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Hyundai of Metairie

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,685 Reviews)
72
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
235
Total ReScores
4.6
ReScore Average
72
Net Promoter Score ®

Business Details

About

Hyundai of Metairie is conveniently located in Metairie, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Metairie’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call our direct line 504-293-3211 to set up your Hyundai of Metairie is conveniently located in Metairie, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Metairie’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call our direct line 504-293-3211 to set up your appointment today or set via the website! We look forward to your next visit. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(504) 838-9000

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
5969 Veterans Memorial Blvd Metairie, LA 70003
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,685 Reviews)

AM
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Angie M.
Covington, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2024
0
Category: Service
Worst car buying experience EVER
Run from this place, bought a car from them only to find out they sold me a vehicle that had suspension issues as well as a few other things and I asked them to repair because the vehicle is unsafe to drive and they refused. I ended up having to call the BBB to try to get the issue resolved. Don’t waster your time money or energy go somewhere else. You’ll be happier.

PM
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Patrice M.
New Orleans, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2022
10
Category: Service
Great Experience
I purchased a Santa Fe on the 5th of September. Greg my sales professional was excellent. I was very comfortable and didn’t feel pressured to buy. It was a great experience! I love my new Santa Fe.

SH
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Sheri H.
New Orleans, LA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/07/2022
0
Category: Service
After purchase good luck getting hold of anyone
The sales staff was fantastic until I purchased the vehicle. I have been trying to get hold of them for a week with no return call. Very disappointed with customer service department...still waiting to hear from anyone. Think twice before committing to this dealership.

HD
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Heidi and Dennis d.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2022
10
Category: Service
New Car Purchase
Both Adam and Navin were excellent in their customer service. We enjoyed the purchase process and would recommend others to this dealership. Everyone was friendly and very efficient in making the purchase as simple as possible. We left very happy with our purchase of the Santa Cruz. Great job Adam and Navin!!!!

ML
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Mario L.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2022
10
Category: Service
Great service
Great service from the start to finish. Told Navin what I wanted and he found it. Will being purchasing my next vehicle from Navin and team again.

SD
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Susan D.
New Orleans, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
10
Category: Service
Navin Nguyen-Customer Service
The main reason that I am writing a review is to complement my Dealership Professonial, Navin Nguyen. He made the whole process very easy which I greatly appreciate because I am not a shopper. Once I make my mind up about something, I like to get it done with no hassle. Navin was very personable and informative. He treated me very respectfully, answered all of my questions, responded to any of communications immediately, and helped me get everything set up which was awesome! I’d definitely say if you choose this location, you should request him. Please note that this is a genuine review and not contrived. I like to give credit where credit is due! I also love my choice of the Venue! Thanks!

VF
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Victor F.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Accommodating
I appreciate that they fit my car in one very busy day without an appointment...
BRANDY M. from Hyundai of Metairie responded on 04/11/2022 05:57 AM
Thank you for allowing us to be your 5 star VIP service center. Please feel free to call me any time you have a question that needs to be answered.Thank you so very much for being part of the Hyundai of Metairie family ?      

GG
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Garret G.
Luling, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service and dealership
I always get great treatment and service.
BRANDY M. from Hyundai of Metairie responded on 04/04/2022 04:47 AM
Thank you for allowing us to be your 5 star VIP service center. Please feel free to call me any time you have a question that needs to be answered.Thank you so very much for being part of the Hyundai of Metairie family ?  

VC
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Victor C.
Kenner, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
COMPLETE AND THOROUGH
PROFESSIONAL, COURTEOUS,
BRANDY M. from Hyundai of Metairie responded on 03/31/2022 06:28 AM
Thank you for allowing us to be your 5 star VIP service center. Please feel free to call me any time you have a question that needs to be answered.Thank you so very much for being part of the Hyundai of Metairie family ?         

NA
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Natasha A.
Chalmette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thank You
Great job once again.
BRANDY M. from Hyundai of Metairie responded on 03/29/2022 07:12 AM
Thank you for allowing us to be your 5 star VIP service center. Please feel free to call me any time you have a question that needs to be answered.Thank you so very much for being part of the Hyundai of Metairie family ?      

Verified Customer
Kenner, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Super quick
I always schedule a maintenance & each time, the people in the front desk are super nice & easy to talk to.
Very fast & the waiting area was clean & had some good coffee!
BRANDY M. from Hyundai of Metairie responded on 03/29/2022 05:51 AM
Thank you for allowing us to be your 5 star VIP service center. Please feel free to call me any time you have a question that needs to be answered.Thank you so very much for being part of the Hyundai of Metairie family ?     

LM
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Larry M.
New Orleans, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Oil change
Very deceptive practices. Not sure if the intent is cost saving or poor performance and individual performance to salvage job
BRANDY M. from Hyundai of Metairie responded on 03/28/2022 07:31 AM
Hello
We aplogize that on your recent Hyundai of Metairie Service Survey you weren't able to give us 5 stars..
We would like to discuss your recent service visit with you.  Please call me at (504)838-9000 or the General Manager - Chris Owen.
Thank You     

PJ
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Patricia J.
Metairie, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Hyundai wrecks a good car
I came in to do a simple service. And came out with a screwed car. My wheel is no longer properly aligned to my tires. Everytime I hit any crack in the road, my wheel jerks out of control. What sick freak would mess with someone’s car in that way?
BRANDY M. from Hyundai of Metairie responded on 03/23/2022 05:36 AM
Hello
We aplogize that on your recent Hyundai of Metairie Service Survey you weren't able to give us 5 stars..
We would like to discuss your recent service visit with you.  Please call me at (504)838-9000 or the General Manager - Chris Owen.
Thank You   

JP
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James P.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good fast service
Arrived with no appointment, was done in about 3 hours. Service experience was fine with no issues or complaints.
BRANDY M. from Hyundai of Metairie responded on 03/21/2022 08:43 AM
Thank you for allowing us to be your 5 star VIP service center. Please feel free to call me any time you have a question that needs to be answered.Thank you so very much for being part of the Hyundai of Metairie family ?                 

DG
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Doris G.
Luling, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service always.
BRANDY M. from Hyundai of Metairie responded on 03/21/2022 08:42 AM
Thank you for allowing us to be your 5 star VIP service center. Please feel free to call me any time you have a question that needs to be answered.Thank you so very much for being part of the Hyundai of Metairie family ?                 
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