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Jensen Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(481 Reviews)
92
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Here at Jensen Automotive we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Whitestown offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Our professional
Here at Jensen Automotive we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Whitestown offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Whitestown, we are totally confident that Jensen Automotive is the best option in town!
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(317) 441-4132

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* No Time Zone Provided
5925 Whitestown Pkwy Whitestown, IN 46075
Jensen Automotive 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(481 Reviews)

BR
Bo R.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
Category: Service
Bo said the business has always been good to him. He added they are very pleasant to do business with, the work is very good, and he is always satisfied.
Recommended
Alan J., Owner from Jensen Automotive responded on 02/08/2025 09:34 AM

We sincerely appreciate your kind words and are delighted to hear that your experiences with us have consistently met your expectations. It is always our aim to provide quality service and a pleasant atmosphere for our customers. Knowing that we have been able to achieve that for you is both gratifying and motivating. Here’s to maintaining that excellent relationship—after all, great cars deserve great care!


LP
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Lynn P.
Zionsville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Honest
Always reliable and honest. You can trust their advice and service. For the last seven years they have maintained my ‘04 Tahoe. Absolutely the best service around for any vehicle.
Alan J., Owner from Jensen Automotive responded on 01/30/2025 09:33 AM

We genuinely appreciate your loyalty over the past seven years. It's wonderful to hear that you find our service reliable and honest—much like a trusty old friend who's always ready to lend a helping hand. We take immense pride in maintaining your ‘04 Tahoe, and we are delighted that you consider us the best service around. If your Tahoe has any secrets, it certainly knows how to keep them well!


JL
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Julie L.
Zionsville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Honest, reliable, quality work - every time
I appreciate how Jensen's is thorough in their inspections yet honest and fair in disclosing what truly needing addressing. Their prices are fair yet competitive, especially for the quality work that they deliver. I feel very comfortable going to them because I know they won't try to offer me more than I really need.
Alan J., Owner from Jensen Automotive responded on 01/24/2025 09:33 AM

We appreciate your thoughtful review and are pleased to know that our thorough inspections and honest approach resonate with you. It seems we may have struck a balance between providing necessary service and being the friendly neighbor you can rely on. At Jensen Automotive, we take pride in ensuring that our customers feel comfortable and informed, without the pressure of upselling. Your trust in our work is invaluable, and we remain committed to delivering quality service that meets your needs. Thank you for sharing your experience with us.


JJ
Jordan J.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Jordan said they were very quick, responsive and fair. He says they explained everything and it was easy.
Recommended
Alan J., Owner from Jensen Automotive responded on 01/21/2025 09:32 AM

We appreciate your feedback and are delighted to hear that your experience with us was both quick and straightforward. Our team strives to break down the technical jargon so it's easier to understand, much like a mechanic delivering a punchline—timing is key! If you have any future automotive needs, rest assured we are here to provide that same level of attentive service.


RS
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Robert S.
Whitestown, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Jensen Automotive
Alan always does a great job!
Alan J., Owner from Jensen Automotive responded on 01/16/2025 09:33 AM

We genuinely appreciate your recognition of Alan's consistent excellence. It is always rewarding to know that our team members are meeting your expectations. Rest assured, we will continue to uphold our standards so that your experiences remain as great as Alan's talents. Your support means a lot to us, and we are here to keep that level of service rolling!


JF
Jose F.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
Category: Service
Jose said they did a great job explaining. Reasonable price.
Recommended
Alan J., Owner from Jensen Automotive responded on 01/16/2025 09:33 AM

We appreciate your feedback and are delighted to hear that our team was able to explain everything clearly. It's always our goal to provide both a thorough understanding and reasonable pricing for our services. After all, who says you can’t be informed and save a dime at the same time? We look forward to assisting you again in the future.


BW
Brandi W.
Indiana
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2025
verified customerVerified Customer
Category: Service
Brandi said they did great job communicating. She said they fixed her vehicle quickly and well. She stated they were expensive, they did a great job and were very helpful.
Recommended
Alan J., Owner from Jensen Automotive responded on 01/16/2025 09:33 AM

We sincerely appreciate your feedback regarding the service you received. It is wonderful to hear that our team excelled in communication and that your vehicle was repaired quickly and effectively. While we strive to provide top-notch service, we understand that value is an important consideration. We are always here to help, and your insights guide us in ensuring that we provide both quality and affordability. If you have any further concerns or suggestions, do not hesitate to reach out. Your satisfaction is our priority, even if you have to cough up the occasional extra dollar or two.


AD
Abraham D.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
Category: Service
Abraham said they were really good.
Recommended
Alan J., Owner from Jensen Automotive responded on 01/03/2025 09:32 AM

We are delighted to hear that you had a positive experience with us. Your praise serves as a motivating fuel for our team to continue delivering great service. If there's anything specific that stood out during your visit, we would love to hear about it. After all, we aim to keep the wheels turning smoothly for all our customers.


SM
Scott M.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
Category: Service
Scott said he appreciates their overall dedication and attention to detail. They do a fine job.
Recommended
Alan J., Owner from Jensen Automotive responded on 01/01/2025 09:32 AM

We greatly appreciate your recognition of our dedication and attention to detail. It is rewarding to know that our efforts do not go unnoticed. Rest assured, we will continue to aim for excellence, ensuring every job we undertake remains at a fine standard. Here’s to keeping your vehicle in tip-top shape, and may we always have the right tools and attention to make that happen!


ND
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Nick D.
Zionsville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Regular Maintenance
Since moving back to Indiana from Phoenix, I have taken our Town and Country van to Jensen’s for regular check ups. I have found them to be professional, friendly and honest. I am very pleased with Jensen and shall continue to do business with them.
Alan J., Owner from Jensen Automotive responded on 12/19/2024 09:33 AM

We are delighted to hear about your positive experiences with us since your return to Indiana! Your recognition of our professionalism, friendliness, and honesty is greatly appreciated. It seems we have found a perfect match in your Town and Country van, and we look forward to maintaining that friendly partnership. Thank you for choosing Jensen Automotive—whether for routine check-ups or any automotive adventures ahead, we are here to assist you.


JR
Jim R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
Great Work
They have worked on all my cars with great workmanship.
Alan J., Owner from Jensen Automotive responded on 12/17/2024 09:34 AM

We appreciate your kind remarks regarding our workmanship. It is truly rewarding to hear that we have met your expectations across multiple vehicles. Keeping your cars in top shape is our priority, and we are dedicated to ensuring they run smoothly—after all, we wouldn’t want them trying to start a rebellion! Your continued trust means a lot to us, and we look forward to maintaining that high standard for your future automotive needs.


DH
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David H.
Whitestown, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Various truck repairs
My GMC diesel truck had a backlog of items to be addressed - brakes, oil, fuel filter, glow plug, tires. These folks, so efficient and honest, evaluated everything and found the glow plug just needed tightening, the brakes were fine so didn't suggest addressing, changed the oil/fuel filter, rotated tires. Other shops would have absolutely taken advantage and replaced the brakes and charged for a new glow plug, but not Jensen. That's not who they are. Good people, take all my vehicles there and I trust them.
Alan J., Owner from Jensen Automotive responded on 12/07/2024 09:32 AM

We are pleased to hear about your positive experience with us. It's always refreshing to know that our commitment to honesty and efficiency stands out in the automotive world, where some often interpret "transparency" as a different type of windshield transparency. Your trust means everything to us, and we're honored to be your go-to for all your vehicle's needs. We're glad we could help address your truck's issues without unnecessary complications. Should you ever need assistance in the future, rest assured we’ll be here, engine purring and ready to serve.


SB
Steven B.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
Category: Service
Steven said the business's service is good, personable and quick. He said the quality of work is top-notch.
Recommended
Alan J., Owner from Jensen Automotive responded on 12/10/2024 09:32 AM

We are delighted to hear that you found our service to be both personable and efficient. It's always our goal to provide high-quality work that meets the needs of our customers. If our services had a slogan, it might well be "fast and friendly, with a side of excellence." Your feedback is invaluable to us, and we appreciate your support.


JC
Julie C.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
Category: Service
Julie said the communication was good and the service was good.
Recommended
Alan J., Owner from Jensen Automotive responded on 12/06/2024 09:33 AM

We appreciate your feedback regarding the quality of our communication and service. It is our goal to ensure that every customer feels informed and satisfied. If our service were a movie, we aim for it to be a blockbuster! Your support motivates us to keep raising the bar.


RK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
VW cylinder misfires fixed!
My VW Jetta GLI was having misfires when cold. Alan properly diagnosed the issue which was removing the carbon build-up on the valves. It runs great now! I really like this shop. They are professional, trustworthy and reasonably priced.
Alan J., Owner from Jensen Automotive responded on 11/28/2024 09:32 AM

We are pleased to hear that your VW Jetta GLI is running smoothly again after addressing the carbon build-up. It sounds like Alan truly worked his magic, turning potential engine grumbles into a harmonious performance. Your commendation of our professionalism and pricing is genuinely appreciated. We strive to keep our customers happy and their vehicles even happier. Here’s to many more miles of enjoyable driving ahead!

Service Coupons and Posts
We're on a mission to decode car mysteries, one vehicle at a time! 🔍🚗 Thanks for trusting us with your automotive enigma. Glad we could help get you back on the road! #AutoExperts #JensenAutomotive 🛠️✨
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We’re thrilled to hear that we were able to take the stress out of your oil warning light scare! ?? Quick fixes and peace of mind are our specialty. Remember, we're just a pit stop away for all your auto needs! ? #JensenAutomotive #CarCareExperts
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Thank you for your kind words! We're thrilled to be your go-to for all things automotive—like a trusty spare tire, always there when you need us! ?❤️ We appreciate your loyalty! #JensenAutomotive #TiresAndTearsOfJoy
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Thanks for the awesome review! ?✨ Our team loves making sure your ride runs smoothly—because who needs a car drama, right? ? We're here to keep things friendly and honest! #JensenAutomotive #CustomerAppreciation
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Dave, we're thrilled we could help you out! ?? Temporary fix turned road trip hero! We'll be looking forward to those donuts! ?? #CustomerAppreciation #AutoHeroes
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Hey there, Tim! ? Thanks for choosing Jensen Automotive for your safety inspection. Drive with confidence, and remember, we've got your back! ?️ #SafeAndSound #JensenAutomotive
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? Thank you for your 5-star review! We're thrilled to hear that you appreciated our quality work, affordable prices, and quick service. ?? We're grateful for your support! #CustomerSatisfaction #QualityWork #AffordablePrices #TimelyService
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