Business Solutions
English Español
SureCritic / Hyundai Dealer / Humble Hyundai
business image

Humble Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,139 Reviews)
68
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
77%
4 stars
11%
3 stars
5%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
293
Total ReScores™
4.9
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

Humble Hyundai is conveniently located in Humble, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Humble Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Humble Hyundai is conveniently located in Humble, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Humble Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(832) 644-4000
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
18877 Highway 59 North Humble, TX 77338
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,139 Reviews)
Write a Review
Recent Reviews
CL
gravatar
Corey L.
Humble, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2024
0
Category: Service
The salesmen lied, scammy businessmen
The salesman lied. They take outside financing through your own bank. The salesman told me my wife and my father in law they don’t take outside financing and only through them. So with the salesmen lying we are stuck in a higher interest rate. When I spoke to the manager he told me they do take outside financing. When asked why did the salesmen lie to me the manger said I don’t know why other people do business the way they do. Sorry.

All in all take business elsewhere
CL
gravatar
Corey L.
Humble, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2024
0
Category: Service
The salesmen lied, scammy businessmen
The salesman lied. They take outside financing through your own bank. The salesman told me my wife and my father in law they don’t take outside financing and only through them. So with the salesmen lying we are stuck in a higher interest rate. When I spoke to the manager he told me they do take outside financing. When asked why did the salesmen lie to me the manger said I don’t know why other people do business the way they do. Sorry.

All in all take business elsewhere
MS
gravatar
Mohamad S.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2024
0
Category: Service
Vin swab
The service department used my car detail to do service to another car and when i called them they denied and not even try to resolve the problem which shows how unprofessional they are . The car is belong to a dealership since 2022 and never been to that dealership service also they reported to carfax with different milage and damage my car history and now we cannot even sell the car because of different mileage reported
GM
gravatar
Greg M.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2023
0
Category: Service
Got Screwed
I'm a vereran,they screwed me real good, bought a 2023 Palaside.they added $6000 to MSRP price.The finance guy,told me had to buy 4yr maintence plan.Had to buy Butler plan also,wax car every 6 monthes.Bought car Memorial Day,they all came out and said, thank you for your service,then they serviced me.A learning expierience.What a way to treat a Senior citizen,I'm 70 yrs old.Good Luck on your deals. Great cars,lousy dealer ship,they own North freeway Hyundai,and Baytown Hyundai also
AT
gravatar
Anna T.
Cleveland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
10
Category: Service
Wonderful experience
Wonderful experience! David Gibson was superb at explaining things during the purchase and after. I went back twice and he graciously re- instructed me on how to use the many features of my vehicle. Get in touch with David Gibson and you can’t go wrong.
New Caney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2023
10
Category: Service
New Santa Fe Car Purchase
The team at Humble Hyundai was exceptional in their help and support while purchasing our new 2023 Santa Fe SUV. My wife and I have been to other dealerships and feel that the salespersons just did not have our best interests. When we visited Humble Hyundai, from our sales person to our financing personal, everyone was professional, meticulous in the necessary details to ensure we understood everything and were very comfortable before moving to each issue. Our sales person, Gerson Lopez, was very knowledgeable and thorough in the facts and details of our new SUV. He took his time listening to our expectations on a new car purchase, then proceeded to meet or exceed each of our requirements to make sure our needs were met and found an SUV that was perfect for my wife and myself. I would recommend Humble Hyundai to anyone feeling that they are not getting their needs met and too much sales pressure.
MF
gravatar
Megan F.
Humble, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2023
10
Category: Service
New Car Purchase
My husband and I recently purchased our 4th Hyundai from this location. We have been very satisfied with our previous 3! David, our salesman, was friendly. He brought in the finance department at the right to time to help us get the deal we felt was fair. He took time to show me all the features of the car and get my settings all set up before I left the lot. He also called to follow up to see if I had any questions about the car a few days after I had it. Overall, I was satisfied with the experience and will continue to buy cars from Humble Hyundai.
MD
gravatar
M D.
Humble, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2023
0
Category: Service
Update
Update: they told me the electronic failures are because of the starter. Then they said I have to pay because someone tried to break in. I disputed this. Next they said it’s because someone spilled a liquid “into” the key opening. Why does Hyundai not have keyless entry as standard, like my Mazda was?!

Since they changed their story and the spill would have been since before I purchased the car…I’m questioning the validity of this opinion.
LD
gravatar
Lisa D.
Humble, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2023
0
Category: Service
Unacceptable and not helpful
NO LOANER CARs, even when they can't find the problem. Negative Nancy service department and not welcoming at all. Makes me feel like they are just annoyed at my need to have a vehicle that works. Seems they can't do much here. Save yourself and don't buy a Hyundai if you expect good, pleasant service. Under 25,000 miles and nothing but problems. Electronics (ac, radio, wipers, windows, lights,) intermittently work. Key sticks in starter.
BP
gravatar
Brenda P.
Spring, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2023
10
Category: Service
Excellent experience!
After shopping for a new vehicle for over 6 weeks and visiting 6 other dealerships, (including another Hyundai dealer), I finally found the right salesman (Ibra) & vehicle at Humble Hyundai. Nobody at any other dealership was willing to work with me on price. Everyone else wanted to charge over MSRP & I wasn't willing to do that. Ibra provided top notch service in the whole process. I didn't make it easy on him, test driving 3 different vehicles, picking one & then changing my vehicle choice when the deal was almost done. Ibra didn't flinch or complain. He just worked the deal on the vehicle I picked. The finance guy was awesome too! Usually, the purchasing of a new vehicle isn't pleasant, but this time, it truly was. I strongly recommend Humble Hyundai and even more strongly recommend Ibra. You won't be disappointed!
FC
gravatar
Frank C.
Livingston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2023
0
Category: Service
Poor custo.er service
We dealt with Richard... he is very RUDE!!!! Not willing to help at all. Should not be working in customer service...
FC
gravatar
Frank C.
Livingston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2023
0
Category: Service
Not a good place
Bought a 2015 Kia sorento from this dealership. Just made my 1st payment!!!! The motor went our. The dealership has had the vehicle a week amd they say it is not there problem to give us a rental vehicle. Kids missing school, adults missi g work.... they said it's in service department hands. Service department says it's in sales hands. No one will give us a straight answer or help us. The car IS under warranty as well. Says it has to be shipped to another dealership to get fixed. Don't know whe. That will be...
CF
gravatar
Chasida F.
Humble, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2022
10
Category: Service
The best customer care we could ask for.
Excellent customer service. Frank worked with us and provided us with all we needed to know about the vehicle. My husband and I walked out of there with a new Hyundai Palisade . Definitely would recommend this dealership for first class service.
RD
gravatar
Rhonda D.
Humble, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/18/2022
0
Category: Service
Appointment scheduled
I arrived to find Hyandai underconstruction. I called office and was informed to come to the trailer on the lot. I entered the trailer and said I had an appointment. Joshua said show him proof I had an appointment. I assured him I had a confirmation text. They insisted a trainee and Josha especially said if I was going to question him I can leave ..the trainee agreed..
I was shocked at the unprofessional behavior.. they could not pull up appointments and suddenly it's my faught. Alder man showed up and Josh talk to him rudely and sharp as well. I bought my car from Himble in 2015...I drive to Clearlake for better customer service.
I will never go back to Humble Hyundai.
RD
gravatar
Rhonda D.
Humble, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2022
0
Category: Service
Appointment scheduled
I arrived to find Hyandai underconstruction. I called office and was informed to come to the trailer on the lot. I entered the trailer and said I had an appointment. Joshua said show him proof I had an appointment. I assured him I had a confirmation text. They insisted a trainee and Josha especially said if I was going to question him I can leave ..the trainee agreed..
I was shocked at the unprofessional behavior.. they could not pull up appointments and suddenly it's my faught. Alder man showed up and Josh talk to him rudely and sharp as well. I bought my car from Himble in 2015...I drive to Clearlake for better customer service.
I will never go back to Humble Hyundai.
Businesses Near You
J & J Elite Auto Repair
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(46 Reviews)
Cossio Motor Services Inc
87
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(172 Reviews)
Milstead Automotive
100
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2 Reviews)
7 Stars Auto Center
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(315 Reviews)
McCrary's Auto Repair LLC
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(465 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(4)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(20)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(27)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.