business image

Hi-Tech CARSTAR

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(373 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(253) 531-1226

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
16822 Pacific Ave Spanaway, WA 98387
Hi-Tech CARSTAR's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(373 Reviews)

TR
gravatar
Tiare R.
Spanaway, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2024
10
Thanks for taking care of our baby
I was devastated when my beautiful burgundy 2015 Ford Focus hatchback was banged up by a driver who backed into it at a bank three weeks ago. It was bad enough that the front end was hit by a hit and run driver three months ago. However our insurance set us up with car star immediately. They told us it would probably take a month. However it only took a week to fix both the front and back. They kept me updated almost daily and they were very friendly! My car (we call her Barbie) looks absolutely gorgeous! Even the tiny scratches from careless people in parking lots are gone! My husband is already recommending Carstar to everyone he talks to! Thank you so much for making 'Barbie' beautiful again!

WB
gravatar
Walter B.
Puyallup, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2021
Horrible experience
I can't even name names. That's the level of customer service I have received from this place. They damaged my bumper and put a big dent in my roof with one of their tools. Refusing to accept responsibility or make it right so far. I have been in contact with corporate and they seem more interested in resolving the situation than anyone at the shop.
Not Recommended

PW
gravatar
Philip W.
Spanaway, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Perfect repair
Tony was fantastic! Eased all my nerves with his professionalism and courteous business. Would gladly bring any vehicle to them for repairs!
Recommended

SP
Samantha P.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2016
verified customerVerified Customer
Category: Collision
Samantha said the employees were very helpful, fast and efficient.
Recommended

LG
Larry G.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2016
verified customerVerified Customer
Category: Collision
Spoke with Cindy. She said the repairs were of high quality. Her vehicle was delayed by a week, due to a parts delay and unforeseen damages to the vehicle. She appreciates that they accommodated her needs after hours.
Recommended

JB
Jim B.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2016
verified customerVerified Customer
Category: Collision
Recommended

JN
Judith N.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2016
verified customerVerified Customer
Category: Collision
Judith said her vehicle turned out very well. There was no need to be kept informed because the work did not really take that long. The estimate was far below what the actual cost was. She said she was not happy with the estimate being changed. She is unsure if she is satisfied with the communication.
Recommended

CM
Carol M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2016
verified customerVerified Customer
Category: Collision
Carol said she had a fantastic experience at this business. All of the employees at this place explained everything to her in detail. They were most helpful,
Recommended

LR
Lionel R.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
verified customerVerified Customer
Category: Collision
Lionel said this facility did a good job for him on his vehicle. He stated they get the highest praises.
Recommended

KB
Kevin B.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
verified customerVerified Customer
Category: Collision
Recommended

DP
Dan P.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
verified customerVerified Customer
Category: Collision
Dan said he was satisfied with the service.
Recommended

TT
Troy T.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
verified customerVerified Customer
Category: Collision
Troy said this business fixed their mistakes immediately and did everything right with no problems.
Recommended

LL
Lori L.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
verified customerVerified Customer
Category: Collision
Lori said the business is great. She is completely satisfied.
Recommended

NM
Neil M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
verified customerVerified Customer
Category: Collision
Neil said they have a friendly staff and do good work. They detailed his vehicle.
Recommended

DD
Deborah D.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2016
verified customerVerified Customer
Category: Collision
Deborah said the business was very friendly, very professional and they also detailed her vehicle inside and out.
Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.