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SureCritic / Hughes Automotive
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Hughes Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(387 Reviews)
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Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

Categories
Contact
(903) 597-0709
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2100 E 5th St Tyler, TX 75701-3517
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Hughes Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(387 Reviews)
Write a Review
Recent Reviews
KC
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Kate C.
Tyler, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2020
SHADY AND UNPROFESSIONAL
We had a HORRIBLE experience! I had issues with my mazda overheating along with some electrical issues so we took it here, based on the reviews. We get a call saying the thermostat needed to be replaced and that it would be $300 for them to fix it. Fortunately we knew how to replace the thermostat ourselves so we told them not to touch the thermostat and just work on diagnosing the electrical issues. We got a call about an hour later telling us the car was ready and our total was $300. We were shocked since we told them not to touch anything and just diagnose the other issues. When we got there the owner was VERY disrespectful and rude, claiming we TOLD him to fix it. There's no way we would have asked him to replace that part with us knowing how to fix it ourselves! They didn't even look at the electric, to top it off! The only way he "tried" to make it right was to take the part off, put our broken one back on and charge us for diagnostic. Wrong! The right thing to do would have been to charge us for diagnostic and parts only! We will NEVER go back! We were treated like scum. They way overcharge for parts too. We bought the exact same thermostat for $40 at autozone. They charged us $120. Dishonesty at its finest. We learned the hard way. DO NOT TRUST THESE GUYS!
Not Recommended
NA
Nell A.
Texas
Buick Reatta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020
verified customerVerified Customer
Category: Service
Nell said that the place was perfect, they did a fantastic job and fixed all the electrical. It came out really nice and she liked the way he ran the business.
Recommended
JF
Joe F.
Texas
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customerVerified Customer
Category: Service
Joe said the staff always take care of him.
Recommended
JL
Jeff L.
Texas
Volkswagen Jetta Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
verified customerVerified Customer
Category: Service
Jeff said the staff did a good job.
Recommended
JW
Justyn W.
Tyler, TX
Dodge Durango
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
verified customerVerified Customer
Category: Service
Justyn said this business did everything he asked of them.
Recommended
ER
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Eric R.
Tyler, TX
GMC Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
verified customerVerified Customer
Top-Tier Quality Service
Billy Hughes and his team provide top-tier quality mechanical service and always endeavor to fix the root issues of the problems, and not just irresponsibly waste customer's time and money by misdiagnosing problems, and frivolously throwing expensive parts a vehicle until they "stumble" over solution. They take the time to get to the root, and ALWAYS fix it correctly. My 1987 GMC 454 squarebody dually truck runs like a BEAST!!! VERY, VERY SATISFIED!
Recommended
RS
Ron S.
Texas
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
verified customerVerified Customer
Category: Service
Ron said this business has good service and good prices. They have courteous staff and he got really good service from the owner, himself. He has used them before and he has always been extremely satisfied with the quality of service.
Recommended
PB
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Patricia B.
Tyler, TX
Buick Verano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
verified customerVerified Customer
The accuracy
Overall experience is great as always. Very fast thanks for helping me with all my needs. You guys rock
Recommended
HM
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Harry M.
Tyler, TX
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
verified customerVerified Customer
February 25 Service
Was treated like a special customer as they usually do. Recommend them if anyone asks.
Recommended
JS
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Jimmy S.
Tyler, TX
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Service on 2/24/2020 - FD F150 2/24/2020
Personal service, very helpful and does not talk down to you because you're not a mechanic. Jim has had serious health issues for the last 2 years and everyone at Hughes were polite and helpful to him. Loved the cat!
Recommended
CH
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Chris H.
Tyler, TX
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
verified customerVerified Customer
Fast and Friendly Service..
Mr Hughes and his team are what great neighborhood business is all about.
We’ll be back!
Recommended
Verified Customer
Tyler, TX
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
verified customerVerified Customer
Great people and service!
The staff at Hughes are always friendly, helpful, and professional. They do great work and take time to explain everything. I definitely recommend them.
Recommended
JW
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Jerod W.
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customerVerified Customer
Awesome job
Brought in my F250 to have the fuel filters service and the guys at Hughes Automotive did not disappoint. Their technicians changed the fuel filters with ease and I was back out on the road in a very timely manner. They will always have my work.
Recommended
FC
Ford C.
Texas
Ford Police Interceptor
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2020
verified customerVerified Customer
Category: Service
Ford said the staff did a great job and it was a big experience, but they didn't itemize the price for the repair.
Recommended
RA
Rod A.
Tyler, TX
Ford Explorer Sport Trac
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Service
Rod said the service is always good and that he wouldn't go anywhere else for service.
Recommended
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