Business Solutions
English Español
SureCritic / Auto Maintenance / JB Auto C.A.R.E
business image

JB Auto C.A.R.E

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,477 Reviews)
73
Write a Review

Score Details

5 stars
83%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
7
Total ReScores™
4.4
ReScore™ Average
73
Net Promoter Score ®

Business Details

About

Welcome to JB Auto CARE
We at JB Auto CARE have been servicing the south shore area since 2002. We are known for our knowledge and our honesty. We have gained the trust of thousands of satisfied customers and are a certified AAA repair shop.

Honesty and trust are values not very often associated with auto repair shops, but these are Welcome to JB Auto CARE
We at JB Auto CARE have been servicing the south shore area since 2002. We are known for our knowledge and our honesty. We have gained the trust of thousands of satisfied customers and are a certified AAA repair shop.

Honesty and trust are values not very often associated with auto repair shops, but these are the values we build our business on. At JB Auto CARE., those are values that have people coming back year after year, whether it’s for a routine oil change or a major service or repair. We survey all of our customers and found out that many of our customers felt that these two values best describe their feelings about JB Auto CARE.

We fix it right the first time. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(781) 331-6068
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
8:00 AM - 4:00 PM
* Eastern Time (Us & Canada)
291 Bridge St Weymouth, MA 02191
Get Directions
JB Auto C.A.R.E's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,477 Reviews)
Write a Review
Recent Reviews
LH
gravatar
LISA H.
Hull, MA
2014 Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Always great service
I’ve been bro go g my car to JB Auto Care for years and they always do a great job for a fair price. I appreciate that they bring me into the garage to show me what’s wrong with my car and explain the necessary repairs.
Bill B. from JB Auto C.A.R.E responded on 03/27/2025 03:58 AM

We appreciate you taking the time to share your experience with JB Auto C.A.R.E. It is rewarding to know that our commitment to quality and transparency in servicing your vehicle has garnered your trust over the years. Your acknowledgment of our efforts to demonstrate and explain the necessary repairs is particularly valued, as we strive to maintain open communication with our customers. Thank you for your continued support and for being a valued part of our community. 🚗✨

Bill Brusard 
JB Auto Care
Verified Customer
Braintree, MA
2020 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Headlights
The Techs did a great job
Bill B. from JB Auto C.A.R.E responded on 03/24/2025 12:17 PM

We appreciate your positive feedback regarding our technicians' performance. It is always our goal to provide high-quality service and ensure customer satisfaction. Your acknowledgment of their hard work reinforces our commitment to excellence. 🚗✨

Bill Brusard 
JB Auto Care
LK
gravatar
Lorraine K.
Weymouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
10
Excellent service
Brought my car in for regular service, oil change. Work was completed in a timely manner, kept me informed throughout the process. Recommended additional work, but did not push to get items completed now. Would use again in the future.
Verified Customer
Weymouth, MA
2022 Buick Encore GX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Excellent service
Brought my car in for service, work was completed in a timely manner, kept me informed throughout the entire process. Suggested potential work that would be recommended. No pushing to complete work not required. Will use again.
KM
gravatar
Kristen M.
Hingham, MA
2021 Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Everything was great... again!
This was the second time I had my car serviced @ JB and we are extremely satisfied. Open communication, quick turnaround! All in all -- great Customer Service.
KB
gravatar
Karen B.
Weymouth, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2025
0
Be cautious not to get scammed
Although the front desk advisor exceeded in professionalism
I have never been so dissapointed at getting beat. So I brought my car in for a noise which could be this or that but they have to replace the tensioneer for 650. First. So they did. Called with good news it wasn't that or the alternator but its the water pump so won't charge labor since it's apart but it's 800 more. Fool me once shame on you fool me twice not happing
Taking advantage of seniors is absolutely the worst character that you can have.
Now the noise is twice as bad and I will pay to have it done by an honest mechanic at half the cost including labor. To the owner who will respond I know you need to earn a living but really? Doing this because I am over 65 is a disgrace and if someone in your shop ended up with 300$ sunglasses won't be able to see they are prescription. So it was a 1000 dollar lesson learned. EVERYONE BEWARE. So happy I have plenty kids Genx and Genz to express my disappointment to others. Btw although the 650 was above the actual cost I get that and know the dealerships how they base the labor hours and expected the hit but to try to add 800.00 so dishonest. I am writing this to prevent others from getting If I can stop anyone from getting scammed.
KB
gravatar
Karen B.
Weymouth, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2025
0
Be cautious not to get scammed
Although the front desk advisor exceeded in professionalism
I have never been so dissapointed at getting beat. So I brought my car in for a noise which could be this or that but they have to replace the tensioneer for 650. First. So they did. Called with good news it wasn't that or the alternator but its the water pump so won't charge labor since it's apart but it's 800 more. Fool me once shame on you fool me twice not happing
Taking advantage of seniors is absolutely the worst character that you can have.
Now the noise is twice as bad and I will pay to have it done by an honest mechanic at half the cost including labor. To the owner who will respond I know you need to earn a living but really? Doing this because I am over 65 is a disgrace and if someone in your shop ended up with 300$ sunglasses won't be able to see they are prescription. So it was a 1000 dollar lesson learned. EVERYONE BEWARE. So happy I have plenty kids Genx and Genz to express my disappointment to others. Btw although the 650 was above the actual cost I get that and know the dealerships how they base the labor hours and expected the hit but to try to add 800.00 so dishonest. I am writing this to prevent others from getting If I can stop anyone from getting scammed.
DD
gravatar
Donna D.
Weymouth, MA
2015 Ford Escape
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/08/2025
verified customerVerified Customer
0
No communication
Car has been there twice in a week. No communication until my husband called. No loaners. Been there 3 more days. Get a text a 4:30 pm. Talked to 4 people in 2 days having to explain the necessity of a loaner. Put in a alternator. 24 hours later same exact problem. Now say it's a starter another $1600. Noone will tell you the progress. Stay far away. I read all reviews that's why I brought it there. Called 3 different days for a loaner. Nothing.
DP
gravatar
DAVE P.
2015 Audi Q3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
As always= Satisfied
As always, I was satisfied with the great care given to myself and my vehicle.
Bill B. from JB Auto C.A.R.E responded on 03/07/2025 01:37 PM

We appreciate your positive feedback regarding the care you and your vehicle received at JB Auto C.A.R.E. It is gratifying to know that our commitment to quality service has consistently met your expectations. Your satisfaction is our priority, and it motivates us to maintain our high standards. 🚗✨

Bill Brusard 
JB Auto Care
JD
gravatar
JOHN D.
Hull, MA
2013 Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
car repair
Quick turnaround.
Bill B. from JB Auto C.A.R.E responded on 03/06/2025 09:14 AM

We appreciate your positive feedback regarding our quick turnaround. Ensuring efficient service is a priority for us, and it is encouraging to know that it met your expectations. Your support is valuable to our team. 🚗✨

Bill Brusard 
JB Auto Care
PB
gravatar
Paul B.
Weymouth, MA
2023 Dodge 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Amazing
Very friendly and helpful business, 1st timer and was treated like I had been going there for yrs....high recommend
gravatar
Verified Customer
Weymouth, MA
2016 Cadillac ATS Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Repairs
.
Verified Customer
2019 Honda Accord Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Good People
I spoke with Eric (I believe) on the phone and he set me up with an appointment for the next day which was very convenient. Then when I came in Bill greeted me took care of me. I came in for an oil change and during that process Bill pulled me aside to show me a few other small issues I had that they could take care of for me. He showed me exactly why I needed it too, which I appreciated. So I was able to get those things taken care of that same day. Great experience largely thanks to Bill going above and beyond
Bill B. from JB Auto C.A.R.E responded on 03/03/2025 05:40 AM

Thank you for taking the time to share your positive experience with our team. It is gratifying to know that the convenience of scheduling and the attentive service provided by Bill made your visit memorable. We strive to ensure that our customers are informed about their vehicle's condition, and it is encouraging to hear that this was reflected in your visit. Your feedback is valuable to us, and we are committed to maintaining a high standard of service. 🚗✨

Bill Brusard 
JB Auto Care
PB
gravatar
Philipp B.
Quincy, MA
2021 Volvo XC60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Great service and level of detail on the repair
Thank you for great service. Very helpful and professional.
Bill B. from JB Auto C.A.R.E responded on 03/03/2025 05:40 AM

We appreciate your kind words regarding our service. It is our aim to provide helpful and professional assistance to all our customers. Your feedback encourages us to maintain our commitment to excellence. Thank you for choosing JB Auto C.A.R.E! 🚗✨

Bill Brusard 
JB Auto Care
RD
Richard D.
Quincy, MA
2016 Audi Q5
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/27/2025
verified customerVerified Customer
0
Do not treat women respectfully at all
Your technicians your managers or whoever literally bullying my daughter over seven phone calls even after she said no I will never ever go to this place again and will badmouth you from this day into the day. I die how bad it was you were rude unprofessional, and treated a young lady very badly. Don’t think you would’ve done that to me, but that’s my fault for choosing you.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.