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Jenkins Hyundai Of Jacksonville

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 Reviews)
68
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Score Details

5 stars
77%
4 stars
10%
3 stars
6%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
181
Total ReScores™
4.9
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

The new Jenkins Hyundai Of Jacksonville will offer you the highest quality service and maintenance for your vehicle. The new Jenkins Hyundai Of Jacksonville will offer you the highest quality service and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(904) 420-3100
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
11107 Atlantic Boulevard Jacksonville, FL 32225
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 Reviews)
Write a Review
Recent Reviews
AC
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Austin C.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2023
0
Category: Service
Typical stealership
Don’t waste your time or money going here. For some reason they still think it’s okay to advertise vehicles online for MSRP and then inform you that there’s actually a 10k “market adjustment” when you actually go in. That was common practice for most dealerships during the pandemic, but last I check COVID is over now and if wasn’t already shady before it definitely is now. Do yourself a favor call around and find another dealership that isn’t charging that fee, trust me there’s at least one that I know of. When you’re driving around town look at the dealer stickers on the back of the Hyundais, you’ll notice there isn’t too many Jenkins and a lot of another one that starts with a K and ends with a Y.
AC
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Austin C.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2023
0
Category: Service
Typical stealership
Don’t waste your time or money going here. For some reason they still think it’s okay to advertise vehicles online for MSRP and then inform you that there’s actually a 10k “market adjustment” when you actually go in. That was common practice for most dealerships during the pandemic, but last I check COVID is over now and if wasn’t already shady before it definitely is now. Do yourself a favor call around and find another dealership that isn’t charging that fee, trust me there’s at least one that I know of. When you’re driving around town look at the dealer stickers on the back of the Hyundais, you’ll notice there isn’t too many Jenkins and a lot of another one that starts with a K and ends with a Y.
GD
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Garey D.
Fernandina Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2022
10
Category: Service
Great car!
The Kona is a great car. All sales personnel were outstanding, especially Bill Morrissey.
MT
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Mehmet T.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2022
0
Category: Service
because they only make promises and don't keep their promises
because they only make promises and don't keep their promises
MT
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Mehmet T.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2022
0
Category: Service
Pooooor
Poooooooooor
GB
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Gwendolyn B.
Green Cove Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2022
10
Category: Service
Purchase of a New SUV
I was very pleased with this dealership and the salesman David Mitchell that assisted me in a very professional manner with the purchase of my brand new Pallaside Calligraphy. He was awesome!
SA
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Sandro A.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2022
0
Category: Service
Bad alignment - to drive my car is a hazard
On 06/11/20222 I had another alignment done to fix a previous one made in April. I had to turn my steering wheel to the right to drive straight.
I contacted Mr. Knight and told to drop the car off, so the problem could be fixed.
I contacted him today 06/15/2022, and I said thanks for for the help and also asked him if the mechanic drove the car after the alignment. The steering wheel is leveled but the car is going still to the right while driving straight. The car is acting strange while using the drive assistant, so I turned it off. For my surprise the car still has the same problem.
The issue needs to be addressed as soon as possible because driving the car is a hazard now. I don’t feel safe driving it.
I am very very disappointed with Hyundai Jenkins.

Called him 3 times and left VM.
no answer or any kind of contact

The email was sent first thing today and his answer was :

Hi Sandro
I am sure that our technician did drive your car. However, I am happy to have him it again. If adjustments need to be made, of course we will adjust to make sure that you are happy.
When can we expect you to come by?
Regards

Tony Knight
Service Manager
Jenkins Hyundai of Jacksonville
904-420-3100 Ext. 3131
SA
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Sandro A.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2022
0
Category: Service
Bad alignment service - the car is a hazard to drive
On 06/11/20222 I had another alignment done to fix a previous one made in April. I had to turn my steering wheel to the right to drive straight.
So. Mr. Knight told to drop the car off, so the problem could be fixed.
I contacted him today 06/15/2022, and I said thanks for for the help and also asked him if the mechanic drove the car after the alignment. The steering wheel is leveled now but the car still going to the right while driving straight. The car is acting strange while using the drive assistant, so I turned it of and for my surprise the car still has the same problem.
The issue needs to be addressed as soon as possible because driving the car is a hazard now. I don’t feel safe driving it.
I am very very disappointed with Hyundai Jenkins.

The email was sent first thing today and his answer was :

Hi Sandro
I am sure that our technician did drive your car. However, I am happy to have him it again. If adjustments need to be made, of course we will adjust to make sure that you are happy.
When can we expect you to come by?
Regards

Tony Knight
Service Manager
Jenkins Hyundai of Jacksonville

Called him 3 times and left VM.

no answer or any kind of contact
904-420-3100 Ext. 3131
ER
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Emily R.
Jacksonville, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
.
.
PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/29/2022 02:17 PM

Thank you for the great review!

BW
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Betty W.
Jacksonville, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
10
Category: Service
Good clean environment
Friendly staff very helpful and accommodating
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Repair
7
Category: Service
My visit was long than expected, but the staff was very friendly and the dealer ship is clean and affordable
Very friendly
PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/24/2022 05:34 AM

Thank you for the feedback

WR
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Walter R.
Fernandina Beach, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Everything is very good and excellent ????
PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/22/2022 05:42 AM

Thank you for the great review!

Verified Customer
Jacksonville, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine service
Service department personnel were friendly, professional and efficient.
PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/22/2022 05:43 AM

Thank you for the great review!

CC
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Caressa C.
Jacksonville, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Thank you shawn
Shawn did great in the service center very great customer service and fast
PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/16/2022 11:31 AM

Thank you for the great review!

Verified Customer
Jacksonville, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
Timely service.
PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/16/2022 11:31 AM

Thank you for the great review!

Verified Customer
Jacksonville, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Warranty misrepresentation
THE SERVICE DEPARTMENT IS TOTALLY FINE, I HAVE NO ISSUE WITH THEM. However, the warranty when I purchased the car was not explained well enough. So the only qualm I have is that I wasn’t expecting to have a $100+ charge, I was expecting the service to be covered.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2022
Service Type: Maintenance
8
Category: Service
Maintenance Warranty is Misleading
When I purchased the car, I thought that the warranty I was getting with the car was: for 5 years, they covered oil changes and tire rotation and balances. What the warranty actually was: once a year for 5 years, we’ll cover the oil changes and rotation and balances. So I feel slighted because of that, but other than that issue, I love the employees here and the car is amazing.
PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/16/2022 11:32 AM

Thank you for the feedback

PHILLIP W B. from Jenkins Hyundai Of Jacksonville responded on 03/21/2022 06:40 AM

didn't realize the survey was based on Jonathan, and he was very pleased with the way he was treated just a little upset of the terms of Hyundai's service plan

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