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Hyundai Of Athens

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(987 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
30
Total ReScores
4.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Hyundai of Athens offers the highest quality repair and maintenance for your Hyundai vehicle. Hyundai of Athens offers the highest quality repair and maintenance for your Hyundai vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(706) 612-9500
Opening in 1 minute
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
4160 Atlanta Hwy Athens, GA 30606
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(987 Reviews)

JB
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Jane B.
Athens, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2024
0
Scammy
Extremely disappointed with this dealership after their bait and switch tactics. They lure you in with a great deal and change everything last second. They pretend to have their manager not let them give you what you agreed on, and then offer you other “great deals” (read: great for THEM as salespeople).

JZ
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Josh Z.
Athens, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2022
0
Avoid
One of the worst dealer I have ever seen.

GP
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Glenda P.
Athens, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good people and professional service. I like my Tucson.
Thank you Hyundia of Athens Georiga.
I look forward to leasing or Buying a
Genesis. In the future.
Ms. G.R.Peterson
Recommended

TJ
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Tom J.
Hartwell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Hyundai of Athens
great service
Recommended

IJ
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Izora J.
Athens, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Retired Educator
Keep up the good work!!!
Recommended

BH
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Brian H.
Stone Mountain, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Highly impressed!
Staff was very knowledgeable with the issue my car developed, gave an estimate, and held to it. Service was fast and they have earned my future service. Best of all dealers I've been to and my only regret was that I did not find them sooner!
Recommended

TM
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Tamra M.
Bogart, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent/ Quick Service
I was able to drop my car off before they opened and pick it up after work. They did everything I requested. When I picked it up that evening, they had me out in just a minute or two.
Recommended

GS
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Gloria S.
Athens, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Survey
I am always pleased with the service and expertise!
Recommended

RC
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Robin C.
Jefferson, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
Something has changed with the Service Department....for the good. I can always get an appointment when needed. Wait time has dramatically decreased since last year...My service advisor Kevin is always helpful and accommodating.
Recommended

ST
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Stephen T.
Athens, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Straightforward Excellent Service
I have used Hyundai of Athens for all of the maintenance and repairs to my Hyundai. Comprehensive and upfront assessment of what is needed on the car and straightforward competitive pricing for any repairs or maintenance needs.
Recommended

Verified Customer
Athens, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cars
I love Hyundai
Recommended
CHRISTOPHER A S., Service & Parts Manager from Hyundai Of Athens responded on 02/23/2021 12:40 PM

Hello,
I am sorry to hear you are having issues with oil consumption with your Hyundai. Hyundai did change the parameters for oil consumption concerns under warranty in the beginning of February. I would be more than happy to go over this with you, this way we can see if there is an option of getting this covered under warranty for you. I am also very sorry that one of my team members got snappy with you, there is no excuse for that. Please accept my apology on behalf of them. When convenient please feel free to give me a call at the number listed below or respond to this email so we can go over your oil consumption concerns.

Chris Singh
Hyundai of Athens
Service & Parts Manager
706-612-9500

Verified Customer
Bowman, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor service
Worst service experience of any dealership I have used.
Not Recommended
CHRISTOPHER A S., Service & Parts Manager from Hyundai Of Athens responded on 02/12/2021 09:18 AM

Hello,
This is Chris Singh, the service manager at Hyundai of Athens, I am very sorry to hear about your recent experience with us. My team here tries to execute great customer service everytime with every customer. Please accept my apology on behlaf of myself and my team here. I would appreciate the opportunity to speak with you so I can both get more details on your service visit as well as see if there is a mutually agreeable solution to make things right. You can contact me at 706-612-9500 x3009 or you can simply reply to this email if you prefer.

Yours truly,

Chris Singh
Hyundai of Athens
Service & Parts Manager
706-612-9500

Verified Customer
Watkinsville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
not timely and trying to sell undocumented work
this dealer has a new service dept, manager very time I have used them over 6 yrs and they are getting worse each year and now are trying to sell major repairs that likely are not needed. Smells of a dealership in financial trouble. Sad because Genesis and Hyundai are good cars.
Not Recommended
CHRISTOPHER A S., Service & Parts Manager from Hyundai Of Athens responded on 02/10/2021 10:48 AM

To whom it may concern,

This is Chris Singh, the service manager at Hyundai of Athens, after reading your responses I was quite disappointed in my team as we usually execute great customer service. Sounds like the ball was dropped in getting the parts ready for your appointment. Please accept my apology of behalf of Hyundai of Athens and my team. I would appreciate a moment of your time, preferrably by phone, to talk over some details of your visit and hopefully find a mutually agreeable resolution.

Your truly,

Chris Singh
Hyundai of Athens
Service & Parts Manager
706-612-9500 x3009

WC
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w c.
Toccoa, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/01/2021
Been 21/2 weeks and my trade in still not paid
Buyer beware. I purchased a new car and they took a trade in from me, well the trade in is still not paid off and it has been 2 1/2 weeks almost 3 wks, going to have to make another car payment. But how can you sale my car and you don't even own it? They still have not done any paper work. My temporary tag is about to expire. They are terrible at customer service will not return calls (Mike) Just beware of this scam.
Not Recommended

AA
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Antonio A.
Athens, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
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