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KG Truck and Auto

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(512 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
83
Net Promoter Score ®

Business Details

About

Since 2012, we’ve been the heartbeat of Glen Burnie, Pasadena, and the surrounding Maryland communities, bringing top-notch automotive care to your doorstep. Founded by Kelsey Gary, a true automotive enthusiast who began his journey at just five years old by dissecting toys to unveil their inner workings, our mission is driven by a Since 2012, we’ve been the heartbeat of Glen Burnie, Pasadena, and the surrounding Maryland communities, bringing top-notch automotive care to your doorstep. Founded by Kelsey Gary, a true automotive enthusiast who began his journey at just five years old by dissecting toys to unveil their inner workings, our mission is driven by a passion for excellence and a commitment to serving you.

Kelsey’s journey into the automotive world started at Bob Bell Ford in Glen Burnie, where he quickly rose to become one of the leading master diesel technicians in the industry. His entrepreneurial spirit ignited with the birth of his first child, leading him to launch JOY RIDE, a successful limousine service that complemented his full-time work and provided for his growing family.

But Kelsey’s ambition didn’t stop there. In pursuit of a dream, he laid the foundations of KG Truck & Auto—a one-man operation that thrived on quality, transparency, and unbeatable turnaround times. Working tirelessly from 6 am to 3 am, Kelsey’s relentless dedication laid the groundwork for what would soon become a beloved staple in the community.

After just one year, our commitment paid off as we expanded to a larger facility, marking a significant growth milestone for KG Truck & Auto. For nearly four years, we flourished in that space before acquiring our very own location off Michaels 8th Ave, a beacon of our success and dedication to serving you better.

None of this would have been possible without our incredible team and loyal clients. At KG Truck & Auto, we believe that outstanding service is not just a promise but a way of life. Join us as we continue to lead with integrity, excellence, and an unwavering commitment to quality in everything we do!

Discover the difference at KG Truck & Auto—where your vehicle gets the care it deserves and your peace of mind is our priority. We invite you to be a part of our journey!
...more

Categories
Auto Repair, Heavy Truck Repair, Transmission Repair
Contact
(410) 595-6728

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
155 8th Ave. N.W. Glen Burnie, MD 21061

Affiliations

ASE
ASE - Master Certification
KG Truck and Auto's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(512 Reviews)

VW
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VINCENT W.
Millersville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Top to bottom
KG Auto’s leadership sets the standard for this shop. Their office support staff exemplifies this standard. The mechanical staff is clearly the foundation. Competent work every time. My tractor trailers, straight trucks, and personal vehicles only see KG Auto.

RM
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RICHARD M.
Glen Burnie, MD
Ford E-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
RV repair
I have had my RV in for service 3 times. The work was preformed in a timely manner.
The office staff is always happy and ready to help. Shannon is the happiest person I have ever had the privilege to talk with.

GB
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GILBERT B.
Linthicum Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
9
Hyundai 09 azera power drain.
This was one of those I don't know what's going on problems. My car would sit 3 days and wouldn't start. I took it in to KG truck n auto to troubleshoot. It took some time to diagnose and find the culprit of our problem, but the guys there got it done. I'm extremely excited they were able to figure it out. Im a very happy customer who will continue to take my automobile to them for services.
Stephanie F., Senior Fleet Managment Specialist from KG Truck and Auto responded on 02/13/2025 12:20 PM

Thank you Mr. Brown for such a kind review. i am happy to hear that you had a great experince and was able to resolve your issue. Thank you for giving us the opportunity to earn your trust and business. 

Stephanie Gary
Vice President & Senior Fleet Management Specialist

155 8th ave NW
Glen Burnie, MD 21061
O (410) 595-6728

CC
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CHRISTINA C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Engine issue and taillight fixed
KG auto fixed my engine issue and taillight mechanical issue within about 24 hours. Great and friendly service.
Stephanie F., Senior Fleet Managment Specialist from KG Truck and Auto responded on 02/13/2025 12:30 PM

Thank you for the kind review!

KG Truck & Auto team


BH
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BILL H.
Severn, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Great Service
Shannon kept me informed about any issues and the progress of the service that was being performed, and I was very satisfied with the service. Only disappointing item was I paid with a credit card and wasn't informed there was a 3% surcharge for using the card, had I known, I would have paid with a check.
Stephanie F., Senior Fleet Managment Specialist from KG Truck and Auto responded on 02/13/2025 12:32 PM

Thank you Mr. Hays for such a kind review. We truly value our relationship and hope to continue growing alongside of you. 

KG Truck & Auto Team


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Verified Customer
Glen Burnie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Great service
I have been using KG Truck & Auto for years. Their prices are reasonable and the techs are very knowledgeable. Having a shop you can trust is huge to me. I always highly recommend them to anyone and everyone.
Stephanie F., Senior Fleet Managment Specialist from KG Truck and Auto responded on 02/13/2025 12:35 PM

It has been our privilege to grow alongside you. Thank you for your continued trust and business. 

KG Truck & Auto Team


JS
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JASON S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Great Service!
Overall service and communication were great, quick responses and friendly staff. Stephanie and Kelsey were awesome to work with

Verified Customer
Chstnt Hl Cv, MD
Ford F-350 Super Duty
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2025
verified customerVerified Customer
10
Operations manager
Always positive outcome working with KG Truck. They keep you informed and are very professional.

RM
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ROBERT M.
Brooklyn, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Writer was pleasant and knew her way around vehicle issues, Tech was honest and did a great job in his diagnosis.
Treated with respect and kept informed through out the whole process
Great honest company.

CR
Collin R.
Maryland
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2024
verified customerVerified Customer
Category: Service
Collin said the price doubled what he was estimated.
Recommended

FS
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FLORENCE S.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Oil change and check-up
Service at KG Truck and Auto always gives great service. They are very professional and respectful.

MW
MICHAEL W.
Severn, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Unusual request.
Jason and Shawn went out of their way to help me after the parts I ordered twice were wrong. They stepped up and took care of everything for me. I can't thank them enough. Everyone there was so nice to deal with. A great company and I will recommend to anyone that needs a truck serviced or repaired.
Great job guys. Thank you!
Michael W.

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Valued Customer
Enon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
7-11 van
Great service, fast and friendly team!

WD
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WILL D.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
4WD and front strut preload.
Shawn was extremely polite as was the receptionist. Excellent team to work with. The technician was very knowledgeable and professional. I will continue to take my vehicle to KG instead of the dealer. Kudos!

Verified Customer
Fort George G Meade, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Best customer service in the area
I recently took my Mercedes-Benz Sprinter van to KG Truck and Auto for a Maryland state inspection, and I couldn’t be more pleased with the service! What stood out the most was their attention to detail and transparent communication. The staff was friendly and accommodating, making the entire experience smooth and hassle-free.

I truly appreciate the excellent service I received at KG Truck and Auto and will definitely return for any future automotive needs. I highly recommend them for their expertise and outstanding customer care!
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