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Kempsville Auto Care Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(478 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

We have been faithfully serving the greater Kempsville area of Virginia Beach for over 30 years. Our dedication to customer satisfaction and vehicle safety sets us apart from our competitors. The goal for us is not just to fix and maintain your vehicle but give better peace of mind that you’re making the roads safer for you and everyone We have been faithfully serving the greater Kempsville area of Virginia Beach for over 30 years. Our dedication to customer satisfaction and vehicle safety sets us apart from our competitors. The goal for us is not just to fix and maintain your vehicle but give better peace of mind that you’re making the roads safer for you and everyone we share the road with. ...more

Categories
Oil Change, Auto Repair, Auto Maintenance
Contact
(757) 671-1676

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5288 Princess Anne Rd, Virginia Beach, VA 23462
Kempsville Auto Care Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(478 Reviews)

RK
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RAY M K.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Maintained Kia Sorento
Again as usual I have experienced an A1 job from Kempsville Auto. They had performed necessary maintenance to my Kia Sorento and the expense was more reasonable than I had anticipated. Thank you again for your excellent service!!!

DE
DENISE JOYCE E.
Virginia Beach, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2025
verified customerVerified Customer
8
Went for inspection.
They were packed out for inspections, but took me. I waited about 5 hrs but was able to get inspection done that day, 17th. And the receptionist was so kind and knowledgeable n helped to make my wait pleasant.

LS
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LISA & SCOTT S.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Always a pleasure!!!!
We trust our cars to no one else! We've been bringing out cars to Mike for a good couple of years now and always feel 100% confident in the care we receive. I wouldn't recommend bringing your car to anyone else. Huge kudos to Vicky for keeping the shop running like clockwork!

Verified Customer
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
9
Vehicle state inspection
In and out in a timely manner! They were thorough with the inspection and kept me updated with it.

CW
CURTIS W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Great experience
Prompt service as always.

CP
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CHRISTINE P.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Scraping noise
I’ve trusted Mike with my family’s vehicles for more than 20 years. I brought my RAV4 in because I heard a scraping sound when I braked. They looked at vehicle and said it’s fine to drive, that the roters had rusted from sitting for a month in the rain but it’s safe to drive and the noise will stop after driving it for a while. Any other place would likely have said I needed a new brake system. He’s honest and this is why I will continue to come back.

BG
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BILL G.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Excellent, quick, trustworthy
Excellent, quick, fair, trustworthy

FC
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FREDA C.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
9
Responsive & Honest
Mike and his team provide timely and trustworthy service, regardless of the age of the vehicle.

CW
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CRAIG W.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Great service
I have 4 cars and they regularly service them all. Great service, fair price and honest with evaluations.

LJ
LINDA J.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Inspection
Speedy and perfect

GC
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GARY C.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Annual inspection
As always, very good service and great communication!!!! a they do an exceptional job on both of our vehicles!!!!

Verified Customer
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Wonderful company to work with. Never have any concerns about who does the inspection. Very friendly and competent staff.
Very wonderful company to do business with. They check out my car with extremely good service. Any questions or concerns I have are checked out carefully and if they need to be addressed, they take care of it as soon as they can. I never have any complaints about their service.
Efficient
Friendly
Honest
Fair
Appreciative

LL
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LEE L.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Super helpful
Scheduled my appointment and they enabled me to wait for my oil change, got in and out quickly! Thanks!

TS
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TOM S.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Tom S
They do great work and are very pleasant to deal with

MO
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MIKE O.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
. Communication is excellent.
Front office staff is friendly
Work was completed quickly
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