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Jeeepart Recyclers

Average Score
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
2.2
(10 Reviews)
-60
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Business Details

About

Jeeepart Recyclers is Australia’s largest (and the largest in the Southern Hemisphere) Chrysler®, Dodge® and Jeep® specialist dismantler and re-marketer with Auto Parts Recyclers Association of Australia 5 star accreditation specialising in used, new, genuine and non-genuine, rebuilt and alternative, parts, panels and accessories for Jeeepart Recyclers is Australia’s largest (and the largest in the Southern Hemisphere) Chrysler®, Dodge® and Jeep® specialist dismantler and re-marketer with Auto Parts Recyclers Association of Australia 5 star accreditation specialising in used, new, genuine and non-genuine, rebuilt and alternative, parts, panels and accessories for Jeep® (most models through to current but especially 1974 on) Wrangler, Laredo, Grand, Cherokee, Comanche, CJ5, CJ6, CJ7, CJ8, J10, Renegade, Compass and Commander, Chrysler® Valiant, 300C, Neon, Voyager and PT Cruiser, Dodge® Viper, Caliber, Nitro and Ram, Chrysler remanufactured and secondhand big block & Hemi® (early & late) engines, new Chrysler 5.7 Hemi, Chevrolet and Ford engines, and Mustang, Thunderbird, Chevy & Pontiac restorable muscle cars. ...more

Categories
Auto Recycler
Contact
(074) 128-9422

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Brisbane
5 Beck Rd. Hervey Bay QLD, -4655
Jeeepart Recyclers' Reviews
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
2.2
(10 Reviews)

TT
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T T.
Prawle, QLD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2024
0
If I Could Give A Negative Score I would
Jeeepart Recyclers are the absolute worst! If I could give Negative 10 Stars I would.

I purchased a Jeep air con compressor from them and the day it was fitted It blew up. It flung pieces of metal all throughout my car ruining the condenser and a number of other parts. So not only am I out of pocket for numerous parts, but I also have to pay for additional fitting costs. Trying to get my money back for the faulty part they sold me was an absolute nightmare.

The older woman who works there is the RUDEST PERSON I have ever come across. I was very pleasant when I approached her, trying to explain my situation (which I had already discussed with a different employee on the phone), but her behaviour was abrasive, condescending, disrespectful and bordering on abusive. If she is the face of the business, then I can only imagine that they aren't doing too well. She was incredibly nasty.

My recommendation is to steer well clear of Jeepart Recyclers (who also sell Dodge parts). I was able to buy a brand new compressor from eBay for quite a bit less than I paid for the second hand one from this mob. My experience has been hugely negative and has cost me over $1,000 to fix the damage caused by the part I purchased from them.

BH
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Brooke H.
Highgate Hill, QLD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2023
0
DONT GO HERE
This story is so fucked I don’t even know where to begin. Before I start, I didn’t deal with the online side of things, only with the mechanics.
January 2022 I took my car to the jeep parts in urangan, Hervey bay to have my ECU fixed as my car wouldn’t start. They said that my car wouldn’t be looked at until mid Feb to end of Feb.
At first I was told that it would take 4-6 weeks, this was because the part was coming from America. 6 weeks later they find that the ecu wasn’t programmed correctly. Then they expressed to me that they would be sending it back to the states. Weeks later I contacted them to find that they hadn’t been in contacted with them, because of time difference. A understandable statement. Then they claimed they ordered a new ECU around end of June, then weeeks later they said it was stuck on boarder in waiting to clear customs, then weeks later they said it had been lost. I’m sure at least one of these was an excuse to save their ass.
So now we are around October and they are telling me they NOW KNOW A GUY ON THE GOLD COAST. It took them 10 months to come up with this idea, now here’s the kicker
ZANE THE MECHANIC, AND ONE OF THE 2 OWNERS was going to drive my car to Brisbane to me as a favour more or less he thinks it was a favour, but then it wasn’t programmed correctly, which has happened once already at this point. ZANE DECIDED HE MENTAL HEALTH WAS IN BAD SHAPE SO HE NEEDS A 3 WEEK HOLIDAY. Like it’s laughable, this guy talking about mental health when he couldn’t care less about his customers mental health, like get a grip. Still at this point in October 10 months later I haven’t yelled or swore, then November I snapped, understandably. Because they started getting annoyed with me like wtf ? anyway, 1 year later to cut this story short because I could probably write down another 5 paragraphs my paint job on the bonnet is fucked, the flares had been eaten through or melted who fucking knows, my subs aren’t working, I’m out of pocket 1 year of rego because I was told a month or two months so I kept paying my rego under that assumption. Also I asked in June to have my handbreak done, IT WASNT. SHOCKER.
To tie things up I asked for replacement paint job and flares, he thinks it’s okay to fix 1 thing and not the other, also only 2 flares, this is the most helpful they have been all year by giving me two flares, which they probably think they were doing me a favour. But imagine that logic, fix one thing and not the other. Anyway, I have recorded phone calls messages and emails, phone logs, if anyone is slightly worried about coming here, email me on brookejmhare@gmail.com and I will send over evidence and proof of the last year. I’ve got photos from 1 week before the car got to them and after photos.
To top it off, I still have RECIEVED AN APOLOGY. Which goes a long way, it probably would’ve prevented me from being spiteful. But at this point I plan on warning everyone on every jeep page not to get parts from them or work from them, every post I see asking for a good site, I’ll slam this company.
I will make sure there star rating drops.
I’ll make sure work health and safety visits them every year, I will make sure that the money they owe me will be lost either through bad reviews or warning as many people as I can.
I’ll make sure they know who ZANE IS, and how bad of a person he is, if I had it my way I’d tell lies to people in Hervey bay ruining his rep. We will see. Anyway hope you all don’t make the same mistake.
Lawrie B. from Jeeepart Recyclers responded on 02/22/2023 10:28 PM

Just want to clarify a few points that have been made here. We did order an ECU from the USA for Brookes car and to cut a long story short after several months we received the part. After it was fitted the car had the same issues after the battery was disconnected. Obviously this was not a satisfactory outcome but we did not get any favourable replies from them to sort this issue out.
In the meantime we eventually found about someone on the gold coast that could re-program these so sent the part down to get this done. This is a relatively new process/ technology not widely available. They re-programed it but when put back in the car it was the same result , it would not work properly after the battery was disconnected. On consultation with them and the program people it was decided we needed to send the car down to them, so it could be done in car. Unfortuneately this was not an option as our car trailer had recently been stolen. We then had to wait till they could make a special trip to here to do the job, approx a 5 hour trip. After re-programming we thought the problem was corrected but a couple of days later the car was having a starting issue again.
Whilst we had the car we also replaced the brakes (new cailper pistons & seals, rotors, discs at a cost of $534) on the car with no charge to Brooke as we found an issue with them whilst testing the car. This repair was delayed due to the fact we could not remove the wheels as the lock nut for them was not in the car. Brookes brother was supposed to drop off the nut but ended up coming to get a sample of the nut and we then had to wait till he came back with the appropriate tool. Meantime we had purchased another trailer so were able to transport it to the Gold Coast.
The comments about Zane having time off for mental issues are totally untrue. His wife was involved in a life threatenly incident and had nearly died as a result of this and had been rushed to hospital for surgery so he was having days off for this which I think is quite understandable in the circumstances.
The condtion of the guard flares and paint is normal wear and tear on these cars, we see it all the time with this model from being exposed to Qld weather. We did supply guard flares for her to replace. As for the subs not working, that had nothing to do with the job we performed as nothing was touched in the back fo the car.
We kept in contact as much as we could and we were constantly apologising for the delays which however were out of our control in most instances.
We take threats to our staff and business seriously and as such will seek legal advice if we deem this necessary.


PW
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phillip w.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2022
4
part was faulty after waiting a week to turn up
have brought many parts front these guys but its clear now lee is being let down and parts arnt checked before sending now have to wait for them to get it back and get a defund .

PF
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Peter F.
Capalaba, QLD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2022
10
Jeep WH Grand Cherokee
Contacted Jeep parts by email, and requested part, they came back with a Quote and I followed up with VIN no to confirm part was what I wanted, payed that day arrived 2 days later.
Excellent service and delivery.
Fitted the part and working as new.
Great service
Cheers Pete

JM
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John M.
Lafayette, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2021
0
Wh jeep
I was supplied a control arm lower unfortunately the wrong side , contacted Jeep part and advised they would investigate and call back
.they didn't. Rang again and was told a new part would be sent Hervey Bay to Bundaberg)contacted them the next afternoon as no part arrived ,told it was picked up after12pm. Sent via tnt ..now 5 days later my part is in Brisbane...maybe tomorrow?.
Abysmal service no apology...never again

KG
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Kerren G.
Dallas, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2021
Not impressed
I went to Jeep parts after I acquired a Chrysler 300 was originally owned by this company’s wife a couple of owners back) I asked the man on the front desk could I please book the car in as it had a lot of banging going on and I wanted to be sure it was safe. He said they would call me back with an appointment time......... that was over a month ago... lucky the car is safe.... when I rang today to see why they didn’t call me back the fellow said they are not taking on any mechanical work and just obviously didn’t think it was important enough to let waiting customers know, no apology, nothing.... very unimpressed.
Not Recommended

CW
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Craig W.
Kansas City, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2021
Used parts sent to us
we contacted jeep parts to supply a part for our engine and asked for a new part, when it arrived it was wrapped in glad wrap and had scratches on it, i called them and they advised it was a new part even though there were spanner marks on it .
I asked why it was wrapped in glad wrap and advised some parts are sent like this and some come in a sealed bag or box ?
These guys are dodgy spend the extra money and get the correct part from your mechanic
Not Recommended

DF
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Dom F.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2020
Aweful company - unreliable products and inability to communicate
This company supplied a replacement engine for my jeep. It lasted no more than 1800km on being installed by an RACQ approved garage.
Zane in particular has been impossible to communicate with and took months to respond not only to myself as the end customer but to the garage that did the installation works.
Have now started legal procedures to recoup cost of the engine.
Think very carefully before you use this company would absolutely NOT recommend these guys to anyone - in reality would give them 0/5 stars but system wont let me
Not Recommended

MW
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Melinda W.
Otín, Vysocina Region
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2015
Just Sensational
Seriously the most easiest company I have dealt with, they know their stuff and just make it so so easy !! Fast reliable delivery.. Have called them twice they still had my details and honestly just brilliant guys.
Recommended

AC
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Alexander C.
Aseer Province
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2015
Amazing Service and Great Parts
Absolutely above and beyond service from a very knowledgeable bunch. Spoke with Shaun from beginning to end and he was an absolute legend. Would highly recommend!!!
Recommended

T
Tim
AU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2014
verified customerVerified Customer
Tim said when it comes to his satisfaction with the sales representative, one of them is good while another one isn't. When it comes to his satisfaction with the delivery, it's hard to get parts in his area.
Recommended

D
Donna
AU
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2014
verified customerVerified Customer
Donna said there were a couple of issues that they weren't very helpful in resolving them. When it comes to her satisfaction with the sales representative, one of them is helpful while another one wasn't. Even though she gave the correct shipping address, it went to the billing address instead.
Recommended

N
Norman
AU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2014
verified customerVerified Customer
Norman is completely satisfied with Jeeepart Recyclers.
Recommended

M
Michael
AU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2014
verified customerVerified Customer
Michael said they were very helpful. His salesperson was brilliant. They always get their parts overnight.
Recommended

PK
Paul K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2012
verified customerVerified Customer
Paul chose to not name another used parts vendor. When it comes to him rating the value of the parts for the money spent, the prices are not always the best. However, it does get compensated by the service received. Regarding the price competitiveness even though the prices are at a high end, he'll shop around first. Then, he'll call to see if this vendor to see if they will match it.
Recommended

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