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Japan Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(189 Reviews)
95
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

For years Japan Auto Care has been there for the people of Orangevale. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Orangevale has to offer.

Japan Auto Care was founded on the basic idea that everyone deserves respect. It is our
For years Japan Auto Care has been there for the people of Orangevale. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Orangevale has to offer.

Japan Auto Care was founded on the basic idea that everyone deserves respect. It is our mission to treat each person that comes through our door with dignity and sensitivity. We believe this attention to detail has paid off by providing us with our loyal, friendly family of customers. That’s what makes Japan Auto Care the best car service in Orangevale!

Family Owned
24 Month/24,000 Mile Warranty
Trained Automotive Technicians
Serving Orangevale, CA since 1990
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(916) 988-8996

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
9280 Greenback Ln Orangevale, CA 95662
Japan Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(189 Reviews)

SC
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Scott C.
Fair Oaks, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2024
verified customerVerified Customer
8
Beyond impressed with this team
My car died while driving and I had it towed to JAC. They dealt with a huge mess I was unaware of with a great attitude and some humor. But the kicker was the car didn’t start the next day. It was an alternator issue they had fixed. Even mechanics get bad products. There was an issue with the new alternator. HONESTLY they could have taken me for a money adventure….it was the perfect scenario to take advantage if your a shady place. THEY DID NOT. They owned it, kept me aware of the issue, and fought the battle over a faulty product on their dime & time. Good guys. Fast. But I wrote this review because I trust them. If something goes wrong with the car, I trust them to take care of it if it’s there issue. I will recommend this place to others. Very impressed.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 05/24/2024 08:29 AM

Hey Scott! We're so glad we could sort out the mess and get your car up and running again, even though the alternator caused a hiccup. We appreciate your trust and we're always here to make things right. Thanks for the recommendation! 


EN
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Ellen N.
Citrus Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2024
verified customerVerified Customer
10
Car
The guys were professional and very nice. My car was handled in a timely manner.

I will return with any other issues with my car.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 05/13/2024 12:10 PM

Hi Ellen, we're thrilled to hear that you had a positive experience with us! ? Our team takes pride in providing professional and timely service. We look forward to being of assistance with any future car issues. ?


JH
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John H.
Folsom, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2024
verified customerVerified Customer
10
repeat customer
On time and within budget. I am a customer for life (of car).
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 05/13/2024 12:11 PM

Hi John! We're thrilled to hear that we could meet your expectations!  We appreciate your trust and look forward to continuing to provide top-notch service for you and your car ?️


AB
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Ashlee B.
Antelope, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2024
verified customerVerified Customer
10
Super friendly knowledgeable service!
Amazing fast service, very friendly and super knowledgeable. High recommended Japan Auto Care for all your car repair and maintenance needs.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 05/13/2024 12:12 PM

Thank you for the awesome review, Ashlee! ? We're thrilled to hear that you had a great experience with us. We take pride in our fast and friendly service, and we're delighted that it made a positive impression. Your recommendation means a lot to us! ?? 


DC
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Dale C.
Citrus Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2024
verified customerVerified Customer
10
Fixed Problem
Great customer service and knowledgeable mechanics. Found the issue and foxed the problem with seatbelt/ airbag problem.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 05/13/2024 12:12 PM

Thanks for the stellar review, Dale! ? We're thrilled to hear that you had a great experience with our customer service and knowledgeable mechanics. It's always our goal to provide top-notch service and efficient solutions, so we're glad we could fix the seatbelt/airbag issue for you. If you ever need assistance again, don't hesitate to reach out. 


JM
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Judy M.
Orangevale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2024
verified customerVerified Customer
10
Quick and reasonable
My car had to be towed in with no appointment, They were able to identify the problem and fix it quickly at a reasonable price.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/26/2024 07:38 AM

Thanks for choosing Japan Auto Care! We're glad we could get your car back on the road swiftly without breaking the bank.  We appreciate your support and hope to see you again for any future car needs! 


Verified Customer
Folsom, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2024
verified customerVerified Customer
10
Quick and informative help
Matt quickly diagnosed our car issue, communicated with my via voice and text and finished repair quickly. I was able to pay thru a link and pick my car up after hours!
Excellent work!!
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/19/2024 02:27 PM

We're thrilled to hear that Matt provided you with a top-notch experience! ? It's great to know that the communication and repair process went smoothly for you. We appreciate your kind words and look forward to assisting you in the future! 


CL
Cindy L.
Orangevale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2024
verified customerVerified Customer
10
Timely, efficient, and kind
Very accommodating, professional, and seem to know their stuff!!
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/19/2024 02:26 PM

We're thrilled to hear that you found our team accommodating and professional. It's always our goal to provide top-notch service and expertise. Thanks for choosing Japan Auto Care. We look forward to seeing you next time! 


JC
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Jeanine C.
Orangevale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2024
verified customerVerified Customer
10
Great Service
My only car broke down near Shasta City due to the radiator failing.I had it towed to Japan Auto Care where it was diagnosed on a Friday afternoon and repaired on Monday. Luckily my old Camry had no damage other than the radiator. I have done business with Japan Auto Care for 25 years and have always received excellent, quality service for my car repair and maintenance needs.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/16/2024 04:21 PM

We're glad we could get your Camry back on the road with a new radiator! We appreciate your loyalty and trust in our service for the past 25 years. Here's to many more years of smooth driving ahead ?


RH
Reggie H.
Elk Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2024
verified customerVerified Customer
10
Great quick service at a reasonable price
My Toyota Prius C was on the side of the road with a hybrid system failure. Once I got towed to the Japan Auto Center, they handled everything professionally and promptly. I was alerted the next day of the problem to fix. They fixed my electric water pump promptly so that I can return to my normal work routine.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/15/2024 10:48 AM

Hey Reggie, thanks for sharing your positive experience with us! ? We're glad we could get your Prius C back on the road quickly and smoothly. Our team is always here to handle any car troubles professionally and promptly! 


Verified Customer
Orangevale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2024
verified customerVerified Customer
10
Efficient Friendly
Friendly efficient employees. Assessed & did exactly what I needed for my car. Efficient. Rides to/from shop pleasant, friendly. Young mechanic Ian drove me home from shop in my own car; we had really nice conversation.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/09/2024 04:35 PM

We're thrilled to hear that you had a pleasant experience with us! ? It's great to know that our team took good care of your car and provided friendly service. We'll be sure to pass on the kind words to Ian and the rest of the team. We look forward to seeing you again!


Verified Customer
Citrus Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2024
verified customerVerified Customer
10
Great service
Current afford maintenance. Mechanics showed me how to replace an easy fix and ordered the price for me.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/11/2024 09:35 AM

We're delighted to hear that our team provided you with excellent service and assistance with your vehicle maintenance. We always strive to offer helpful solutions and ensure that our customers feel confident in maintaining their vehicles. We appreciate your positive feedback and look forward to assisting you with any future automotive needs. ?? #CustomerSatisfaction #CarCare


RM
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Robin M.
Citrus Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2024
verified customerVerified Customer
10
Thank you!
I really appreciate the time you guys take to explain things to me. As usual great work! Best auto care ever!!
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 04/01/2024 03:54 PM

Thanks for the awesome feedback, Robin! It's always a pleasure to provide you with top-notch service and clear communication/explainations. ? We look forward to seeing you next time! 


DC
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Dale C.
Citrus Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
10
Headlights Problem
The mechanics at Japan Auto Care fixed my issue at a reasonable price. They gave me options on what needed fixed and what could be done later. When an issue came up after the repair they took cate of it at no cost. A business I trust to do the job right.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 03/26/2024 04:21 PM

Thanks for choosing Japan Auto Care, Dale! ? We're thrilled to hear that our team provided you with quality service and solutions at a fair price. We always aim to be transparent and reliable when it comes to your vehicle's needs. ?️ Your trust means a lot to us, and we're always here to ensure your satisfaction. We look forward to seeing you again for any future automotive needs! 


CG
Charles & Lynn G.
Orangevale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
10
Checkup and oil change
Before having the oil changed (which went without a hitch) we took the car in because it had something hanging under and near the front. No appointment, but they put the car up on the lift and were able to reattach an engine splash shield (I think that’s what they called it). Easy for them to deal with and easy to put my mind at ease that my car wasn’t gonna drop her guts on the road.
Matt and Brie T., Owners/Managers from Japan Auto Care responded on 03/22/2024 05:53 PM

Hey Charles & Lynn! ? We're thrilled to hear that your oil change was a breeze and that we could quickly take care of the hanging engine splash shield. We're always here to keep your car happy and healthy. Thanks for choosing Japan Auto Care! #HappyCustomers #CarMaintenance

Service Coupons and Posts
Check out our current coupons & special offers
We know it's never an ideal time to need a car repair. To keep costs down... check out or coupons and special offers.
Offer Valid 01/29/2025-02/28/2025

? Thank you for the kind review! ? We're thrilled to have you as a loyal customer. ? Your support means the world to us! #CustomerAppreciation #JapanAutoCare
Learn More

? Thank you for your continued trust in Japan Auto Care! We're delighted to hear that our professional and understanding mechanics have been able to assist you with your vehicle issues. ? #CustomerAppreciation #ShopLocal #JapanAutoCare #Orangevale

Check out our current coupons & special offers
We know it's never an ideal time to need a car repair. To keep costs down... check out or coupons and special offers.
Offer Valid 01/29/2025-02/28/2025

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