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SureCritic / Hyundai Dealer / Hub Hyundai West
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Hub Hyundai West

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)
74
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
164
Total ReScores™
4.8
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

Hub Hyundai West in Houston, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hub Hyundai West in Houston, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(832) 739-6350
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
17007 Katy Freeway Houston, TX 77094
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)
Write a Review
Recent Reviews
JA
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Jesse A.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2023
0
Category: Service
Preowned sales
Confirmed an appointment telling them I would arrive at a certain time to take a look at a preowned vehicle of interest. 45 min later I get there and all of a sudden the car had just sold. Not even a courtesy text to inform me. Indifferent attitude upon speaking to a “manager” of time wasted
MA
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Melissa A.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2022
10
Category: Service
Above and Beyond!
I cannot express enough what a wonderful experience our family had at West Houston Hyundai, all thanks to Ricky! We test drove, asked all the questions, went home, texted more questions, and then came back and purchased our Palisade. Ricky answered every question and was incredibly patient and thorough. We really appreciated that he took the time to make sure we understood all the vehicle's functions before we pulled off the lot. We were also very very thankful for his negotiating skills in getting us at the price point we needed. He truly cared that we got what we needed and understood everything. Hands down the best car buying experience we've had in years! Thank you Ricky!
FM
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Faizan M.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2022
0
Category: Service
Bad
Bad
LS
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Linda S.
Sheridan, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2022
2
Category: Service
No contact
My 2017 Santa Fe was towed in by AAA a week ago, and I can't get through to the service department to get any information.
Verified Customer
Houston, TX
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Service Dept
The service was decent
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/16/2021 05:08 AM

Thank you Very Much for your feedback! I will look into it and will get with our team to see how we can improve your next service visit with 5 star service

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
GC
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Glenda C.
Houston, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I needed to get out at a certain time and it was done for me. Thanks
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/15/2021 05:03 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
Verified Customer
Wills Point, TX
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
10
Category: Service
Review
They were extremely helpful with getting my car looked at and ordering me what I needed without an appointment because it was emergent.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2021
Service Type: Repair
9
Category: Service
Review
They got me in very quickly & could get the parts ordered I needed, the day of without any trouble.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/12/2021 04:29 PM

Thank you Very Much for your feedback! I will look into it and will get with our team to see how we can improve your next service visit with 5 star service

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
LP
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Leyla P.
Houston, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Fast and good customer service
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/12/2021 04:12 PM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
GK
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Geanna K.
Katy, TX
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Service
First Oil Change
Great customer service, clean waiting room, friendly staff
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2021
Service Type: Repair
9
Category: Service
First Oil Change
.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/12/2021 04:11 PM

Thank you Very Much for your feedback! I will look into it and will get with our team to see how we can improve your next service visit with 5 star service

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
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Verified Customer
Houston, TX
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
COMMUNICATION IS THE KEY
COMMUNICATION COULD HAVE BEEN BETTER,
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/11/2021 08:05 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
MC
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Mirzeta C.
Houston, TX
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Customer Service
I highly recommend Hyundai Service Department as they always deliver great customer service.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/11/2021 04:47 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
PB
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Patrick B.
Houston, TX
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good work & communication
I booked my appt using the Hub website and this allowed me to check-in online when arrived. Hit a snag when I got there, but the service advisor assisted with a prompt check-in. The visit was for an oil change and inspection and took a couple hours, which I expected. The advisor walked me through a couple items which may need attention in the future and even took me out to the car to explain/show me. Great communication and care!
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/11/2021 04:47 AM

Thank you Very Much for your feedback! I will look into it and will get with our team to see how we can improve your next service visit with 5 star service

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
AS
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Albert S.
Katy, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Great
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/10/2021 04:56 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
Verified Customer
Houston, TX
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good service
Overall good service
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/08/2021 05:04 AM

Thank you Very Much for your feedback! I will look into it and will get with our team to see how we can improve your next service visit with 5 star service

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
JB
gravatar
Jan B.
Houston, TX
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
10
Category: Service
Excellent
Excellent experience
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2021
Service Type: Maintenance
9
Category: Service
Very good experience
Work has been done on time and as expected
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/05/2021 02:14 PM

Thank you Very Much for your feedback! I will look into it and will get with our team to see how we can improve your next service visit with 5 star service

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350
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