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Hyundai of Serramonte

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(2,007 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
25
Total ReScores
3.1
ReScore Average

Business Details

About

Hyundai of Serramonte offers the highest quality vehicle repair and maintenance. Hyundai of Serramonte offers the highest quality vehicle repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(650) 273-7752

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1500 Collins Ave Colma, CA 94014
Hyundai of Serramonte's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(2,007 Reviews)

CB
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Cinfonie B.
South San Francisco, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2020
Hyundai Out of Business at Serramonte
Sad, there was no notice to their customer that they were leaving. Does anyone know of any other Hyundai location other than San Jose or the East Bay. I spoke with the service department at Nissan, very nice and polite gentlemen's. Have a 2013 Sonata with low mileage, maybe it's time for a trade-in lol.
Recommended

BV
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Bernhard V.
San Carlos, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2019
verified customerVerified Customer
Category: Service
Timely courteous service
Timely courteous service for the last time as they will no longer be a Hyundai service center.
The service does not update service intervals so my car reports that service is overdue following the recent recommended service
Not Recommended

MA
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Mary A.
South San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
verified customerVerified Customer
Category: Service
Great place!
Nobody is perfect, but this place comes close.
Recommended

Verified Customer
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
verified customerVerified Customer
Category: Service
Good customer service
Fast service
Recommended

GA
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Greinke A.
South San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
verified customerVerified Customer
Category: Service
Great Service Again!
Thank you for taking care of my car again!
Recommended

AS
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Alden S.
Foster City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2019
verified customerVerified Customer
Category: Service
Customer for lofe
The excellent work and very helpful staff
Very trustworthy
Recommended

CW
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Cornelius W.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
verified customerVerified Customer
Category: Service
Cornelius W.
The friendly helpful employees were a plus. The customer service group was friendly and helpful. I loss a screw on my eyeglasses and after informing two of the employees; one ask to see the eyeglasses and repaired them on the spot. Another Service Representative went to the shop and got screws and brought them to me and asked for my eyeglasses as she was going to take the eyeglasses to the shop as one of the mechanics had a screw driver ready to repair my glasses. However the Customer Service Lady had already repaired the eyeglasses. I had to pick up my grandson from school and take him to an appointment and after informing the Service Rep of this matter they were able to accommodate me by getting my car service completed in a timely manner which allowed us to get to his appointment in time. We are talking a brake job. Thank you Serramonte Hyuandai Dealership, you guys are the best.
Recommended

MC
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Michael C.
San Francisco, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2019
verified customerVerified Customer
Category: Service
Painless Service
I had to get my steering coupler replaced for my Sonata under 100,000 extended warranty. Israel, the Service Consultant, greeted me and got the details of what needed to be done. He provided excellent service in terms of letting me know the status and when the service might be completed. The service was done slightly ahead of time which was nice since I was waiting. Car wash was done which was an added plus.
Recommended

AM
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Anna M.
San Francisco, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/03/2019
verified customerVerified Customer
Category: Service
Car oil change
I wasn't really satisfied this time for service and definitely will think if I should do my next one at dealer place.
Not Recommended
VON S. from Hyundai of Serramonte responded on 12/04/2019 02:17 PM

CALLED CUSTOMER AND SAID WE ARE SO SORRY AND TO STOP BY OR WE CAN SEND THE THE OIL CHANGE STICKER. PLEASE CALL ME AT 650 488 2854 AT THE DEALERSHIP   THANKS Von


Verified Customer
Colma, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
verified customerVerified Customer
Category: Service
Hit and miss
If you are lucky, you get the premium techs to work on your car and even get a quick wash and vacuum.
Front desk is always nice and professional.
Recommended

Verified Customer
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2019
verified customerVerified Customer
Category: Service
Is Best Service
Is Best Service
Recommended

AL
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Andrew L.
Half Moon Bay, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customerVerified Customer
Category: Service
Great service
Service Advisor Isreal was very knowledgeable and helpful
Recommended
MARJORIE T. from Hyundai of Serramonte responded on 11/26/2019 10:37 AM

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hyundai Of Serramonte.

Marja Tanos
Customer Relations Manager
(650) 550-7200


Verified Customer
Half Moon Bay, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2019
verified customerVerified Customer
Category: Service
Israel
Israel is great to deal with!
Recommended
MARJORIE T. from Hyundai of Serramonte responded on 11/25/2019 08:45 AM

Thank you for taking time to review our services.  We are pleased to hear that our staff made you feel important.  Looking forward to seeing you again soon.

Marja Tanos
Customer Relations Manager
(650) 550-7200


MM
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Mel M.
Moss Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
verified customerVerified Customer
Category: Service
Love this place
Everyone here is kind and friendly. They always have coffee and great creamer while you wait as well as comfy couches and a huge television. They are next to target so I love dropping my car off and waiting for a text from the service department while I shop. Always a pleasure!
Recommended
MARJORIE T. from Hyundai of Serramonte responded on 11/22/2019 04:08 PM

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hyundai Of Serramonte.

Marja Tanos
Customer Relations Manager
(650) 550-7200


CK
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Caroline K.
South San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
verified customerVerified Customer
Category: Service
Review
Appointments were prompt and I appreciated how every aspect (including prices) of the service was conveyed to me via text.
Recommended
MARJORIE T. from Hyundai of Serramonte responded on 11/22/2019 04:07 PM

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hyundai Of Serramonte.

Marja Tanos
Customer Relations Manager
(650) 550-7200

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