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In The Swim Discount Pool Supplies Store

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(7 Reviews)
-100
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Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

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Contact
(630) 876-0040
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320 Industrial Drive West Chicago, IL 60185
In The Swim Discount Pool Supplies Store's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(7 Reviews)

AM
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Anne M.
Marietta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2024
0
SENT BROKEN BOARD THEN ACCUSED ME OF LYING
DO NOT BUY FROM THIS COMPANY

I thought buying a bulky item like a diving board from amazon was a great idea due to the shipping. However the board arrived past the original delivery date (missing Labor Day weekend which we specifically bought it for) and it was damaged. The company then accused me of lying about the damage.

I sent pictures as soon as it was installed and the issue discovered. Was told they had to investigate. A week later was told sorry nothing we can do. You can return this enormous heavy awkward board at your cost. Hurricane Helene hits our house and we have to leave due to no water or power. When I get back to them the answer is now sorry- now its past the return date. Zero compassion for that but fine.

Ok, now I have a board I spent over 1K on that is a potential liability. I ask for a partial refund to cover the cost of hiring someone to come out and fix the issue (which may not even be fixable). I was offered FIVE PERCENT OFF. When I replied this is not enough I was then offered ten percent. Which won't even cover the materials to fix it let alone hiring someone to do it. The best part was then I was  accused of LYING about the damage- because this process has been so fun already.

Shout out to Ashley from this company who insultingly says "how do we know you didn't damage it?". I was appalled. I responded- how do I know you didn't send me an already damaged board knowing that returning this thing is a huge pain and people most likely won't do it? 

This company does not stand by their product or shipping- and they are wildly unprofessional and insulting. Thank you for taking my money and insulting me - this is a huge scam. DO NOT BUY FROM THEM. 

BA
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Ban A.
Lansing, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2022
0
Awful Company
Ordered a pool pump through Amazon and come to find out, the seller put in the wrong address. I don't know how, but the shipping address I put on the invoice was not matching with FedEx. Contacted In The Swim and have been getting the run around for a few hours and getting transferred from one person to another...another now, no one is answering me. Oh, Amazon is going to get an earful for even doing business with this company. Such a shame!

JR
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Jay R.
Lewisville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2021
In The Swim runs scams
Worst experience I’ve ever had buying online. In The Swim is running a scam. They shipped me a previously used and broken part when I ordered a new one. This was done through Amazon. I explained to Amazon what the problem was and even provided Amazon evidence that In The Swim scams their customers and so far Amazon has done nothing about it. In The Swim refused to exchange or refund my money. Even though I was polite and gave them multiple chances they refused and even resorted to calling me names other than my own. The review ratings on Amazon and Google are artificially high because companies have ways of influencing them. If you hesitate to trust sites like this one check the BBB and you’ll get the correct info.
Not Recommended

CA
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cindi A.
Valparaiso, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/17/2021
Took my money never shipped product
Had no problem taking my money but never shipped my product every time I call they say the order was never placed but according to my records they took my money
Not Recommended

JG
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Juanita G.
Crystal Lake, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2021
Worst customer support!
Purchased a pool liner new, every year for 3 yrs. This year I called back, finally. Customer support doesn't repeat back what you said to them, properly, it feels like I'm in a twilight zone, or something strange. If I'm calling within the year of purchase of my most recent liner, than yes, I'm probably calling about the warrant. However, by the time customer service realizes this, my manufacturer warranty per state of IL laws, will be expired. I let it go previous 2 years approximately $1200.00 worth of liners, the 3rd yr I call, on the final liner (in for approx over 2k now), and I cannot reach anyone intelligent.
Not Recommended

JW
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Jerry W.
Cleburne, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2019
Does not stand by their products
Horrible company, selling inferior products. Purchased a pool cleaner for almost $400 that simply did not pick up debris. Their response was that they do not take back used equipment. Now I'm stuck with a $400 paper weight. They do not stand behind their products, find an alternative company for what you need.
Not Recommended

ML
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Michelle L.
Dover, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2019
Solar cover deserves 0 stars
I dont recommend purchasing anything from this company. I have purchased numerous items from this company over the past 10 years. I recently purchased a 21ft solar cover which was oversized. I emailed with pictures along w a phone call. I was offered $20 off and I would have to cut the cover to fit. They do not accept returns once they are unfolded. Unfortunately my crystal ball was broke to know.it was not the right size so I had to unfold. Only asked to get what I paid for. They have yet to offer a replacement. Never buy from them!
Not Recommended

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