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Horace Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(548 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
6
Total ReScores
5.0
ReScore Average
71
Net Promoter Score ®

Business Details

About

Horace Hyundai is your Farmington, NM Hyundai dealer. Call us today to schedule an appointment with our top-notch service center. We are here to help with all of your vehicle repair and maintenance needs. Horace Hyundai is your Farmington, NM Hyundai dealer. Call us today to schedule an appointment with our top-notch service center. We are here to help with all of your vehicle repair and maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(505) 716-4424

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Mountain Time (Us & Canada)
4300 E. Main St. Farmington, NM 87402
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(548 Reviews)

SC
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Shelly C.
Aztec, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2023
0
Category: Service
Horrible Dealership!
This is the worst dealership I have ever seen, they did not want to honor the deal that I had made on the Hyundai website, and then they still cheated me out of $1800 on my trade in! Now there is a bubble the tire of a brand new car that has only 500 miles on it and they refuse to help me with the tire they won't even help with the warranty for the tire. They don't even return phone calls!!!!!!

MM
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Miranda M.
Farmington, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great vehicle!!
So glad I purchased a Sant Fe Limited Edition I really like it!!!
STEVEN K., Service Manager from Horace Hyundai responded on 02/24/2022 06:36 AM

Thank you for the 5 star review!

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

AP
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Amanda P.
NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
My car broke down after I got serviced
My car was returned to me in worse shape then when I took the vehicle in. Very poor workmanship on their behalf and I am very displeased by their work.
STEVEN K., Service Manager from Horace Hyundai responded on 02/22/2022 06:39 AM

We regret to hear about your recent experience with our service department. The recall performed on your vehicle was designed to help raise tolerances to your engined computer in order to detect any type of malfunction with the knock sensor. It sounds like the software update did in fact detect a malfunction and we need to get your vehicle back into the service department as soon as poossible. If you could reach out to us at your convienance, I would like to talk to you about your recent experience. Thank you

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

LB
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Lori B.
Farmington, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service everytime.
Everyone is friendly and will answer any questions.
Easy online appointment scheduling.
STEVEN K., Service Manager from Horace Hyundai responded on 02/21/2022 06:29 AM

Thank you for taking the time to fill out Hyundai's survey! We greatly appreciate your feedback and hope to continue earning your business!

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

TD
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Timothy D.
Kirtland, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Again with a excellent experience
Always great service and friendly personnel
STEVEN K., Service Manager from Horace Hyundai responded on 02/07/2022 07:50 AM

Thank you for the 5 star review!

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

CC
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Cathy C.
Farmington, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and Friendly
Service agents are always friendly and professional.
Service is performed in a short time and the cost is always fair and reasonable.
STEVEN K., Service Manager from Horace Hyundai responded on 02/01/2022 06:55 AM

Thank you for the gracious feedback, and thank you so much for the 5 star review!

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

Verified Customer
Rock Point, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Excellent
Really good fast service
STEVEN K., Service Manager from Horace Hyundai responded on 01/31/2022 08:28 AM

Thank you for the 5 star review!

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

EL
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Eileen L.
Farmington, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Had great service once again. The only place I will take my car.
STEVEN K., Service Manager from Horace Hyundai responded on 01/31/2022 08:27 AM

Thank you for taking the time to fill out Hyundai's survey! We greatly appreciate your feedback and hope to continue earning your business.

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

DH
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Del H.
Gallup, NM
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
good place
Schedule went smooth and service was quick. Thank you
STEVEN K., Service Manager from Horace Hyundai responded on 12/27/2021 06:39 AM

Thank you for taking the time to fill out Hyundia's survey! We greatly appreciate your feedback and hope to continue earning your business.

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

Verified Customer
Farmington, NM
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/17/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
..
If the appt made is at 10:00, get the vehicle in at that time, not 30 minutes later.
STEVEN K., Service Manager from Horace Hyundai responded on 12/21/2021 06:08 AM

Thank you for taking the time to fill out Hyundai's survey. I apologize on the dealerships behalf regarding your recent service visit. Actions will be made to ensure that this does not happen again, I hope that we can continue to earn your business.

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

RK
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Rocky K.
Thoreau, NM
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
O2 sensors
Service was done in a timely only wish part could have been in stock when diagnostic was done
STEVEN K., Service Manager from Horace Hyundai responded on 12/06/2021 06:03 AM

Thank you for taking the time to fill out Hyundai's survey! We greatly appreciate your feedback and will use it to better your next visit.

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

Verified Customer
Farmington, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service team
They always greet us with a friendly welcome and very knowledgeable.
STEVEN K., Service Manager from Horace Hyundai responded on 11/15/2021 03:03 PM

Thank you for taking the time to fill out Hyundai's survey! We greatly appreciate your feedback and are glad to hear about your recent experience with us.

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

CC
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Cathy C.
Farmington, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Appreciative and Satisfied
The Service staff is always friendly. Mark always explains what work needs to be done and explains it so that it is easy to understand. The work took a little longer this time, however, as overwhelmingly busy as they appear to be, I was grateful to have my vehicle repaired and returned as quickly as I did. I really appreciate their hard work and service with a smile!
STEVEN K., Service Manager from Horace Hyundai responded on 11/01/2021 12:44 PM

Thank you for the 5 star review! We greatly appreciate you as a customer and can't wait to see you at your next visit.

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

KF
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Kent F.
Flora Vista, NM
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Bad engines
Bad engine don’t know when it will be replaced
STEVEN K., Service Manager from Horace Hyundai responded on 10/11/2021 06:42 AM

Thank you for taking the time to fill out Hyundai's survey. We greatly appreciate your feedback and will use it to improve your next experience with us.

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com

MM
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Michael M.
Aztec, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Quick and easy check in. Great service and communication on what was done.
STEVEN K., Service Manager from Horace Hyundai responded on 10/07/2021 03:26 PM

Thank you for the 5 star review!

Steven Kennedy
Service Manager
(505) 327-0366
Stevek@horacemotors.com
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