia C.
Rome, GA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Efficient Efficient and accommodated me in a timely manner.
These folks are as nice as they can be. Very patient and kind. Thank you for all your help when I come in.
JC
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Jacqueline C.
Rome, GA
2022 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
verified customerVerified Customer
10
Category: Service
Revisit-review of service
Was contacted (immediately after posting my review) by Heath whom addressed my concerns. Heath personally made sure each of my concerns and complaints were addressed fully and resolved in a professional and timely manner. Thank you Heath!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2022
Service Type: Repair
5
Category: Service
Jackjack
Part of the staff is very rude and nosy asking questions above their pay grade. Still having some of the same issues. ( that have been reported multiple times!)
ERIC L. from Heritage Hyundai responded on 03/15/2022 05:23 AM

We appreciate your comments, I will have someone reach out to you shortly for some additional information.

Verified Customer
Rome, GA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
They are definitely dependable
It is just a friendly staff and will to work with ya.
SH
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Shane H.
Cedartown, GA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Needs Improvement
Only partial service and work was completed on my vehicle.. I had to fix things on my own afterwards and then request a refund on what was not completed properly. Poor communication with management.. they can do so much better. Needs improvement
BRYAN C M. from Heritage Hyundai responded on 02/28/2022 05:44 AM

This is not the type of experiece we want our customers to have.  Thank you for your comments as we will use them to make us better in the future.  I hope you will still think of us for your service in the future and let us earn your business again.

Verified Customer
Rome, GA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Heritage Honda
Staff is courteous. Techs are able to correctly identify issues . Repair work is always correct.
Verified Customer
Calhoun, GA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service, courteous staff
Arrived at my appointment time, they took my car right in and was completed in approx 45 min.
Verified Customer
Silver Creek, GA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My Hyundai purchase
My car is the basic no frills model. Even the bare essentials on my new car are including
JG
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Jesse G.
Kingston, GA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
1st service
Wife took the car in for the first service in no time the car was finished everything checked out they guys are great there and its honestly nice to know while i work she can get things taken care of there
CD
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Carol D.
Rome, GA
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Replacement of tires not the same and no explanation of roadside warranty
I have had problems with the tire pressure on my car from day one had to come back 3 times the last time I was charged for a tire and I still have a service light on.
BRYAN C M. from Heritage Hyundai responded on 01/14/2022 07:46 AM

THANK YOU FOR THE REIVEW, WE WILL USE YOUR INFO TO MAKE US BETTER IN THE FUTURE

Verified Customer
GA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service.
Service was great. Took care of a recall while I was there for oil change.
JW
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Jeremiah W.
Rockmart, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
N/A
Love my car
CR
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Charles R.
Rome, GA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
needed a part installed
took the car back right away. very friendly personnel who seem eager to help and provide a pleasant service experience. finished in a moderate time even though they were swamped at that particular time. kept me apprised of the progression of the maintenance.
Verified Customer
Rome, GA
2022 Hyundai Kona
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/21/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Disappointed over an easy fix
Had the technician done his job efficiently the first time. It would have save me valuable time and worries.
BRYAN C M. from Heritage Hyundai responded on 11/22/2021 04:19 AM

Im sorry about your experiece, thank you for the feed back.  Hopfully in the future we can do better for you and you will consider us for future service

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