Service Department's Reviews

4.7

(4,297 Reviews)

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Recent Reviews

Dave O.

West Chester, PA

06/13/2024

Category: Service

I cannot that Charlie and his team enough

I recently brought my 2022 Ioniq 5 in for emergency service. Charlie and his team were able to diagnose the issue and explained that the part could take up to 10 days to arrive and that once it arrived, they would take care of everything. Since the repair was covered under warranty, the service team made sure that I had transportation while my car was being serviced. John, my service advisor, kept me up to speed. The part arrived sooner, and I had my car back in less than a week. Every dealership can repair cars, but what sets dealerships apart is the customer-focused service that Charlie instills in his team.

Mona K.

Glassboro, NJ

03/06/2024

Category: Service

Service dept

Honestly i waited too months to take my car in for The first maintenance since I I bought it Brand new. Then They had wrote my VIN # Wrong in the lady In the service department was trying to tell me there was a hundred dollar charge.... Then I waited two hours for them to do an oil change and rotate my tires.. Then to find out there's a recall on my car but they don't have the software to update it so apparently I have to wait six weeks for that. Hyundai of turnersville is horrible, In the future I will Drive an hour away to egg harbor where I bought my car. Lady in the service dept, should not be working with public.

John Q.

Glassboro, NJ

04/28/2022

Category: Service

A week to get to service vehicle that won't start...under warranty

I was notified my car will sit for a week before they get to it (Wed or Thur) Its certified pre owned, only had it for 8 months this is the second time in, same problem. No rental offered, nothing. Car wouldn't start, again. I'm just frustrated that this is the experience I've had. Its unacceptable. Why isn't this an emergency when its under warranty and won't start? Its a 3 yr old vehicle and just decides not to start from time to time. And if it happens to start when they get to guess what. I'll have to do this again! Cmon. This is ridiculous!

Bruce C.

Sewell, NJ

2022 Hyundai Palisade

04/05/2022

Service Type: Repair

Verified Customer

Category: Service

Service visit

My scheduled appointment time was convenient and my vehicle was taken in and completed within an hour.

Kandice B. from Hyundai of Turnersville responded on 04/08/2022 04:46 AM

Thank you very much for sending your review into Sure Critc. We appreciate your great comments and five star rating. Again, thank you. We look forward to seeing you at your next visit!

Kandice B.
Hyundai of Turnersville

Angelo L.

Swedesboro, NJ

2011 Hyundai Sonata

04/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent auto servicing!

The past 22 years I have yet to register one complaint about the servicing department.

Charles C., Parts and Service Director from Hyundai of Turnersville responded on 04/05/2022 01:27 PM

Thank you very much for sending your review in to Sure Critic. We appreciate your very nice comment and the 5 star rating very much. We look forward to seeing you for your next service. Again, thank you.

Charlie Chirichello
Service Manager
8566497551

C P.

Glassboro, NJ

04/01/2022

Category: Service

Charged for unnecessary repairs

My car is 7 years old and not driven very much. Car runs perfectly. I took my car in 5 months apart with a difference of 1700 miles in between visits. I was told both times I needed fuel injection cleaning and air induct cleaning adding an extra 200 to my oil change. This maintainence doesn’t even appear in the manual. According to what I researched this service is only done if the car is performing poorly. When my husband would bring in the car it was always just an oil change. When I took it in, You added services that were not necessary because you figured a woman would be too stupid to know better. It’s very sad that you take advantage of women this way. I would never buy another Hyundai as I would not like to be victimized by you again

Charles C., Parts and Service Director from Hyundai of Turnersville responded on 04/05/2022 01:19 PM

Thank you very much for sending in your review. I would like the opportunity to speak with you; however, this review does not include your phone number. Please give me a call, or reply to this e-mail with your phone number. I would like to resolve any concern you may have.
Thank you.

Charlie Chirichello
Service Manager
8566497551

Suellen M.

Westville, NJ

2015 Hyundai Elantra

ReScore Review™

04/05/2022

Verified Customer

Category: Service

Recovery was successful

Although our initial experience was not pleasant, the service manager Charles help resolve our issues. Thank you Charles for all your help. You made the difference in our experience.

Original Review

03/31/2022

Service Type: Maintenance

Category: Service

Emergency repair

Call for an emergency repair because Car is violently shaking while driving. Was initially told to wait until April and when I was able to get a next day emergency service I was told to drop my car off to night box where no envelopes where present. Called in the morning and was told to call after lunch. Called back after lunch to get an update if my vehicle was even received from the night box and was told I would receive a call at 2. Didn’t receive a call until 4 and was told the car is ready for pickup and I had 30 min to get it or it was staying over night and they didn’t work Sunday. I had told them I needed the car for work and was given a feeling of petty reaction for calling so much to get an update. Thankfully I was in the area or else I wouldn’t have had my car for work on Monday. I was extremely surprised by how Hyundai handled this. I was also told I have a vehicle warranty that covers the part cost which was $200 however because it sat around all day I was told the warranty service was closed and I had to pay out of pocket to which I was told they might reimburse Me they might not. Completely unacceptable service from Hyundai. Don’t not recommend to anyone!!!

Charles C., Parts and Service Director from Hyundai of Turnersville responded on 03/31/2022 12:14 PM

Thank you very much for taking the time to send in your review. We appreciate it very much and I will be contacting you to review your visit and to resolve any concerns you have.

Charlie Chirichello
Service Manager
8566497551

Charles C., Parts and Service Director from Hyundai of Turnersville responded on 04/05/2022 06:51 AM

Thank you very much for speaking with me last week. We have refunded you as promised. I see that you have not responded to the e mail sent to you asking if we have resolved your concerns. Please score and return. Again, thank you very much for allowing me to assist. If you have any questions, please give me a call.

Charlie Chirichello
Service Manager
8566497551

Michael I.

Laurel Springs, NJ

2014 Hyundai Elantra Gt

03/29/2022

Service Type: Repair

Verified Customer

Category: Service

Everything went smooth.

I am very satisfied with the service I received.

Kandice B. from Hyundai of Turnersville responded on 03/30/2022 04:34 AM

Verified Customer

Sicklerville, NJ

2019 Hyundai Elantra

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service fine Facility under renovation

Can’t wait for renovations are complete.

Kandice B. from Hyundai of Turnersville responded on 03/23/2022 06:14 AM

Thank you very much for sending your review into Sure Critic. We appreciate your feedback. Though a four star rating is not a poor score, it unfortunately, is not a passing score for our consultants. When you return, please let us know in greater detail how we can improve our services to you and earn that fifth star. Again, thank you. We look forward to seeing you at your next appointment!

Kandice B.
Hyundai of Turnersville

Verified Customer

Clayton, NJ

2019 Hyundai Sonata

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

Pleasant

I think they do a great job.

Kandice B. from Hyundai of Turnersville responded on 03/23/2022 06:11 AM

Thank you very much for sending your review into Sure Critic. We appreciate your feedback and five star rating. Thank you for choosing Hyundai of Turnersville. We look forward to seeing you at your next appointment!

Kandice B.
Hyundai of Turnersville

Donna C.

Woodlynne, NJ

2017 Hyundai Sonata

03/22/2022

Service Type: Repair

Verified Customer

Category: Service

Exceptional Service

Every time we have gone to Hyundai for service, it has been very professional and courteous. We are very happy with Hyundai.

Kandice B. from Hyundai of Turnersville responded on 03/23/2022 06:10 AM

Thank you very much for sending your review into Sure Critic. We appreciate your great comments and five star rating. Thank you for choosing Hyundai of Turnersville. We look forward to seeing you at your next appointment!

Kandice B.
Hyundai of Turnersville

Edward K.

Williamstown, NJ

2018 Hyundai Elantra

03/21/2022

Service Type: Maintenance

Verified Customer

Category: Service

Fast service, professionally completed.

This is my second Hyundai, the first was a 2009 (new) Santa Fe, this one is a 2018 Elantra (used). So far no problems and the first service completed in a timely, professional manner. I have NO misgiving about going back. I scheduled my appointment with a young lady over the phone, I could not get to schedule one on the on line service form.
BTW, the lady was very competent and courteous however, I don't remember her name though.

Charles C., Parts and Service Director from Hyundai of Turnersville responded on 03/22/2022 10:09 AM

Thank you very much for taking the time to send in your review. We appreciate the 5 star very much and look forward to seeing you for your next service.

Charlie Chirichello
Service Manager
8566497551

Jeff P.

Sicklerville, NJ

2019 Hyundai Ioniq Phev

03/19/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good service, reasonably priced.

Competent and courteous, from appointments, to service manager and cashiers. Good communications between mechanics and service manager provides exceptional service while keeping the customer informed.

Charles C., Parts and Service Director from Hyundai of Turnersville responded on 03/22/2022 10:08 AM

Thank you very much for taking the time to send in your review to Sure Critic. All of our personnel appreciate your very nice response. Thank you again.

Charlie Chirichello
Service Manager
8566497551

Verified Customer

Collingswood, NJ

2019 Hyundai Sonata

03/18/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service facility

Very professional.

Charles C., Parts and Service Director from Hyundai of Turnersville responded on 03/22/2022 10:06 AM

Thank you very much for taking the time to send in your review. We appreciate the 5 star very much and look forward to seeing you for your next service.

Charlie Chirichello
Service Manager
8566497551

Thomas C.

Blackwood, NJ

2022 Hyundai Tucson

03/14/2022

Service Type: Maintenance

Verified Customer

Category: Service

Thorough & neat

Very convenient.

Kandice B. from Hyundai of Turnersville responded on 03/18/2022 04:31 AM