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Hook's Towing & Recovery

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(35 Reviews)
91
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Score Details

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Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Total ReScores
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ReScore Average
91
Net Promoter Score ®

Business Details

About

At Hook's, we understand how important it is to have reliable towing services when you need them most. That's why we offer professional and dependable towing to help you get out of any difficult situation. Our team is available 24/7 to provide you with fast and effective towing services, so you can get back on the road with confidence. At Hook's, we understand how important it is to have reliable towing services when you need them most. That's why we offer professional and dependable towing to help you get out of any difficult situation. Our team is available 24/7 to provide you with fast and effective towing services, so you can get back on the road with confidence.

Categories
Towing Service
Contact
(614) 342-0508
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
840 Mansfield Avenue Columbus, OH 43219

Affiliations

AAA ERS Logo
Hook's Towing & Recovery's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(35 Reviews)

AR
Alia R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Great Service
Very fast and nice.

DM
Delontaye M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Phenomenal Service
Was professional and accommodating and provided great service very much appreciated the help
Andrew S. from Hook's Towing & Recovery responded on 02/21/2025 09:40 AM

We appreciate your feedback and are pleased to know our team's professionalism and service met your expectations. Thank you for choosing us.


RC
Rafael C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
8
Even though they delayed the appointment to tow my car a little, the service was very good. They even bought me a hot drink for the cold. Thank you for the service.
Even though they delayed the appointment to tow my car a little, the service was very good.
They even bought me a hot drink for the cold. Thank you for the service.
Andrew S. from Hook's Towing & Recovery responded on 02/19/2025 09:40 AM

We appreciate your understanding regarding the delay and are pleased you were satisfied with our service. Thank you for choosing us.


VM
Vanessa M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Quick and easy to deal with
Our truck stopped in the middle of a snowstorm. I got there and the time that they said they would and did a great job
Andrew S. from Hook's Towing & Recovery responded on 02/18/2025 09:44 AM

We appreciate your feedback and are glad our team was able to assist you promptly during such challenging conditions. Your satisfaction is our priority.


SA
Shirley A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Towing Service
The towing service only took less than 30 mins to arrive, service was very professional.
Andrew S. from Hook's Towing & Recovery responded on 02/17/2025 09:37 AM

We appreciate your positive feedback regarding our prompt and professional service. Your satisfaction is important to us, and we value your business.


IA
Ibrahim A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Happy
Excellent service
Andrew S. from Hook's Towing & Recovery responded on 02/16/2025 09:40 AM

We appreciate your positive feedback regarding our service and are glad to have met your expectations. Thank you for choosing us.


KP
Kenyatta P.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2025
verified customerVerified Customer
6
My experience
He left my car in the street and facing the wrong direction. Had to have another tow company come and fix my correctly in the road. He stated he was having a hectic night but did not expect that.
Andrew S. from Hook's Towing & Recovery responded on 02/15/2025 11:16 AM

We regret to hear about your recent experience with our service. Your feedback is valuable, and we will address these concerns to improve our operations. Please reach out direclty and let me know how we can make this right for you.


OA
Odonel A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Towing my car
Very friendly a ask all my questions and great service I will recommend it
Thank you
Andrew S. from Hook's Towing & Recovery responded on 02/14/2025 09:42 AM

We appreciate your positive feedback and recommendation. It is our goal to provide friendly and exceptional service to all our customers.


KS
Kyle S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Honest and Polite Service
Randy was timely, polite, and honest. He offered to replace the plastic wheel chock that was damaged during pickup out of his own pocket. I declined the offer but greatly appreciated his honesty. Thank you again, Randy.
Andrew S. from Hook's Towing & Recovery responded on 02/14/2025 09:42 AM

We appreciate your recognition of our team's professionalism and honesty. Your feedback is invaluable to us as we strive to provide exceptional service.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
JoVaughn was excellent as was the dispatcher
It took longer than anticipated but Jovaugh said he has another job before mine. Excellent communication, stayed w the car until family could get picked by taxi / uber. Ensured we got to where needed safely! Took pics before and after to ensure no damage done to the car. Friendly, caring, and great at what he does! After crummy experience w American Family Insurance road hazard service (the worst). Jovaughn made it a much better evening. He was a hero to us. I won’t use road hazard again for sure. But the highlight was meeting JoVaughn and Hooks!
Andrew S. from Hook's Towing & Recovery responded on 02/08/2025 09:43 AM

We appreciate your positive feedback and commend JoVaughn for his professionalism and care during your experience. Your satisfaction is valued as we strive to provide the best service.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Awesome Service & Even Arrived Early!
Driver was very polite and kept me informed. He arrived early!! Everything went perfect and smooth! Thank you!!
Andrew S. from Hook's Towing & Recovery responded on 02/08/2025 09:43 AM

We appreciate your feedback and are pleased to hear about your positive experience with our driver. Your satisfaction is important to us.


TM
Toni M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Customer Experience
Randy was stellar!!! He said he would take care of me and he did! Great friendly worker and dependable!
Andrew S. from Hook's Towing & Recovery responded on 02/07/2025 09:40 AM

We appreciate your feedback and are pleased to hear about your positive experience with our team. Your satisfaction is our priority.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Prompt, professional and friendly service.
I met the tow truck driver at my daughter’s home, and he was friendly, knowledgeable since the car’s problem was that you couldn’t put the key in the ignition. So he showed me how you can put a car in neutral so that he could prepare the car for towing. I can’t remember his name but your company knows who he was. He was amazed at the deer watching him do his work.
Andrew S. from Hook's Towing & Recovery responded on 02/06/2025 09:42 AM

We appreciate your feedback and are pleased to hear about the positive experience with our driver. Your satisfaction is important to us, and we strive to provide knowledgeable service.


LS
Lori S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Towing my car
Young man was very polite and friendly.
Andrew S. from Hook's Towing & Recovery responded on 02/06/2025 09:42 AM

We appreciate your feedback regarding our team's professionalism and friendliness. Your support is important to us.


EM
Elena M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Excellent work by the driver
I was waiting for hours to get help from my insurance
Andrew S. from Hook's Towing & Recovery responded on 02/06/2025 09:42 AM

We regret the inconvenience caused by the delay and appreciate your understanding during this time. Your feedback is important to us as we strive for improvement.

Offers and Posts
Thanks for braving the snowstorm with us! ❄️ We're glad we could get your truck back on track. Timing is everything, even in a blizzard! 🚚💨 Stay warm, and see you on the road! #HookedOnTowing #SnowMuchFun
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We're thrilled to hear you found our service professional and accommodating! 🚗💨 We're always here to help, and we appreciate your kind words. Remember, Hook's Towing & Recovery has your back! 👍 #CustomerAppreciation #TowingHeroes
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We're thrilled you enjoyed the service, even if we were a bit fashionably late! 🚗❄️ A warm drink makes waiting a little cozier, right? Thanks for choosing Hook's Towing & Recovery! Stay safe out there! ☕️✨ #TowingWithCare #CustomerLove
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We're thrilled to hear Randy knocked it out of the park! 🌟 Taking care of you is what we do best—because nobody likes being stranded! 🚗💨 Thanks for the shoutout! #TowingHeroes #HookedOnService
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🌟 We're thrilled to hear about your experience! Our team always aims to impress—our “keepers” are trained for everything except memorizing names! 😂 Thanks for your kind words! 🚗💨 #TowingWithAPurpose #HookedOnService
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🌟 Thank you for the fantastic shout-out! We're thrilled to know our service hit the mark. Our team is always ready to lend a helping hand... or tow truck! 🚛💨 Your kind words keep us fueled up! #CustomerFirst #HooksTowing
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Thanks for sharing your experience! We know waiting can feel like watching paint dry. 🚗💨 We're glad we could be there when you needed us! Count on Hook's Towing & Recovery to rescue you from those lengthy delays anytime. #TowingHeroes #AlwaysReady
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We're thrilled to hear about your positive experience! Our team loves to help, and we’ll always roll up with a smile. 🚗✨ Don't hesitate to call us again if your car decides to take another unscheduled break! #TowingWithASmile #HookedOnService
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We're thrilled to hear our new team member made a great impression! 🚗✨ We promise he’s already a towing superstar in training. Thanks for your kind words—our crew appreciates the support! #TowingChampions #CustomerLove
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Thanks for the awesome review! 🚗💪 We're thrilled we could turn your rough day around in record time! Our team is always ready to make the towing experience as smooth as possible. Safe travels ahead! #HookedOnService #TowingHeroes
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Thanks for the stellar review! 🚗💨 We’re thrilled to hear we could jump in to help! Your ride’s power will be restored in no time! ⚡️ Remember, we're always just a call away when you need us. #TowingHeroes #HereToHelp
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Stuck on the road? ?? Call Hook's Towing and Recovery! Fast, reliable, and here 24/7 for all your towing and roadside emergencies. We’ve got you covered—just one call away! ? (614) 342-0508 #TowingService #RoadsideAssistance

Big thanks for the glowing review! ? Randy's skills and persistence saved the day (and the truck!). We're thrilled you had a great experience with us! Remember, when in doubt, call us—we’ll tow you out! ?? #HooksTowing #5StarService
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Today, we honor the legacy of Dr. Martin Luther King Jr., a champion of equality, justice, and hope. Let's continue his dream by fostering unity and love in our communities. #MLKDay #KeepTheDreamAlive #HooksTowing

? Celebrating 1 Year of Hook's Towing & Recovery! ?⛓️ Thank you for trusting us with your towing needs. Your support drives us forward. Here's to many more years of service! ? #Anniversary #Grateful #TowingService #HooksTowing

We're thrilled to hear our team provided you with top-notch service! ?? Safety and politeness are our specialties—even at night! Thank you for trusting Hook's Towing & Recovery. We’re always here to rescue you! #CustomerAppreciation #TowingPros
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?✨ Even when your evening doesn't go as planned, we're here to save the day! So glad we could keep you updated while your car played hard-to-get. Thanks for trusting Hook's Towing & Recovery! We're just a haul away! ? #TowingHeroes #BehindTheWheel
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Thanks for the thumbs up! ? We’re thrilled you think we're "Good"! We're here to keep your vehicle and spirits high, one tow at a time. ?? Your support keeps us rolling! #HookedOnTowing #ThankYou
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?? Big thanks for the shout-out! We pride ourselves on being timely and polite—keeping you updated is just part of our towing philosophy! Next time you need a lift (or a laugh), you know who to call! ?? #HooksTowing #CustomerFirst
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We're thrilled to hear you had a smooth ride with us! ?? Our team loves being your towing superheroes! Thanks for the highly recommendation! ? #TowingHeroes #CustomerLove
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It's a busy time of year and lots to do. Don't get caught with an preventable breakdown. Give us a call for general maintenance appointment today!

Someone's car keys decided they needed a vacation and vanished into thin air. Here is what you need to know!
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AAA members receive 10% off labor up to $50!

Road trip ahead? Get road-ready with this quick car care checklist.
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