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Oil Change 657

Care 448

Questions 225

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Process 161

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LC

LaMar C.

Tacoma, WA

This review is currently pending verification from the business.

04/19/2025

0

Category: Sales

Buyer Beware

I understand that car dealerships are in business to make the most money they can to maximize their profits. They don’t take to kind to customers not playing alone with their set agenda. The first question I asked was what’s the out the door price for the vehicle. Skyler started asking me about a down payment, financing and information about a trade-in vehicle. I again asked him about the out the door price. I also let him know that we were not interested in financing because we were going through our bank which offered a great rate already. As far as a trade in we could discuss that possibility after we receive the out the door offer. He then said that if we were considering trading in our vehicle could their used car person look it over so we could at least get a ballpark figure on what we could receive in trade in value for the vehicle. I agreed (big mistake) I should’ve held firm to my original position. Lol their out the door offer was $62,342.02 and that included the value of our vehicle😳. I politely and swiftly declined. He asked me what did we have in mind. I told him 54 possibly 55k. He told me there’s no way that could happen. So after a bit of back and forth I told him $57,500 and not a half a cent more. Thank god I didn’t let on about the cash we had towards the down payment. ($10k) Nevertheless Big Rick Lane rejected that offer and sent poor Skyler back with a final offer of $58,3??.??. We declined and thanked Skyler for his time. THEN….Skyler Benson got caught in a lie about shredding a quote with my father-in-law‘s signature on it. He refused to retrieve the paperwork from Rick Lane’s office. According to him, he watched Rick put it in a shredder. Which I knew was a lie. So I went directly into Rick’s office and retrieved the paper myself. I asked Skyler why did he tell me he could not retrieve the paperwork back because it had already been shredded? The look on his face was priceless when he said he had no answer for that question….Needless to say the deal was dead. The kicker is we went to Car Pros Kia in Tacoma and purchased the exact same vehicle a 2025 Wolf Grey SX X Line AWD for get this $54,514. I paid an extra $1200 and some change for 2 oil changes per year for the lifetime of the vehicle. I’m very good at reading people and I could already tell Rick Lame could care less if we did business with Kia in Puyallup or not. That’s why we took our business elsewhere….and to Skyler Benson never say never. That $55k offer was solid and got my wife the exact vehicle she wanted. You just weren’t able to close and missed out on a commission. Big Thanks to Mo at Car Pros Kia in Tacoma Wa. This guy is a solid closer. His customer service stills are through the roof. Very professional and a joy to work with. I definitely would not mind doing business with him again in the future.

LC

LaMar C.

Tacoma, WA

This review is currently pending verification from the business.

04/19/2025

0

Category: Sales

Buyer Beware

I understand that car dealerships are in business to make the most money they can to maximize their profits. They don’t take to kind to customers not playing alone with their set agenda. The first question I asked was what’s the out the door price for the vehicle. Skyler started asking me about a down payment, financing and information about a trade-in vehicle. I again asked him about the out the door price. I also let him know that we were not interested in financing because we were going through our bank which offered a great rate already. As far as a trade in we could discuss that possibility after we receive the out the door offer. He then said that if we were considering trading in our vehicle could their used car person look it over so we could at least get a ballpark figure on what we could receive in trade in value for the vehicle. I agreed (big mistake) I should’ve held firm to my original position. Lol their out the door offer was $62,342.02 and that included the value of our vehicle😳. I politely and swiftly declined. He asked me what did we have in mind. I told him 54 possibly 55k. He told me there’s no way that could happen. So after a bit of back and forth I told him $57,500 and not a half a cent more. Thank god I didn’t let on about the cash we had towards the down payment. ($10k) Nevertheless Big Rick Lane rejected that offer and sent poor Skyler back with a final offer of $58,3??.??. We declined and thanked Skyler for his time. THEN….Skyler Benson got caught in a lie about shredding a quote with my father-in-law‘s signature on it. He refused to retrieve the paperwork from Rick Lane’s office. According to him, he watched Rick put it in a shredder. Which I knew was a lie. So I went directly into Rick’s office and retrieved the paper myself. I asked Skyler why did he tell me he could not retrieve the paperwork back because it had already been shredded? The look on his face was priceless when he said he had no answer for that question….Needless to say the deal was dead. The kicker is we went to Car Pros Kia in Tacoma and purchased the exact same vehicle a 2025 Wolf Grey SX X Line AWD for get this $54,514. I paid an extra $1200 and some change for 2 oil changes per year for the lifetime of the vehicle. I’m very good at reading people and I could already tell Rick Lame could care less if we did business with Kia in Puyallup or not. That’s why we took our business elsewhere….and to Skyler Benson never say never. That $55k offer was solid and got my wife the exact vehicle she wanted. You just weren’t able to close and missed out on a commission. Big Thanks to Mo at Car Pros Kia in Tacoma Wa. This guy is a solid closer. His customer service stills are through the roof. Very professional and a joy to work with. I definitely would not mind doing business with him again in the future.

MP

MARGARET P.

Tacoma, WA

Kia Soul