I asked, "Can you work on a 2001 Audi TT?". The manager said "Yes.". Told them that I have no heat. They said that they could fix it. Gave me a $800 diagnosis fix. Told them to go ahead. They said the thermostat wasn't working. They said the replacement should fix it. They did the work and then told me, "You might need a $1500 replacement of the heating core.". They said drive it and see if you get heat. For $800, I'm getting lukewarm heat. They misdiagnosed the problem and I've paid $800 for lukewarm heat. They took no responsibility for this set of events. If they had told me," It's going to cost $800 but you may not have a fix" before I approved the service, I would have never authorized the service. I'll just deal with Audi Creve Coeur. At least they take responsibility for their actions.
ER
Emily R.
O Fallon, MO
11/12/2019
Hillside Auto
They are all professionals and treats each customer with respect and care. Their workmanship and prices are great as well.
Dave said the business is fair and he appreciated them working on his vehicle on a Saturday. Unfortunately, the vehicle was not ready when he arrived. He would have liked the business to call him and inform him of the delay.
Recommended
JL
Jeremy L.
Russellville, MO
Ford Pickup
05/17/2014
Verified Customer
Category: Service
Jeremy said this business got him in and out. A courtesy check was done and he was informed of anything he might need done in the future.
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