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SureCritic / Hyundai Dealer / Hyundai of Longview
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Hyundai of Longview

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,356 Reviews)
84
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Score Details

5 stars
87%
4 stars
8%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
41
Total ReScores™
4.4
ReScore™ Average
84
Net Promoter Score ®

Business Details

About

We proudly provide Hyundai vehicle service to the Tyler, Marshall, Texarkana, Commerce, Greenville and East Texas areas and the Shreveport & Bossier City, Louisiana areas. We proudly provide Hyundai vehicle service to the Tyler, Marshall, Texarkana, Commerce, Greenville and East Texas areas and the Shreveport & Bossier City, Louisiana areas.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(903) 663-8710
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3680 North Highway 259 Longview, TX 75605
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,356 Reviews)
Write a Review
Recent Reviews
JB
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James B.
Longview, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2024
0
Category: Service
Hyundai of Longview sucks
They only care about the sale and will continue to be incompetent and screw you over after the sale.
KS
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Keandra S.
Marshall, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/15/2022
0
Category: Service
Rude
Out of all of the cars that I have purchased this has been the worst experience. First they hustle you into getting a car and when they do they do not want to acknowledge/honor their policies or return your phone calls. After getting my vehicle I was never given my contract so I have been calling and messaging them trying to get it and either there's no response or I get the run around that it will be emailed. I have a coworker/friend going through the same issue trying to get her contract and her vehicle was purchased MONTHS ago. I have told everyone at my job and all friends. Honestly anyone that will listen and currently looking for a vehicle to not do business with this company because they are shady and do not put customers first. Your just a sale to them so please take it from me and save your self the trouble. Go somewhere else.
LC
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Logan C.
Longview, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2022
0
Category: Service
Communication is horrible.
Its a lot of work to ever get service on the phone you will have to call a few times, and get transferred to someone else just to get transferred back to being on hold. Wouldn't recommend them, we will just buy from another dealership next time.
JM
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Jose M.
May, TX
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service advisor
Excellent service advisor to attending me .I forget the name but it's so professional and listen my consernt about my car.rating him A+
CHARLES C H. from Hyundai of Longview responded on 04/01/2022 05:10 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

TD
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Teresa D.
Gladewater, TX
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil Change & Service Check
I came in for the first check up on my 2022 Tucson. The check up was performed right on time with no waiting. Ryan explained the complimentary oil change instruction which were confusing but he made sure my car's service notice would fall in the correct window. Two questions I had concerning a spare tire & carrying a kayak on the roof rack were researched and answered. (Not the answers I hoped for but I appreciated the time spent in finding those answers.) I found the personnel & service to be excellent.
CHARLES C H. from Hyundai of Longview responded on 03/28/2022 12:40 PM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

EM
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Eugenia M.
Longview, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent!!!
Excellent and knowledgeable staff. Salesman knows his cars and service department will explain thoroughly any problems or questions you may want to know.
CHARLES C H. from Hyundai of Longview responded on 03/28/2022 05:20 AM

THANK YOU FOR YOUR BUSINES

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Hallsville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Long term Hyundai customer. The Service Department is top of the line.
CHARLES C H. from Hyundai of Longview responded on 03/28/2022 05:20 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

AJ
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Alisa J.
Longview, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Purchase used auto
Wonderful service
CHARLES C H. from Hyundai of Longview responded on 03/21/2022 05:26 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

CP
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Curtis P.
Hallsville, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service department
Knowledgeable and polite
CHARLES C H. from Hyundai of Longview responded on 03/15/2022 06:54 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

MH
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Mary H.
Gilmer, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast Service
Great
CHARLES C H. from Hyundai of Longview responded on 03/11/2022 05:09 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Longview, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
My salesman, Taylor, was very nice and knowledgeable. The service department is great. They are very prompt to attend to me as soon as I bring my car in and can answer any questions I may have. I’ve been very satisfied with them and my car.
CHARLES C H. from Hyundai of Longview responded on 02/23/2022 05:21 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Longview, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
.
.
CHARLES C H. from Hyundai of Longview responded on 02/23/2022 05:21 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Gilmer, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine maintenance
Hyundai of Longview provides excellent sales and service. I take my Sante Fe back each time I need routine maintenance done.
CHARLES C H. from Hyundai of Longview responded on 02/21/2022 09:28 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Hallsville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great vehicles and service
This is my 3rd Hyundai. The Longview dealership has always provided great service. The Hyundai brands are reliable and safe. Both of the grandchildren drive Hyundai vehicle because of reliability.
CHARLES C H. from Hyundai of Longview responded on 02/15/2022 11:58 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

LO
gravatar
Lindsay O.
Hallsville, TX
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2022
verified customerVerified Customer
2
Category: Service
Never buy a Hyundai
I have been having problems with my 2012 Hyundai Sonata Hybrid since 2019. Had a new motor and transmission put in and it still is not fixed.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/15/2022
Service Type: Repair
1
Category: Service
Never buy a Hyundai
I have been taking my car to the dealership since 2019,and after a new(rebuilt) motor and transmission my car still runs like garbage. All they can tell you is there is no warranty.
CHARLES C H. from Hyundai of Longview responded on 02/16/2022 06:58 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

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