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Keith's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(74 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Contact
(914) 737-1880

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
301 N Division St Peekskill, NY 10566
Keith's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(74 Reviews)

EA
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Eddie A.
Peekskill, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Huge resource of kowledge
Often, the less experienced mechanic just replaces parts till they discover the problem. The dreaded p0300 random misfire could be from many conditions. Scotty and his crew, at Keith's Automotive, have the knowledge and the resources to fix your vehicle right the first time. There is no need to make that dreaded trip to the Dealership!
Recommended

JB
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jan B.
Croton On Hudson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Better Call Keith
Prompt. Reasonably priced. Very courteous. I am so happy that I called Keith Automotive when my brakes failed on the Bear Mountain Parkway at the Highland exit. Scott came right away and was very polite as he efficiently loaded the car on the truck and delivered it to my dealership.
Recommended

MG
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Maynard G.
Yorktown Heights, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
It is a clean shop and everyone is friendly and helpful
I have been a customer of Keith’s for more than 25 years. When my kids were teenagers, I had more occasions To visit Keith. He has always been honest with me in our dealings.
His work is always top quality and delivered on time. He personally, is a nice respectful guy.
Mendy Goldberg
Recommended

MD
M. D.
Mohegan Lake, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
verified customerVerified Customer
Category: Service
M. said the staff at this business is professional, courteous, and polite. They are understanding and efficient. He is very happy with their work. He would recommend them for service.
Recommended

DH
Don H.
Peekskill, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
verified customerVerified Customer
Category: Service
Don said they have always done a great job.
Recommended

JS
Jesse S.
Peekskill, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
verified customerVerified Customer
Category: Service
Jesse said he uses the business all the time, and they did a good job.
Recommended

EP
Elaine P.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2017
verified customerVerified Customer
Category: Service
Elaine said she has been using this business for over 30 years and they are fantastic.
Recommended

AM
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ANN MARIE M.
Peekskill, NY
Mazda 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
verified customerVerified Customer
Customer Service
Keith men know what there doing. And they give the so much respect to there costumers.
Recommended

AP
Andrea P.
Montrose, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
verified customerVerified Customer
Category: Service
Andrea said they do a great job.
Recommended

CS
Chevon S.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
verified customerVerified Customer
Category: Service
Chevon said the experience was good at this business.
Recommended

KL
Karen L.
Fishkill, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2016
verified customerVerified Customer
Category: Service
Karen said she took her vehicle in at 8:30 a.m. to fix a noise it was making. When she returned to pick it up at noon they suggested she change her windshield wipers. She said her main concern was her vehicle was still making noise so they said she needed a new belt. She did not know why they did not give her a new one if that would have resolved the problem. When she returned that afternoon they had not started on her vehicle, they had taken in others. They should have completed the work on hers since she brought her vehicle in at 8:30 a.m. She was told she may hear the noise for a little while but it has been days and she hears the same noise so she will need to come back for more work. She said she normally has good service with this business but this was a bad experience and she was not happy.
Not Recommended
Keith I. from Keith's Automotive responded on 01/06/2017 06:19 AM

Karen brought in her vehicle on December 22, at around 8:30am, and advised us that “she was hearing a noise in the vehicle while she was driving”. She instructed us to diagnose the problem and repair the vehicle.

Troubleshooting identified three issues:

1.     Bad wiper blades

2.     A broken heat shield around the catalytic converter, and

3.     A worn belt on the electronic power steering pump. The belt made a squealing sound when the engine is cold.

When the diagnosis was completed, sometime before noon, we called Karen to advise her of our findings. As we began to explain the needs, she mentioned that she had recently replaced wiper blades and did not want us to repair anything on the vehicle.

Our policy has been, and will continue to be, that we contact our customers for approval of required parts and labor costs for repairs that are necessary consequent upon diagnostics.

Since we could not communicate further with her to explain the other issues that we found, and hence did not receive approval to repair the vehicle, we lowered the vehicle from the mechanical lift, and moved it outside the garage pending customer pick-up, and began working on other vehicles that needed repair.

When Karen came to the garage at around noon, she was very agitated that we had not repaired the vehicle. We explained the issues that we found, and she gave approval for the repairs.

She has been a customer of ours for quite some time., and so we repaired the heat shield and replaced the belt on the power steering pump, without charging her for the diagnosis or for labor in fixing the heat shield and replacing the belt.

It is unfortunate that our best efforts to satisfy this customer were unsuccessful in this instance, but we are grateful for her honesty in admitting that “she normally has good service with this (our) business”.

We regret that this customer had a bad experience with us. Nevertheless, we will continue to do our best to ensure that we achieve our primary goal of having 100% satisfied customers.


NB
Niqua B.
Peekskill, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
verified customerVerified Customer
Category: Service
Niqua said the staff was very nice, personable, and professional.
Recommended

JT
John T.
Garrison, NY
GMC Sierra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
verified customerVerified Customer
Category: Service
John said they did a great job.
Recommended

JL
Joan L.
Peekskill, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
verified customerVerified Customer
Category: Service
Joan said the business really was the best. They had wonderful service. Everything went well. They went out of their way for a lot of things. She needed to be picked up and dropped off. She didn't wait long and it was a very pleasant experience.
Recommended

JR
Jimmy R.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016
verified customerVerified Customer
Category: Service
Jimmy said this business did an excellent job.
Recommended

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