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JAKL Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(243 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

Contact
(808) 882-4440

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Hawaii
61-3788 Maluokalani Place (Mail to PO Box 55) Mail to: PO Box 55 Kamuela, HI 96743

Affiliations

ASE - Master Certification
ASE
JAKL Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(243 Reviews)

MM
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Michael M.
Kapaau, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Trustworthy
Jake/JAKL has kept my older hardworking truck rolling for years. He backs up his work, failed parts under warranty are replaced, even as I don’t even know they’ve failed. I trust my work/play hard worn truck to no one else.

DB
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Doug B.
Kamuela, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Excellent work, minimum time😊🤙
Excellent work! Minimal time and courteous employees😊🤙

SC
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Silvia C.
Kamuela, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Always helping me
Always helping me

CP
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Chris P.
Hawi, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Awesome experience
Today I brought the truck in to have it checked out.

They took a good look at it, with multiple sets of eyes, ears, and hands on it.

Knowledgable and friendly people in there. Glad I came in. Very honest diagnosis and I was out before lunchtime.

I’ll bring it back for issues I cannot handle myself! Thanks guys and gals, for taking such good care of the truck! A+ all around

JS
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Jason S.
Kapaau, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Great Customer Service
Love this shop. They’re honest, clear in the description of repairs and well within cost of most mechanics around.

LC
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Linda C.
Kamuela, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Revived my Toyota Echo
Jake and his team are awesome. He responded to my emergency text when my car died, diagnosed the issue remotely, and expertly fixed my car once it arrived at his shop. Very grateful for his aloha and expertise!

AA
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Arthur A.
Kailua Kona, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Quick, efficient, and reasonable.
Such nice people in the office and in the shop. Couldn't ask for better service or nicer people.

AL
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April L.
Hawi, HI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2025
verified customerVerified Customer
9
They delivered on time & kept their commitment.
The crew is very organized and everyone likes their work there. It’s unusual to see people that really do like to work together and he has women doing things that I would think mostly men do and even did extra thing that I asked him to do which was not on the scope of work. Yes, you pay top dollar but in the end when you need your vehicle back, it was worth it.

Verified Customer
Holualoa, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Wonderful as usual
Efficient, honest assessment of my cars needs

DT
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Dan T.
Kapaau, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
works on all my trucks
A great shop
all the people have been very helpful and they fix things the right way , i will recommend them and return when i need repairs, thanks everyone aloha

GC
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Garth C.
Captain Cook, HI
Chevrolet Chevy Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
This place is the best!
My van broke down when I was camping in kohala.. I brought the van into these guys last minute and they had it fixed by the end of the day. Customer service was incredible. Super friendly and knowledgeable staff. There is even AC and a pool table in the waiting room! This place rocks! Thanks again for fixing the van with such short notice!

Verified Customer
Kamuela, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2024
verified customerVerified Customer
10
Excellent communication
The team at JAKL is very communicative, friendly, and responsive.

AK
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Aaron K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Excellent as usual
I'm a Lahaina Wildfire Victim and moved here with Elderly patient on August 15, 2023, a week after the fires. Since our arrival here and living in the area of Puako, I have had JAKL Automotive repair do both the servicing and repairs on a Toyota 2004 Camry. Throughout, the 4 visits, I found Jake his wife and staff so helpful, professional and caring. Once I had detached a cover to a compartment cover below the dashboard, fronting the gear shift. I could never reattach it as to cover the compartment. I then went JAKL's auto shop for regular service and when I went to pick up the car that same day and got in the cover that I detached was reattached, by Jake himself or one of his mechanics and they did it without being asked by me to do so. That's AWESOME SERVICE!!!! thanks JAKL. I'll miss you guys, since I'll be returning to Maui on January 2, 2025

DE
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Dean E.
Kamuela, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Always reliable, always on time
Don’t know how they do it with how busy they are but they perform good work and the car is done as promised. I also like that he comes out to explain the work that was done.

CR
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Christine R.
Hawi, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Diagnostic for messages on the dashboard
The young man that came out and did the diagnostics on my Subaru Crosstrek, 2022 was so polite and so kind and reassuring that my car was fine. It was just computer stuff. The really funny part is when I drove away it was all resolved on the dashboard I called and told him I may not need to even come back, but I’m glad to know you’re there, great service
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