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John Nolan Auto Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(341 Reviews)
77
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
77
Net Promoter Score ®

Business Details

Contact
(859) 261-8833

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
15 East 4th Street Newport, KY 41071
John Nolan Auto Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(341 Reviews)

BH
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BEV H.
Newport, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Personal Attention
Appreciate the personal attention for my 2008 Jeep Liberty.
Robert N. from John Nolan Auto Service responded on 02/19/2025 09:38 AM

We genuinely appreciate your feedback and are glad to hear you felt the personal touch with your 2008 Jeep Liberty. It's always a pleasure to give our customers the attention they deserve—after all, every car has its own personality, and we love getting to know them! If there’s anything else we can help with, just let us know. Happy driving!


JB
JEFF B.
Fort Thomas, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Oil change
Great job Honest shop
Robert N. from John Nolan Auto Service responded on 02/16/2025 09:37 AM

We appreciate your positive feedback! It’s fantastic to hear that you found our shop honest and that you were pleased with our work. We always aim to keep things transparent; after all, nobody likes surprises under the hood—unless it’s a great repair job! Your support means a lot to us.


VO
VALARIE O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
ALWAYS HONEST
I’ve been going to John Nolan for auto maintenance for the last eight years. They are able to work on everything from my Chevy Cruze to my BMW X4. Their estimates are always fair and I’ve never been disappointed in their timeframe of work or been surprised by sticker shock after I’ve been quoted a price. All the mechanics there are professional and and when you walk in, you’re greeted like a friend I would highly recommend John Nolan Ford for any auto need.
Robert N. from John Nolan Auto Service responded on 02/15/2025 09:39 AM

It’s fantastic to hear that you’ve been with us for eight years, Valarie! We appreciate your loyalty and are glad to know that our team can manage everything from Chevy Cruzes to BMW X4s without breaking a sweat—or your wallet. It's always our mission to treat our customers like friends, and it seems like we’re hitting the mark. Here's to keeping your rides in top shape without surprise plot twists!


BG
Betty G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Road trip maintenance and repair.
Traveling through Kentucky and stopped to make sure my car would make it to my final destination .
The mechanic found oil leak and few others items which they repaired so I could safely return home.
Robert N. from John Nolan Auto Service responded on 02/10/2025 09:37 AM

We’re so glad you made a pit stop with us during your Kentucky adventures! It’s always better to catch those sneaky oil leaks before they throw a wrench in your plans. It sounds like our team helped ensure a smooth ride back home. Safe travels, and may the road ahead always be clear!


JC
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John C.
Newport, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
10
I have a vehicle with a lot of miles and several issues.
Chris the service manager explained everything very clearly and luckily they were able to repair everything including the straps that hold the Fuel Tank up.
Thanks Chris and the Mechanic that corrected the problem.
Robert N. from John Nolan Auto Service responded on 02/07/2025 09:38 AM

We appreciate you taking the time to share your experience with us! It's great to hear that Chris and the team were able to clarify everything and get your fuel tank secured like a well-tied bow on a gift. We believe in keeping our customers informed and their vehicles in tip-top shape. Drive safe out there!


DM
Daniel M.
Independence, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
Category: Service
Daniel said they got his vehicle fixed quickly.
Recommended
Robert N. from John Nolan Auto Service responded on 02/05/2025 09:38 AM

We're glad to hear that your vehicle was up and running in no time! Quick fixes are our specialty, and it sounds like we hit the nail on the head for you. If your vehicle ever needs a pit stop again, you know where to find us!


Verified Customer
Covington, KY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2025
verified customerVerified Customer
6
Hit or Miss Service
Mechanic at the front desk is usually a man who’s reasonable, clear, and explains things clearly. Occasionally there’s a guy who constantly has a chip on his shoulder and treats you like an imbecile, roles his eyes and acts like you are not the reason he gets paid.

I have had pretty quick service in general. Another time, I showed up on a Saturday morning and no one was there. No sign on the door. Called the day before even to confirm hours. Don’t know what happened there.
Robert N. from John Nolan Auto Service responded on 01/25/2025 09:37 AM

We appreciate your feedback on your recent visit. It seems we have a mix of mechanics: one who’s all about clarity, and another who might have misplaced his morning coffee. We’ll make sure to remind our team that every customer is the reason they get to wear those fabulous coveralls. As for the Saturday surprise, that’s definitely not the kind of mystery we aim for. Rest assured, we'll investigate what happened there so it doesn’t happen again. The last thing we want is for our customers to feel like they're playing a game of hide-and-seek. Thanks for sharing your experience!


MP
MIKE P.
BMW 128i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Great service
Got me in without an appointment, diagnosed my problem, called me with the solution and a quote. Had my car fixed by 4pm the same day.
The biggest shout out is this was a BMW and I checked with several non BMW dealerships and they would not touch it. John Nolan had no issues and got my wife’s car fixed quickly
Robert N. from John Nolan Auto Service responded on 01/17/2025 09:37 AM

We appreciate you taking a moment to share your experience! It sounds like we hit the automotive jackpot with your BMW. We're glad we could swoop in and save the day while others were busy dodging the challenge. Our team loves a good puzzle, and we're always ready to tackle whatever comes our way. We hope your wife enjoys a smooth ride, free from pesky car troubles for a while!


CM
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COLIN M.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Quick Service, Good Communication
My truck started stalling, and I gave John Nolan a call because they were nearby. They were able to see me, diagnose the issue, and even had the throttle assembly part in stock. They were thorough with their explanation and reasonable with their price, especially given the speed. I feel very fortunate they were nearby.
Robert N. from John Nolan Auto Service responded on 01/13/2025 09:35 AM

We appreciate you sharing your experience! It sounds like you had a bit of a truck drama—you know, the kind that gets your heart racing but also leaves you with a great story. We're glad we could hop in and save the day with a quick diagnosis and a stocked part. Nothing like a little automotive magic, right? Our goal is to keep things running smoothly without causing any ruckus in the wallet department. If your truck ever decides to go on another unexpected adventure, you know where to find us!


DS
DAVID S.
Newport, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
This is a great go to place.
Never been disappointed,great friendly place,honest people.
Robert N. from John Nolan Auto Service responded on 01/10/2025 09:36 AM

It's fantastic to hear that you've had such a consistent and positive experience with us! We strive to create a friendly atmosphere and ensure our honesty shines through in every service. It seems like we might just be a match made in automotive heaven. We appreciate you taking the time to share your thoughts!


BW
BRYANT W.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Excellent mechanics, fair prices...
John Nolan is full of people that know cars and are willing to do real car care, not just read what's in the manual book. The dealer threw up their arms and said come back when you get another error message, John Nolan auto service fixed it. They take pride in their work and have a strong service mentality.
Robert N. from John Nolan Auto Service responded on 12/28/2024 09:35 AM

It's fantastic to hear that you found our team knowledgeable and dedicated! We like to think of ourselves as the Sherlock Holmes of car issues—solving mysteries one wrench at a time. We're glad that we could get to the bottom of the problem when others threw up their hands. Our pride in our work is a little more than just engine oil; it’s fuel for our service mentality! If you have any more mysteries for us in the future, know that we’re always ready to dive in.


SS
SAMANTHA S.
Burlington, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
Great
They got me in and out for a sensor! Great costumer service! Highly recommended !
Robert N. from John Nolan Auto Service responded on 12/26/2024 09:34 AM

We're pleased to hear that you had such a smooth experience with us. Getting you in and out quickly is what we aim for, and it seems like we hit the mark! It's always great to know our customer service made a positive impression. If you ever need assistance again, we'll be here - just give us a honk!


JH
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JEREMY H.
Covington, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
9
Quick and courteous
I hav bought a convertible from Carvana , Nolan’s Guys. Took care of a leak for me
Robert N. from John Nolan Auto Service responded on 12/22/2024 09:37 AM

We're glad to hear that our team was able to tackle that leak for you. It’s always a good feeling to drive a convertible without worrying about unexpected showers. Here’s to many sunny days ahead in your car! If you need anything else, we're here to help.


EB
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ERIK B.
Newport, KY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/16/2024
verified customerVerified Customer
0
Service
When it comes to serving your vehicle i would shop around. They charge you for hundreds for diagnosing anything , and it’s all separate line items so you’re quickly at 5-600+ just to diagnose. Doesn’t include parts or astronomical labor . An alignment doesn’t include rotating or balancing .. tire discounters cost less for alignment , rotates and balance included.
Just shop around before you go here. Plenty of places to do what you need for a fraction of the cost.

VO
VALARIE O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
WOULDN’T GO ANYWHERE ELSE!!
From my BMW to my GMC/Chevrolet autos, these guys are the BEST! Most honest and dependable. Quick service and always communicating. Truly would not trust the vehicles that carry my grandkids around with any other mechanics! They are SIMPLY THE BEST!!
Robert N. from John Nolan Auto Service responded on 12/18/2024 09:36 AM

It sounds like we've made quite the impression with your fleet of family vehicles! We're delighted to hear that you find us honest and dependable—like a trusty sidekick for your automotive adventures. Rest assured, we take vehicle safety seriously, especially when it comes to transporting those precious grandkids. Quick service and open communication are simply part of the package. We look forward to keeping your rides in tip-top shape for many more miles ahead!

Service Coupons and Posts
🚗✨ We love hearing that we got your wheels back on the road and tackled those pesky lights! Our team is all about professional service with a smile. Thanks for the recommendation—you're the real MVP! 🙌 #CarCare #CustomerAppreciation
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We love being your pit stop! ⏰🚗 Glad we could help you out last minute—politeness is our secret sauce! And who doesn’t love a good coupon? 😄 Thanks for the awesome review! #CustomerCare #JohnNolanAutoService
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Thank you for trusting us with your ride! 🏎️ Whether it's routine maintenance or a major engine swap, we love keeping your car in tip-top shape! Here's to many more miles together! 🚗💨 #AutoService #CarCare
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Thanks for the awesome shoutout! 🚗💨 We're thrilled to provide speedy, convenient service that won't break the bank. Keeping you rolling is our top priority! 🛠️ #JohnNolanAuto #QuickFixes
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Thanks for the fantastic review! ?✨ We pride ourselves on being timely and courteous—like your trusty car, we aim to go the extra mile! Keep your wheels rolling with us! #JohnNolanAutoService #CustomerAppreciation
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Thank you for the fantastic review! ?✨ Honesty and fairness are our fuel! We promise to keep steering you in the right direction without any shady detours. Your trust means the world to us! #CustomerCare #JohnNolanAutoService
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Thanks for your awesome feedback! ?? We're all about that speedy and friendly service—after all, no one likes waiting around! We're here to keep you moving. ? #CustomerService #JohnNolanAutoService
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We're thrilled to hear Pete, Joe, and Matt treated your vehicle like royalty! ? Your trust means the world to us. We promise to keep the communication rolling faster than a pit stop! ?? Can't wait to see you again! #CustomerCare #AutoExperts
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We love hearing our services are timely! ?? We're on a mission to get you back on the road faster than you can say "oil change!" Thanks for the trust! #QuickService #JohnNolanAutoService
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Thanks for the stellar review! ?✨ We love helping our clients get back on the road, even if it's just a pitstop for info! Your trust means everything to us. We'll be here, revved up and ready for your next visit! ??️ #JohnNolanAutoService #CustomerCare
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We're thrilled to be your auto care "lifetime friend!" ?? Thank you for trusting us to fix it right the first time—no car drama here! As Arnold says, "we'll be waiting!” ? #JohnNolanAutoService #FriendshipOnWheels
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A huge shoutout to Pete and Carlos for giving your truck the top-notch care it deserves! ?? We’re glad to help keep your ride running smoothly. Thanks for the love! Keep trucking! ?✨ #JohnNolanAutoService #TruckTales
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? Thank you for the love! We work hard to make sure our service is unbeatable—like a game of whack-a-mole but with cars! We're thrilled you're satisfied. Be sure to stop by for your next pit stop! ?️ #BestService #JohnNolanAutoService
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We’re thrilled to hear you had a speedy and friendly experience! ?? Our team loves to help keep you on the road. Who knew friendly faces could drive so fast? ? Thanks for the love! #CustomerAppreciation #JohnNolanAutoService
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Feeling the love! ? Thanks for trusting us with your vehicle and for appreciating our transparency. We believe in keeping it real—no smoke and mirrors! Can't wait to see you again for your next oil change. ?️? #AutoCare #CustomerAppreciation
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? Big thanks for the shout-out! We're thrilled to hear you loved our personalized service—it's like a custom suit for your car! ?️ We appreciate your trust in us. Remember, we’re always here to keep you rolling smoothly! #JohnNolanAuto #AutoCareExperts
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Thanks for the fantastic review! We're thrilled you enjoy our service and friendly vibes. ?? Our team loves keeping your ride in tip-top shape! Remember, we're just a pit stop away when your car needs some TLC! #AutoCare #5StarService
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Thanks for the kind words! ?✨ We're here to make your car troubles disappear, one smile at a time! Your recommendation means the world to us. Come back anytime for more car care and customer service magic! #JohnNolanAuto #ServiceWithASmile
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We’re thrilled to hear you’re enjoying our services! Our team loves keeping your wheels turning without breaking the bank. ?? Thanks for choosing us as your go-to for auto care—where good vibes meet great prices! #JohnNolanAuto #CustomerLove
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We're thrilled to hear you got the FAST & FRIENDLY service you deserve! ?? At John Nolan Auto Service, we're all about fixing issues quicker than a hiccup! Thanks for your kind words! ? #FastService #AutoCare
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We're thrilled to hear that we could drive your car to its best self! ?✨ Going the extra mile is what we do best. Thank you for your kind words! We're always here to keep you rolling smoothly. ?️ #CustomerCare #JohnNolanAutoService
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Thanks a bunch for the glowing review! ? We're thrilled to have such amazing customers. Our team is here to keep you rolling smoothly without breaking the bank. Good vibes, good work, and great people—it's what we do! ?? #AutoService #GoodPeople
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?? Thank you for the kind words! We're thrilled to hear Julie, Pete, and our mechanics went the extra mile for you. We're all about great service and happy wheels! Your support drives us forward. ?✨ #JohnNolanAutoService #CarCareChampions
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Thank you for the stellar review! ?? We're thrilled to hear our team went the extra mile to get your ride running smoothly. A warm welcome and a strong fix are always part of the service here! ? #JohnNolanAutoService #CustomerCare
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Thanks for the awesome review! ?✨ We’re thrilled you loved our speedy service! Who knew fixing a rusted muffler could be so quick? We’ll keep the magic rolling! ? #MufflerMiracle #JohnNolanAutoService
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? Wow, thank you for such kind words! It's always our goal to provide top-notch service from start to finish. Julie and James will be thrilled to hear your feedback. We look forward to having you back again soon! #CustomerExperience #AutoService ?
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Thanks for the stars! ????? We're thrilled to hear that you've had consistently great experiences with us. We take pride in our efficiency and expertise to keep your car in top-notch condition. ?? #CustomerAppreciation #JohnNolanAutoService
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Thanks for the 5-star review, Kc! ? We're thrilled to hear that you found our team friendly and knowledgeable. We appreciate your recommendation! #CustomerAppreciation #ExcellentService
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Thanks for the ⭐⭐⭐⭐⭐ review, Said! ?? We're thrilled to hear we could get you back on the road quickly. Your support means a lot to us! #CustomerSatisfaction #FastService
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Thank you for the kind words! We're thrilled to hear about your consistently great experiences at John Nolan Auto Service. ? We appreciate your trust and recommendation! #CustomerSatisfaction #WeLoveOurCustomers
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Thanks for the 5-star review! ? We strive to keep our services top-notch and wallet-friendly. Your kind words drive us to keep delivering honest and caring service. #CustomerAppreciation #Grateful
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Thanks for trusting us with your BMW, Rebecca! ? We're thrilled to be your go-to for auto care. Your 5-star review means the world to us! #CustomerAppreciation #BMWExperts
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Thanks for the 5-star review! We're glad we could help with your back brakes, and we're looking forward to providing top-notch service when you're ready for those tires! ?? #CustomerSatisfaction #AutoService
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Thank you for the 5-star review! ⭐️ We're glad we could speedily get you back on the road. We look forward to being your go-to auto service! #FastService #CustomerSatisfaction
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Thanks Cole! We're thrilled to hear that our team went above and beyond to assist you with the installation and parts. We appreciate your business and hope to see you again soon! ??️ #CustomerAppreciation #FiveStarService
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? Thank you for the amazing review! We're thrilled to hear that our team delivered the top-notch service we're known for. We appreciate your support and look forward to seeing you again. #CustomerAppreciation #Grateful ?
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