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Honda of Superstition Springs

Average Score
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2.5
(24 Reviews)
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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

Contact
(480) 355-6900
No Business Hours Provided

Business Hours

* Arizona
6229 East Auto Park Drive Mesa, AZ 85206
Honda of Superstition Springs' Reviews
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2.5
(24 Reviews)

BK
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Bonnie K.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2023
10
Service to satisfy a recall
I bought a new Honda Passport in March and was enjoying driving and learning about my awesome new vehicle. After just a few weeks I received a recall email from the service department at Honda of Superstition Springs. I made an appointment and dropped the car off for the required service. Jason was very friendly and knowledgeable and kept me informed about the progress of the service. When I returned to pick up my car he answered several questions I had about new, unfamiliar amenities included in the vehicle. Jason made my first service appointment a very positive experience.

JM
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Joe M.
Queen Creek, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/29/2023
0
Fire Dakota and Tommy
Dakota and Tommy are racist and take advantage of customers.

DL
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Darrell L.
Apache Junction, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2023
2
4 hours foran oil change
I scheduled my appointment for service 2 weeks in advance and get there to find out a 4 hour wait! I’ll do it myself!

LR
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LEANN R.
Apache Junction, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/10/2023
0
Do not trust the service department
They steal or forget to put major parts back on your car after service. They do not complete work they charge you for. I took my car in for tire rotation and because of past service work I marked all my tires. When I got home all the tires were still in original place even though they charged me.

JC
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Jennifer C.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
10
Sales and Service were Excellen
We purchased a used car from John Sims at Honda of Superstition Springs. The car was in great condition but it needed a small service after our purchase. Not only was the sales process great but the service department was wonderful. Tommy and Andrew took good care of me and my car through the entire process.

SK
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Sandy K.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2023
0
Faster service
Well, the team did a great job at Superstition Springs Honda. I won’t go anywhere else! They have always fix my vehicle. Perfect!
Thanks!!

LL
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Laurie L.
Gilbert, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2022
0
Buyer Beware!
So many issues starting with the purchase of this car. Not enough space to communicate everything. They sold me a 3rd party service contact which doesn't say anywhere that I have to bring it back to them infact it just says they will waive the deductible if I bring it back to them or it would be $100 anywhere else. They won't release the contract to the Honda I have it at getting it fixed. They said I could have it towed there. The other dealership has the parts and my car, which means I would have to wait for parts to be ordered and go back to the disliked dealershp

KH
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Kimberly H.
Florence, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2022
0
A/C problems 2016 Honda Civic
I am really upset, I bought my car off the showroom floor brand new and bought the extended warranty. Ever since I have had my car I have had A/C issues, living in AZ this is not acceptable.
I live in Florence and I take my car here because I bought my car here for service, it is over an hr drive with no A/C.
The dealership replaced my A/C and kept my car for over a week, come to find out they dont repair acs at the dealership they take your car somewhere else.
After they replaced it, the a/c quit working properly and blowing hot air, so I know I have had the a/c condenser replaced more than once and low and behold same issue again.
I took it in Oct 2021 and they replaced the a/c condenser unit then and my a/c stopped working again this May.
The temperature has been record high this summer so my car sat in garage because too hot to drive luckily I have a older 1999 Toyota Camry I have been driving and the a/c in it will blow you away. So i havent driven it since May until today when I made my appt to once again get it fixed.
My appt was at 10 am I left my home early because I dreaded driving because of the heat and I arrived early around 9:30, my appt was with Weyman but he was off. I talked to service attendant and he took me to an office I think I spoke with Mike, I think he was service mgr because he had office.
I told him my concerns and explained that ever since I purchased my vehicle from them this has been an ongoing issue. He pulled info up on computer and stated that they replaced a/c condenser in Oct 2021 and it should be under warranty as long as I havent driven over 12000 miles since Oct which I havent my car has been in the garage since May. He said that Weyham would assist me. Well Weyham was not there so the just had another svc advisor Logan assist me.
He ask if I bought warranty on my vehicle and I told him yes When I purchased my vehicle from them i bought the 120000 mile extended warranty. He had me go to my car and I brought it to him. He immediately std that my warranty says 72 months or 120000 miles, my car has 95498 on it not even 100000.
He then std that Honda civics are known for a/c problems and I would have to pay for them to fix it and i would have to leave my car and the would have to take my car somewhere else to have for them to do diagnostics they do not have equipment there.
So i would have to have my son come pick me up and leave my car there and I would have to pay.
So I was devastated to say the least, the svc mgr I think he name is Mike, stated a/c condenser should still be covered since Oct 2021, I havent driven 12000 since then.
I told him just to do Oil change that I didnt have money for ac repair .
So driving home from the dealership i sweat and time I got home I had to change my shirt from the sweat.
I am so upset, the A/c has been an issue ever since I bought it and drove it out of showroom floor. My car was inside in showroom and I wanted it because they didnt have another one in that color.
I am truly upset disappointed and I have been loyal customer I drive over an hr each time my car needs service because they know my car history and they sold me my car.
Now my car is in my garage and I will not drive i guess until I can afford to get it fixed. With gas prices and inflation money is an issue. I am single mom as well .
After this experience not only will I not be a lifetime customer, but I dont trust them and this has been the worst experience I have had. They know this is ongoing and yet they dont seem to care. I am so upset I am looking into steps to file complaint with BBB .

OE
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Oralia E.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2022
10
Oil changed
Went in for a oil change .. Jessie was very helpful and spoke to him bout a coupon for my oil change .. he was able to help me with that .. I was thankful cuz I haven’t been paid for 2 weeks and was able to afford to pay for it .. thanks Jessie for being nice .. he had excellent customer service!!!

BM
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Brandon M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
10
Fast and genuine
I normally do my own maintenance on my vehicle but when it comes getting the job done quick and clean, Brian Kobayashi in service did a fantastic job. He’s always helps me out when it comes to my vehicles needs.

TN
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Theresa N.
San Ramon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
10
Love my New Truck! Honda Superstition is the best. Ask for Stuart!
We just got a sweet deal on our certified pre-owned 2021 Honda Ridgeline Black Edition from Superstition Springs Honda. What a beauty. The car was in show room condition and drove like new. Stuart Fox helped us out with the whole process from start to finish. The old adage about car sales people couldn’t be further from the truth in Stuart’s case. He told us that he hwould treat his customers as he would want to be treated. He did everything exactly as he said he would do and nothing less. He even came in on his day off to deliver the car for us!!! I wish car buying would be as easy and painless every time as it was with this one. Thanks a million Stuart. I would ask for him again when looking for my next Honda.

JS
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Jeffrey S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
10
Great experience, salespeople and finance dept both excellent, would recommend this place to others
Great experience salespeople we’re great and so was finance dept, would definetly recommend Honda at Superstition

KR
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Kim R.
Fountain Hills, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2021
Awful Customer Service
30 days after buying a brand new 2021 Honda Accord I had problems and questions. No one, not the finance manager or service manager has returned a call.

Worst service ever!
Not Recommended

NL
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Norman L.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
Auto butler service
Gabreal was my service advisor and she kept me up to date on w 2016 Fit during my visit. She was courteous and answered my inquiries professionally and accurate.
Recommended

BK
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Barb K.
Crest Hill, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2021
Overchaege for services
We went to Honda of Superstition Springs with a code of B13. Raffi informed us that we needed an oil change, tire rotation, and transmission service. The cost was 299.00 for transmission service 65.00 for oil change and 25.00 for tire rotation. For a total of 384.00 plus tax. He said because of covid there was no coffee and they wouldn't be able to wash our car. Service would take 4-5 hours. We weren't planning on spending that long at the dealer and needed something to drink. We decided to leave get something to drink and check out another dealer. We went to AutoNation Honda in Chandler. Mike was our salesman. Looked at the code and said we needed an oil change, tire rotation, and transmission service. It would take two hours and the cost would be a TOTAL of 299.00. They had a spacious 4 room waiting area with drinks and a vending machine and would I like my car washed after they were done with all the services. Pays to check around when getting you car serviced from a dealer. Very happy with AutomNation and their costumer service.
Not Recommended

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