Service Department's Reviews

4.6

(4,878 Reviews)

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Reviews that include

Care 179

Oil Change 174

Kearny Mesa Hyundai 142

Problem 121

Issue 88

Recent Reviews

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Continue reading recommended reviews

laith a.

El Cajon, CA

02/22/2022

Category: Service

engine warranty is not true

my santafe 2017 is 81k . Hyundai refuse to fix problem inside engine and ask for 5k labor only. they say engine warranty is for bearings only . the car is burning oil since 40k

Laith A.

El Cajon, CA

02/22/2022

Category: Service

Hyundai engine warranty is fake

My 2017 Santa fe is 81k. Engine stop working . they refuse and say engine warranty cover only certian parts they decide?????. Although my engine is theta engine and has court setllmnt untill 125k. They ask for 6k engine repaire. And when I refuse the super visor refuse to give me the car back and force me to pay 150$ . engine is burnning oil since 40k . theta engine is envormnt hazard . im just adding oil. Dont buy huyndai . pay more or go with smaller car

Michae T.

Coronado, CA

02/17/2022

Category: Service

OK Service, Sales slick and old school

I had to deal with Neil Isom? on spelling. I felt like they scammed me in every way possible. Paid top top dollar and they berated my trade in which they had on the lot 3 days later. Oh they washed and waxed it though. Pulled the olde 4 square, beat up the car, tell you about your horrible credit (I paid CASH) and how rare the car I wanted to buy was (A base, stripped Sonata). Commission breath big time. Sales manager did a great job of defending his salesman and made me feel even worse for asking simple questions about price. If there was a mountaintop in San Diego I would scream beware. Service dept is slow but no issues there. They seem to do an okay job

San Diego, CA

2016 Hyundai Elantra

This review violates the SureCritic Review Policy.

alice h.

Encinitas, CA

11/24/2021

Category: Service

Horrible Service for Battery Recall

We had an appointment at 9:30 to have our battery replaced (or so we thought) on our 2019 Kona EV due to problems with the battery. We have been waiting over 6 months for this due to a problem Hydundai has identified with the lithium-ion battery. We arrived on time and were informed the battery would not be replaced at that time, as the first step is for them to put the car on a lift and take a picture of the battery which will be sent to Hyundai to validate a new battery is required. Once determined, the battery will arrive some 30 days later. First we had heard of this. However, the incredible part was our car was not taken care of until the very END of the day. It was not until 6:40 in the evening the car was completed. So unacceptable. We assume since it is a recall, Kearny Mesa Hyundai does not get paid as much for their technician time so we were very last in line. The car was there for over 10 hours. We had an appointment.

GEORGE E A. from Kearny Mesa Hyundai responded on 11/24/2021 12:21 PM

Alice,

Good Afternoon my name is George Abdelsayed and I am the Customer Relations Manager here at Kearny Mesa Hyundai, and I want to say I'm sorry that your service appointment did not go very well, please give me a call to discuss.

Thank You.

George Abdelsayed
Customer Relations Manager
(858) 278-7100 Ext 3045

Thomas T.

San Diego, CA

07/23/2021

Poor support for Kona Electric Vehicle

I brought my 2020 Kona EV in for a software update for recall 199, "reduced braking power". I dropped the car off 07/15/2021 at 9 a.m. in the morning. Over 30 hours later the car was still in the shop. Finally got the car back the next day around 4 p.m. Unfortunately, Hyundai didn't invest in over the air update technology, which means owners of Hyundai EVs have to schedule maintenance appointments for software updates. Then after dropping the car off they have to wait for a technician to get around to it. Keep in mind the service center is also working on ICE cars as well so it might take a day, two, or three to get your EV back. Clearly, Hyundai management did not think about the total ecosystem required to support electric vehicles. It is very discouraging to have paid for an expensive EV while making Hyundai look good for selling a zero emission vehicle, only to be treated in such a poor manner. I totally regret buying this car. Please, don't make the same mistake. Before purchasing an EV, look at all of the other competitors, Tesla, GM, Ford, and so on.

Not Recommended

Gillian M R., Parts and Service Director from Kearny Mesa Hyundai responded on 07/24/2021 08:33 AM

Hello Mr. Tenhunen, I understand your frustration with the fact that Hyundai does not have "over the air updates" and that you have to bring your car into a dealership to have this latest update performed. I am sure that Hyundai Motor America will review this feedback from you and that helps them with their process, however as your servicing dealer I want to make sure that your experience with our staff was to your satisfaction as truly this review is our rating as a service facility to ensure we are providing top level service by our staff to our customers. If there was something specific about your experience from our interation with you that you feel needs to be improved upon, please don't hesitate to reach out.

Gillian Roberts
Parts and Service Director
groberts@kmhyundaisubaru.com

Kenneth B.

San Diego, CA

2017 Hyundai Accent

This review violates the SureCritic Review Policy.

Drew P.

San Diego, CA

2014 Hyundai Genesis Coupe

This review violates the SureCritic Review Policy.

Charles L.

Milpitas, CA

2017 Hyundai Elantra