Service Department's Reviews

4.8

(4,677 Reviews)

Write a Review

Reviews that include

Recent Reviews

Chad Q.

Shalimar, FL

04/19/2023

Category: Service

Daughters flat

I have had to come in to the dealership a couple of times and every time Mirena has been there to save the day. My daughter goes to university of Saint Augustine. We live 5 hours away. So it is hard to take care of car trouble when they come up. This time my daughter hit a pop hole and popped a tire. She was able to get her in for a new tire and fix the alignment. Plus some scheduled maintenance. She went above and beyond to make sure that my daughter would be safe to travel home. I can’t thank her enough.

Anthony M.

Palm Coast, FL

04/02/2023

Category: Service

Michael Early - Thank you for your help!

Michael is a complete professional. I arrived at the dealership on 4/1/2023 to test drive a Santa Cruz. Michael was working with another customer but helped me select the car that I wanted to test drive. I drove three cars and was able to evaluate them through the test drive experience. Michael was patient and knowledgeable about the vehicles. I am still evaluating vehicles to purchase. based on my encounter with Michael, I would purchase a vehicle from Hyundai of St. Augustine.

Carole C.

Jacksonville, FL

03/12/2023

Category: Service

Best car buying experience ever!

I wish every dealership treated their customers the way this dealership does. We worked with Leon to purchase our new Tucson and from start to finish, there was no pressure to buy, no up sell for stuff we didn’t need, he was extremely knowledgeable about the car we purchased and this was absolutely the best car buying experience we have ever had! If you want a Hyundai, go to this dealership. I guarantee you won’t be disappointed.

Michael M.

New Port Richey, FL

03/10/2023

Category: Service

Thank you Mirena Napier for your help!

While visiting St Augustine on 2/26/2023 my 2017 Santa Fe Sport got a flat tire on the right rear.
I arrived at the dealership on Monday, 2/27/2023 at 10:30 am without an appointment.
Your Service Advisor Mirena Napier came out to help me and took in the request for a new tire.
She stated that she did not have one in stock and would have to order the tire.
She stated that it could be in on Monday 2/27/2023 or Tuesday morning 2/28/2023.
She stated she would contact me with an update.
True to her word, she called me and said the tire would be delivered on Tuesday and to call her at about 10 am.
I called her and she stated the tire is now in and to come in to have the tire mounted and balanced.
She was very helpful in getting the tire replaced using my tire warranty policy.
She provided me with quick and courteous service even though the service area was full of other customers vehicles.
Even though there was some delay, she made it a point to get the tire mounted, balance and even had the vehicle washed!
I want to thank Hyundai of St Augustine for employing such a qualified Service Advisor.
Thank you Mirena !!!

Sincerely,
Michael 2017 Santa Fe Sport owner

Don W.

Palatka, FL

02/04/2023

Category: Service

So pleased

While having our car serviced we talked with Ava , who sold us an other car , about some new vehicles and features . Ava is very knowledgeable about the different models and their features , we test drove two . We were very impressed with the 2024 Tucson . There's a lot to learn and Ava is a great teacher . The whole experience was good from start to finish ! Thank you Hyundai of St. Augustine !

Elaine M.

Middleburg, FL

12/03/2022

Category: Service

Bought a Hyundai Elantra

Want to thank George Aflleju for the awesome and patient way he took care of us. He went way out of his way to accommodate me. He had my car Delivered to Middleburg, way out of the way. Would highly recommend! Would buy another auto from Him in a heart beat! Thank you again George!

Liedto M.

Saint Augustine, FL

09/21/2022

Category: Service

It's like Tracking The Price Of The Peso?

As a previous customer and thinking of a new purchase I've been tracking the price of Hyundai's Autos. When your on line they quote ONE PRICE then when you go to their calculator they add in 2 or 3 other charges and the car that seemed affordable is now 3-4K more expensive...DECEPTIVE ADVERTISING?? Then the price of cars I tried to order FROM DAY TO DAY continuously CHANGE in Price...It's like tracking The PRICE OF THE PESO! O21

George F.

Saint Augustine, FL

09/03/2022

Category: Service

New Santa Fe hybrid melts down

9 months since purchase, car has electric meltdown in which all the idiot lights are lit. They need to order part, takes a week to get part in, but can’t install for three weeks.
This is not service, it’s non-service

J W.

Saint Augustine, FL

08/23/2022

Category: Service

Service rep could care less about my problem.

I have a 2014 Accent which I bought at this dealership. Up till now I've had all my service done by them and, except for being a bit pricey, I've been OK with them. So, I would say I've been a loyal customer. The car has a crankshaft sensor problem and has been stalling in traffic and other issues. So today I took the car there (after leaving 3 voicemails over 2 days with no response) and talked to a rep directly. Quoted me a price that was roughly double what the shop I wound up taking it to charged. And they wouldn't be able to get the part needed (which has to be Hyundai/Kia) for three days. Company policy he said. And on top of that, he seemed indifferent and annoyed that he even had to deal with me. I might mention that the shop I went to (Sargent's, just down the road) took me right in late afternoon and will likely have the car back tomorrow. So I'm done with these guys.

Verified Customer

Orlando, FL

2022 Hyundai Veloster N

04/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

I was greeted by friendly and knowledgeable staff which were upfront about waiting for my oil change. I double checked my oil after leaving and it was at the correct level. They also gave my vehicle a quick vacuum which I appreciate. I turned down the car wash, however I really appreciate them asking in advance instead of washing it without telling me. Make an appointment and you should have a great experience. I’d love to make this my primary dealership for all of my service but it’s almost 2 hours away from me.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/11/2022 06:22 AM

We appreciate you taking the time to share your feedback and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DANNY PEREZ TORRES

Erin H.

St. Augustine, FL

2012 Hyundai Sonata Hybrid

ReScore Review™

04/08/2022

Verified Customer

Category: Service

They made it right!

I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!

Original Review

04/05/2022

Service Type: Repair

Category: Service

A whole mess of issues

My engine gave out on 16 due to a recall I was unaware of in late September. Got my car to the dealership, 7 months later the engine had finally been replaced only to find that there are now also a slew of other problems with the car. My car was fully serviced 2 months prior to the engine incident, and now my ABS is out and my battery is dead. Both of these were non existent issues prior to my car sitting on the lot at Hyundai for 7 months. Now I’m out another 3k in repairs for stuff that has happened either due to the engine issue or while in Hyundai’s care. They pretty much said I pay up for the repairs or have it towed elsewhere.

CHERYL B. from Hyundai of St. Augustine responded on 04/05/2022 12:31 PM

Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience this may have caused you. Tunde your Service Advisor will be reaching out to you in regards to the issue you had.

Sincerely,

Cheryl B.

Employees worked with

KEITH MONDELLO

TUNDE O'CONNOR

Verified Customer

St. Augustine, FL

2016 Hyundai Santa Fe Sport

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Fast and friendly services. Very nice service personnel. Always pleased with my visit.

CHERYL B. from Hyundai of St. Augustine responded on 04/04/2022 08:21 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JUSTIN SPURLOCK

Kenneth D.

Palm Coast, FL

2020 Hyundai Sonata

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Professional Service Team

All members of the Service Department were very kind and very professional. I would not take my car to any other place for servicing. While waiting, they kept me informed of the time line as to what was being performed on my car.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2022 12:57 PM

We greatly appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Employees worked with

TUNDE O'CONNOR

Verified Customer

Green Cove Springs, FL

2017 Hyundai Sonata

03/26/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very professional staff

My Sonata is 5 years old and I'm still returning to this Service Department because (i) the staff is professional, Tunde, is very knowledgeable and explains fully what needs to be done; (2) the service technicians are capable, I have never had to return for work to be corrected....and last but not least, the men who wash the car..ooh..I get compliments every time about how clean and sparkling my car looksl

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/28/2022 08:56 AM

We sincerely appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Employees worked with

TUNDE O'CONNOR

Russel R.

Ormond Beach, FL

2020 Hyundai Kona

ReScore Review™

03/29/2022

Verified Customer

Category: Service

Oil Change problems

I suspected stripped oil drain plug from a previous oil change done at Hyundai of St. Augustine. When I returned to that dealership for my next oil change I requested to see the drain plug when it was removed. Justin, my service advisor, was extremely cooperative and brought me the drain plug and is was, as expected, stripped. Justin had the drain plug replaced with a new piece. When I returned for my next oil change I again asked Justin to show me the drain plug. Again Justin was very cooperative and did bring the drain plug to me for inspection, and it was OK. I will be returning for my next oil change to be sure that this problem is resolved. I am sure that Justin has no control over what happens in the service department, but he has done an excellent job making sure that I am being satisfied.

Original Review

03/25/2022

Service Type: Maintenance

Category: Service

Service is a questionable operation.

Service personnel have questionable qualifications in my opinion.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/28/2022 05:59 AM

Thank you for taking the time to share your service experience with us. Our apologies for any inconvenience. Our policy is all technicians are required to torque drain plugs to specifications and alert the advisors if a drain plug is showing signs of wear or hard to reinstall. This prevents future oil pan damage and costly repairs. Justin, your service consultant will be following up with you as we are committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JUSTIN SPURLOCK

Displaying Review 1 - 15 of 4678 in total