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SureCritic / Jeff's Body Shop, Inc.
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Jeff's Body Shop, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(21 Reviews)
90
Write a Review

Score Details

5 stars
87%
4 stars
10%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

Categories
Contact
(410) 268-6765
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM 8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM 8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM 8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM 8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM 8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1980 Moreland Pkwy Annapolis, MD 21401-3128
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Jeff's Body Shop, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(21 Reviews)
Write a Review
Recent Reviews
LR
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Lisa R.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2024
verified customerVerified Customer
10
Great work!
Great experience all around after an experience we didn’t want to have happened! Great work
RM
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Richard M.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2024
verified customerVerified Customer
9
Blank
See details
DS
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Daniel S.
SUBA Outback Onyx Edition XT w/Continuously Variable Tr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
My Subie is like brand new!
They returned my Subie looking like I just drove it off the showroom floor! Theresa at Jeff’s Body Shop kept me informed and updated throughout the process. Hats off to everyone at Jeff’s body shop!
PM
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Peter M.
SUBA Forester X Premium Automatic w/All-Weather Pkg PZE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2023
verified customerVerified Customer
7
Good
You guys left the rear hatch latch loose.
ted c., manager from Jeff's Body Shop, Inc. responded on 12/13/2023 08:53 AM

Good morning 
I am the manager here at Jeffs  bodyshop ,i am concerned about the rear hatch loose.?  we   only  did work on the right side  nothing on the rear hatch,we will be glad to look at it for you   please  call  text or   email us to let us know when you can stop  by for this    also at that time we can look into the part in the car  thanks  again  fir  choosing  Jeffs  bodyshop   we  appreciate the business       (manager  Ted Cavey  cell#443-871-5562

kindly and respectfully

Ted Cavey manager

JD
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Jack D.
SUBA Forester Limited w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2023
verified customerVerified Customer
10
Please see answers to previous questions.
S/A above
ted c., manager from Jeff's Body Shop, Inc. responded on 10/16/2023 02:23 PM

thanks so much for your business and thank you for taking the time to do the survey   

kindly and respectfully

Ted Cavey manager

JC
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June C.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2023
verified customerVerified Customer
8
Minor repair job
The staff was very responsive. I would have been very happy except for the length of time it took for a minor repair job. Drop off and pick-up exceeded my expectations.
ted c., manager from Jeff's Body Shop, Inc. responded on 08/25/2023 02:32 PM

GOOD AFTERNOON JUNE
I want to thanks you for taking the time to give us the feedback,i am glad that over all your are satisfied with the repairs and service.after reading your survey i am thinking that the customer service rep here maybe did not expalne everything in detail.The car came in with the insurance company estimate of $1900.00,they wrote a terrible estimate useing  aftermarket non subaru parts.We dont use non subaru parts for safety reasons and also there wa some hidden damage to your car and then subaru requires special saftey inspections to insure that your car is safe again after the accident,wuth the change in the part the hidden damage and the cost of sending your car to the dealer the total repair bill was over  $5000.00, in all essence based on the cost of repair we got the car done one week sooned then expected,anyhow  we really appreciate your business and hold this helps you understand things better   if ther are any questions please  let me know   have a nice  weekend TED CAVEY  MANAGER

kindly and respectfully

Ted Cavey manager

JW
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Jeffrey W.
SUBA Outback Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2023
verified customerVerified Customer
9
A well-run business.
My impression is that the business has been in operation for a long time, they have people who have been working there a long time, the front office is well-organized, and they don't cut corners with the repair work. My car looks great.
ted c., manager from Jeff's Body Shop, Inc. responded on 07/25/2023 01:09 PM

thank you so much for taking the time to give us the feed back,yes unfortnutaly we cant do all the  repairs until the insurance co writes a complete estimate,then of course required calibrations and inspections take extra time  as well     thanks againg  for the  business   if there are any questions  please  let us know  TED  CAVEY,MANAGER 

kindly and respectfully

Ted Cavey manager

EF
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Elizabeth F.
SUBA Forester Sport w/Continuously Variable Transmissio
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2023
verified customerVerified Customer
6
Subaru repair
Overnight good experience as work was done and looks great. Some hiccups as explained in comments
ER
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Edwin R.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2023
verified customerVerified Customer
10
Good service
Good service, excellent workmanship.
ted c., manager from Jeff's Body Shop, Inc. responded on 05/23/2023 05:57 AM

thank you for taking the time to do the survey have a nice  summer 

kindly and respectfully

Ted Cavey manager

RG
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Robert G.
SUBA Forester Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2023
verified customerVerified Customer
10
Jeff's was excellent in all regards - very pleased.
First time customer from Pennsylvania (accident was in Severna Park, MD - were concerned about distance but Jeff's kept us in the loop throughout. A really good experience. Highly recommended.

Bob G.
ted c., manager from Jeff's Body Shop, Inc. responded on 05/23/2023 06:00 AM

thank you so much for taking the time to  do the  survey   we appreciate people like yourself  have a  nice  summer 

kindly and respectfully

Ted Cavey manager

AG
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Andrew G.
SUBA XV Crosstrek Limited w/Continuously Variable Trans
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2023
verified customerVerified Customer
10
Easy and Painless
I've been a customer once or twice over the past 10 years and the quality of workmanship and customer service is excellent.
DM
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David M.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2023
verified customerVerified Customer
10
I was impressed, as always, with the quality of their work
This is a first class operation. The level of detail going into the assessment of damage and evaluating the result of the repair is impressive. I was kept informed of the state of the repair and the car was ready on time. I hope I don't need their services anytime soon, but I'm glad to know they'll be there if I need them.
IC
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Ian C.
SUBA Crosstrek Hybrid w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2023
verified customerVerified Customer
10
Professional, quality shop
I've needed major bodywork twice now and Jeff's has done an excellent job both times. Professional all the way around & the quality of work is great.
PB
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Paul B.
SUBA Legacy Premium PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2022
verified customerVerified Customer
10
Excellent Work
I was very pleased with their work. You could not tell it had been damaged. The car was returned promptly. I would recommend them to anyone for their work.
WU
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William U.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2022
verified customerVerified Customer
10
Always top quality work
These folks are top notch. The dealer recommended them when my old 1999 Forrester needed work and have taken all my cars there since. They use quality parts and do excellent work and are great to deal with.
Displaying Review 1 - 15 of 21 in total
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