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SureCritic / Hyundai Dealer / Hyundai Of El Cajon
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Hyundai Of El Cajon

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(497 Reviews)
77
Write a Review
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Score Details

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
51
Total ReScores™
4.9
ReScore™ Average
77
Net Promoter Score ®

Business Details

About

Come visit the brand new Hyundai of El Cajon. Easily accessible on Main Street. We offer premium service with professional and knowledgeable technicians at competitive prices for all your service needs. Please come by or contact us today for an appointment. Come visit the brand new Hyundai of El Cajon. Easily accessible on Main Street. We offer premium service with professional and knowledgeable technicians at competitive prices for all your service needs. Please come by or contact us today for an appointment.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(619) 499-5446
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 3:30 PM
Sun
closed
* No Time Zone Provided
1385 E. Main Street El Cajon, CA 92021
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(497 Reviews)
Write a Review
Recent Reviews
RP
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Rhonda P.
La Mesa, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/12/2024
0
Category: Service
Horrible service
This location is by far the worst. 2 hours for an oil change each and every time makes no sense plus the condescending service techs does not help, this is a constant thig at this location, not to mention if you have any issues with your vechile as my sister did with a faulty battery on a 1 1/2 year old car we had to have the car jumped 2 times just to get it to this dealer just for them to call 2 days later and say call your insurance or take it to a different location because basically they didn't want to switch out the battery that's under warranty for another 30000 miles or another 2 years. This location is only good if you want to purchase a vechile closer to east county other then that I would highly suggest taking it to any other location especially if it's a manufacturer issue because they will fight you until the end and this is not a corporate location so the actual hyundaiusa.com will not do anything besides call them they are very familiar with the location and even they advised to go else where. When I called a different location I was told this location fights any customer so that they don't work on anything that's under warranty which is not ok if you buy a brand new car off the lot and promised warranty and if there's any issues they should and are supposed to take care of it, apparently this location will not and theres no one to speak to besides the location manager and he's no better, wheni told him what happened and said if he can look into it he said you took the car and I explained to him your service tech called and said we need to pick it up and take it else where he didn't seem surprised at all and that says alot. Hopefully this helps others to choose another location so they don't have to deal with the headache of what they'll have to deal with here . Side note I got here at 830 for an oil change it's 1015 and there barley opening my hood i have my vechile status and it shows me exactly what's being done I've complained numerous times that an oil change shouldn't be this long so I feel like they do it on purpose I've asked the manager to look into it but like I said he's no better then the service department.
RH
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Randy H.
San Clemente, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2024
0
Category: Service
Horrible Buying Experience
This dealership is by far the worst. Don't waste your time with these clowns. Deceptive and dishonest.
RH
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Randy H.
San Clemente, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2024
0
Category: Service
Horrible Buying Experience
This dealership is by far the worst. Don't waste your time with these clowns. Deceptive and dishonest.
RH
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Randy H.
San Clemente, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2024
0
Category: Service
Car Shopping
Horrible experience. Could write a book about what I dealt with. Absolute trash from top to bottom!!!!!
MG
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Mike G.
El Cajon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
10
Category: Service
Helping the military.
Hello I am a retired disabled military veteran. I owned a lifted Chevy Silverado. That I could no longer get into because of my knees. Hyundai of Elcajon California Helped me get out of the truck and into the car that I wanted. That was lower to the ground. There were so understanding very attentive to what I needs were very polite. Very straightforward Not only that, but I also bring my wife's UV here. And I've always been treated the same way it doesn't matter if you're on the sale side, if you're on the service side, even just somebody walking by. They treat you with absolute respect and ask if you need something. Even the management had at one point.Came by and asked if my wife and I needed anything when we were sitting in the lobby. Introducing themselves I'm very, very proud to Say that I came to hyundai of Elcajon California To get service done as well as to buy a car.
MG
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Mike G.
El Cajon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
10
Category: Service
Helping the military.
Hello I am a retired disabled military veteran. I owned a lifted Chevy Silverado. That I could no longer get into because of my knees. Hyundai of Elcajon California Helped me get out of the truck and into the car that I wanted. That was lower to the ground. There were so understanding very attentive to what I needs were very polite. Very straightforward Not only that, but I also bring my wife's UV here. And I've always been treated the same way it doesn't matter if you're on the sale side, if you're on the service side, even just somebody walking by. They treat you with absolute respect and ask if you need something. Even the management had at one point.Came by and asked if my wife and I needed anything when we were sitting in the lobby. Introducing themselves I'm very, very proud to Say that I came to hyundai of Elcajon California To get service done as well as to buy a car.
DM
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Denny M.
Lakeside, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2023
0
Category: Service
Thieves
Don’t by or lease from Hyundai El Cajon. Sales people are thieves don’t forget sales managers! They will rip u off!!!!!
MB
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Moonie B.
El Cajon, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/27/2022
0
Category: Service
TIM in financing is a SCAMMER
This by far is the worst dealership to buy from. I INSTANTLY had buyer remorse after leaving. When I went to the dealership I signed a contract with the finance guy named TIM for a 5.6 interest rate & when I got home TIM from the financial department at Hyundai of El Cajon that CALLED my phone and stated he messed up the interest rates from the bank and that its actually 6.99 apr and not 5.6 and that I have to sign new paperwork and the monthly payments would go up however there's nothing i can do and I could not return the car. Tim said for my troubles he would give me a gas card. Its been a month and he never contacted me about the gas card and he blocked my number. The car only came with one key and no floor mats. I am in my early 20's and I know nothing about buying a car and they took advantage of me and SCAMMED me
FM
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Farid M.
El Cajon, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2022
0
Category: Service
Very Very Very Very ? bad
Whoever says that this agency is good has not seen the serious side of deception and lying the worst treatment
FM
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Farid M.
El Cajon, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2022
0
Category: Service
Very Very Very Very ? bad
An agency that is not suitable. It exists. Most types of lies, cheating and deception are present in it, and most of those present in it are deceitful and do not work honestly.
LB
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Leaman B.
San Diego, CA
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
verified customerVerified Customer
9
Category: Service
CUSTOMER SERVICE
Thank you to Juan Nunez from Hyundai of El Cajon for the excellent customer service. He was prompt, responsive and answered all questions that I had. I really appreciated the professionalism. I would certainly recommend him when going to El Cajon Hyundais service department to take care of your needs. Thanks Juan!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2022
Service Type: Repair
0
Category: Service
This one star is for Hyundai of America, not the dealership. Dealership was adequate.
Hyundai of America is AWFUL. DO NOT BUY THIER CARS. They sell lemons and then use technicalities to get out of honoring warranties, lawsuit settlements, etc. Wouldn't be caught dead in a Hyundai again! Very bad business.
JUAN F N. from Hyundai Of El Cajon responded on 04/05/2022 12:22 PM

Thank you for feedback.

BC
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Bradley C.
Lakeside, CA
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Told to come in for a recall only to be told it wasn't available.
Bait and switch
JONATHAN S., Service Manager from Hyundai Of El Cajon responded on 04/01/2022 04:59 PM

Thank you for fillig our our survey.

Jonathan Schaffer
Service Manager
619-387-9020
j.schaffer@hyundaiec.com
SA
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Sinan A.
San Diego, CA
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Peace of mind
Excellent service
JONATHAN S., Service Manager from Hyundai Of El Cajon responded on 04/01/2022 04:59 PM

Thank you for the great survey

Jonathan Schaffer
Service Manager
619-387-9020
j.schaffer@hyundaiec.com
JY
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John Y.
El Cajon, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great, Prompt Service
Our '13 Tucson needed a couple of recalls done, and the service was completed in almost an hour quicker than expected.
JONATHAN S., Service Manager from Hyundai Of El Cajon responded on 03/31/2022 02:48 PM

Thank you for the great review.

Jonathan Schaffer
Service Manager
619-387-9020
j.schaffer@hyundaiec.com
Verified Customer
El Cajon, CA
2012 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
So thankful for the courtesy
The plan for resolution would be above satisfactory if it goes according to plan. The gentleman who helped me with my issue, Juan, was very sincere. I hope this will resolve my issue.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2022
Service Type: Maintenance
0
Category: Service
Unpleasant
The El Cajon branch did not make me feel confident about the care I was receiving.
JONATHAN S., Service Manager from Hyundai Of El Cajon responded on 03/31/2022 07:03 AM

We appreciate you filling out our survey. We are always looking for ways to improve our service. If there is something I can help you with to make your experience better, please reach out. Thank you for taking the time to fill out the survey.

Jonathan Schaffer
Service Manager
619-387-9020
j.schaffer@hyundaiec.com
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