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SureCritic / Hyundai Dealer / Hyundai of Brenham
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Hyundai of Brenham

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(335 Reviews)
73
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Score Details

5 stars
76%
4 stars
13%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
7
Total ReScores™
5.0
ReScore™ Average
73
Net Promoter Score ®

Business Details

About

Hyundai of Brenham is located in Brenham, TX, easy driving distance from College Station, Chappell Hill, and Hempstead. Come see us today, or call us to schedule an appointment with our top-of-the-line Service Center. We are here to ensure your Hyundai stays in like-new running condition. Hyundai of Brenham is located in Brenham, TX, easy driving distance from College Station, Chappell Hill, and Hempstead. Come see us today, or call us to schedule an appointment with our top-of-the-line Service Center. We are here to ensure your Hyundai stays in like-new running condition.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(979) 830-1000
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1710 Highway 290 W Brenham, TX 77833
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(335 Reviews)
Write a Review
Recent Reviews
DH
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Daniel H.
Hammonton, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2024
10
Category: Service
Excellent very professional service department
Just had my new Santa Fe serviced at Brenham Hyundai. It was truly a great experience in customer care. Stephane is a true professional you can rely on to take care of your service needs. I was very impressed with the new facilities and the attention to detail. I strongly recommend this Hyundai service without question.
JS
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Johnny S.
New Ulm, TX
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Sam provided excellent service on my Hyundai
RICHARD L H. from Hyundai of Brenham responded on 03/31/2022 01:04 PM

We appreciate your business and look forward to assisting you with any future service needs you may have. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Brenham, TX
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Title can not be blank
Comments must be present
RICHARD L H. from Hyundai of Brenham responded on 03/24/2022 05:05 AM

We appreciate your business and look forward to assisting you with any future service needs you may have. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

CJ
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Corey J.
Brenham, TX
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great overall service
Anytime I’ve gone to Hyundai/Hyundai service center, I’m always met with polite service. Very respectful of time, if there is too long of a wait they will hold your spot allowing your day to continue until they call you for your turn.
RICHARD L H. from Hyundai of Brenham responded on 03/11/2022 08:22 AM

We appreciate your business and look forward to assisting you with any future service needs you may have. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Carmine, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Category: Service
Professional
At first we had some miscommunication but the service manager and advisor called me back for another try and are making things right. Their professionalism is respectable and their sense of urgency is well appreciated.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2022
Service Type: Repair
2
Category: Service
Great vehicle, minimal knowledge of vehicle
Technicians "couldn't duplicate" an issue that happens 100% of the time and also said if they took something apart they would not be sure if they could get it back together, mind you this car was purchased brand new from them and is supposed to have warranty. It is literally their job to take something apart and make the repair and make sure it is fully operational. Terrible service. Sales are fine, service is terrible.
RICHARD L H. from Hyundai of Brenham responded on 03/01/2022 01:40 PM

I am sorry we were unable to duplicate the concern on your vehicle. I would like the opportunity to ride with you in your vehicle to duplicate the concern. Please contact me at your earliest convenience so we can schedule a time for you and I to go on a road test. I look forward to your call.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

AA
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Ann A.
Brenham, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
How much I like Hyundai of Brenham and why.....
I can tell the guy with the AC Blower motor problem what my experience was with the same problem.
I carry 2 bog dos in my Santa Fe and have dog beds in the back and because the vents are right at back deck level the seats are folded down those vents are blocked with whatever in in front of them Also I was not aware that there is an air filter inside
the glove box that needs changing and mine was full of dog hair and dirt debris.
May I recommend to Hyundai manufacturing that those vent should be placed up higher so when cargo space is loaded with luggage, bags, etc they need to be in a place where they can breath. That is my only issue with this model. Not sure about the other models
RICHARD L H. from Hyundai of Brenham responded on 02/10/2022 05:46 AM

We appreciate your business and look forward to assisting you with any future service needs you may have. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

TD
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Timothy D.
Brenham, TX
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Blower motor quite working, no A/C
Going on 6 days to diagnose a blower motor failure and effect repairs.
RICHARD L H. from Hyundai of Brenham responded on 10/04/2021 02:01 PM

We thank you for your business. We are currently waiting on the part to repair your vehicle. The current survey is for the maintenance visit you recieved. I would like to make sure you recieved a 5 star service on the maintenance visit. Please let me know if the service was less than 5 star. Thank you, 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Brenham, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very happy with Hyundai of Brenham
Excellent staff that always go out of their way to be helpful, unlike other places I have used in the past.
From the buying process through to the servicing needs of my vehicle, it's always been a pleasure to deal with them and I will continue to do so.
RICHARD L H. from Hyundai of Brenham responded on 09/24/2021 05:04 AM

We appreciate your business and look forward to assisting you with any future service needs you may have. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

SH
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Shirley H.
Brenham, TX
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Unexpected damage from a cat….finally fixed!
These are crazy times. A cat decides to climb into the engine compartment and does $1000+ damage as he heads to Cat Heaven. One of the repair parts needed was not available ANYWHERE and ultimately had to be shipped from Korea! Thank you to the service department for ultimately doing a great repair job and coordinating with Enterprise Rental to keep us in a vehicle the entire time that our Santa Fe was out of commission. It was disappointing to climb into my repaired vehicle that was covered in dirt and dust from sitting on the repair lot (for over a month). But I guess those “extras” have been a victim of COVID.
RICHARD L H. from Hyundai of Brenham responded on 09/14/2021 09:47 AM

We appreciate your business and look forward to assisting you with any future service needs you may have. If there is anything that would keep you from giving us a five star score, please contact me directly so we can resolve those issues. Again we appreciate your business and look forward to meeting all your service needs. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

SN
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Sam N.
Willis, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
How customer service and mechanic work should be done.
They thoroughly inspect vehicles, do proper work, don't try to sell you on false or things you do not need and inform you of things you do.
RICHARD L H. from Hyundai of Brenham responded on 09/14/2021 10:11 AM

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Brenham, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
All went smoothly able to get to work on time
I would highly recommend Hyundai of Brenham to all my friends and family!!
RICHARD L H. from Hyundai of Brenham responded on 09/14/2021 10:12 AM

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

DP
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Doss P.
Brenham, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great group to do business with.
Great group to do business with. I m on my 3rd vehicle and have alwys been pleased with the service.
RICHARD L H. from Hyundai of Brenham responded on 09/14/2021 10:13 AM

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

BH
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Brenda H.
Hempstead, TX
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customerVerified Customer
10
Category: Service
Very nice
Hyundai has always been very helpful and willing to show me how to do new things on my car. I’m very excited to hear about the service department that will be coming soon. Thank you for taking the time and caring about the surveys people take.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
Service Type: Repair
10
Category: Service
Service at Ford. GRRR
Do not like going to Ford for service on my Palisade. Wish Brenham had their own service department.
KEVIN D H. from Hyundai of Brenham responded on 09/02/2021 04:09 PM

Mrs. Hamilton my name is Kevin Hamric fixed operations director for Appel Ford and Hyundai of Brenham. I recently reviewed your survey, I wanted to first appologize that we did not meet your expectations. I recently left you a voicemail to discuss more about the service we performed on your vehicle. Please give me a call if and when we can discuss how we can perform to your expectations. Thank you for the opportunity to service your vehicle. I look foward to hear from you. Thank you

MH
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Michael H.
Somerville, TX
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
Category: Service
Resolution to Challenge
Received a call from Frank about our challenge with the Hyundai Quick Lube in Brenham. He responded in a very professional manner and resolved our challenge appropriately.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/04/2021
Service Type: Maintenance
Category: Service
Wait is too Long
They will take their Friends/Employees ahead of you even if they come in after you. Wait for oil change just about two hours!
Not Recommended
RICHARD L H. from Hyundai of Brenham responded on 08/04/2021 12:44 PM

I appologize for the untimely and unsatifactory service you recieved on your visit to our service department. Please contact our Quick Lane manager Nikki Smith or our Parts and Service Director Kevin Hamric at your earliest convenience so we may address this matter. 

Thank you, 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Brenham, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy check in easy check out
Friendly Easy check in Easy Checkout
Recommended
RICHARD L H. from Hyundai of Brenham responded on 07/26/2021 05:05 AM

We appreciate your business and look forward to assisting you with any future service needs you may have. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

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