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King Genesis

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(65 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
7
Total ReScores
4.7
ReScore Average
73
Net Promoter Score ®

Business Details

Contact
(954) 421-3330
No Business Hours Provided

Business Hours

* No Time Zone Provided
1399 S. Federal Highway Deerfield Beach, FL 33441
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(65 Reviews)

DB
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David B.
Boca Raton, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2024
0
Category: Sales
Very rude staff
Manager actually tried to assault me. Four salespeople yelled obscenities at myself and wife, which I have on video. Genesis should reconsider having this dealership. They eat in front of customers. My electric GV70, at $75k, has not worked from the beginning. Dslqngerous to drive. This is my 4th Hyundai car..2 Kias 2 Genesis. Lived ky gas GV70 but electruc has issues. Note I did not buy my vehicle from King...was about to until they chased me off the premises.

DM
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Darrell M.
Saginaw, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
10
Category: Sales
Lacey Goodrich provided excellent Service
Lacey Goodrich provided excellent Service and really cared

JL
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Joseph L.
Deerfield Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
8
Category: Sales
Ask for Sara
Great line of cars, dealership is old but the safe were great specifically Sara
JASON S F. from King Genesis responded on 01/24/2022 03:58 PM

Hi Joseph, I'm sorry your experience was not 100% up to your expectation.  We appreciate your business!


RG
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Roman G.
Boca Raton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customerVerified Customer
10
Category: Sales
Ross was very professional, knowledgeable and a pleasure to deal with y.
Our experience at King Genesis was great. Everyone was very friendly and professional. We are very pleased with our purchase and this is our fourth genesis car we have . Thanks .

SD
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Sheila D.
Delray Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
verified customerVerified Customer
10
Category: Sales
King Genesis (Eric) was a great experience
Salesman (Eric) knowledge of the model car I was interested in helped me to determine which vehicle best suited my needs. I would definitely highly recommend King Genesis to anyone interested in purchasing a new car whether SUV or sedan. The cars almost sell themselves.

CP
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Christine P.
Pompano Beach, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2021
verified customerVerified Customer
2
Category: Sales
Great Car but I’d buy from a different dealer
I recently purchased a vehicle from this dealership. It wasn’t a great experience dealing with them. They salesperson told us they could do many things that just weren’t available. We were paying outright for the vehicle and the salesperson told us a cashiers check wasn’t necessary, a personal check would be fine. We went to pick the car up and the finance guy wanted to run a credit check on us before releasing the car to ‘protect’ the dealership?!? How could running a credit check protect them? We ended up paying with our debit card- after having to deal with our bank on a Sunday to increase the debit max limit. After paying with the debit card in full he didn’t want to give us back the form that my husband had signed for the credit report. He kept saying it wasn’t immediate payment but I showed him on my banking app that the money was out of my account and in theirs.
The entire transaction was handled like we were buying a $3,000 used car with no credit instead of a $60k car with cash. No white glove service here. The car is great so far, dealer not so much.
JASON S F. from King Genesis responded on 01/01/2022 06:17 AM

Hi Christine, I'm truly sorry you had a negative experience at our dealership. We will be using your feedback as an opportunity to do some training with the staff.

So you are aware, we are about to undertake a very large construction project that will seperate Genesis into a seperate building, and beautify our Hyundai building. I apologize for it's older, outdated experience ( including our sales tower), but we are taking steps to address it.

I'd like to make you feel better about the purchase, please reach out to me via email at jason.frieder@kingmail.us or 954-574-4500. Please rescore the survey I am sending to you now, we will take steps to fix the experience and try to make you happy. 

Thank you for your business and your feedback,

Jason Frieder
General Manager
954-574-4500


KV
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Katherine V.
Oakland Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Sales
First-Class Buying Experience!
King Genesis provided me with the best car-buying experience of my life. The entire staff was amazing! My salesperson Brian Tom was exceptional, and took all of the necessary steps to make sure the whole process went smoothly and efficiently. Brian was incredibly knowledgable of the product, and had the patience to answer all of my questions. The negotiations were fully transparent, honest. I highly recommend King Genesis to anyone who is looking for a first -class car-buying experience. I love my new car! Thank you, King Genesis!

KB
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Kyle B.
Naples, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Our salesperson, Derek, was great!
We love our new Genesis!

RF
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Robert F.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Great car. great dealer.
Great staff, easy to deal with. No pressure, no rush. First class operation

KS
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Kenneth S.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Sales
GREAT TO BUY A GENESIS AT KING MOTORS!!
NICE PEOPLE AND GREAT VIBE ALL AROUND THE PLACE......I AM THRILLED WITH THE FINE AUTO, AND THE PROS I HAD THE PLEASURE OF MEETING....KEN S... WAY TO GO GUYS AND GENESIS IS FOR REAL!! NOTHING IS IN THEIR CLASS!!

JP
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Jorge P.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
10
Category: Sales
Eric Chelly is the best
Great car. Great salesman. Eric Chelly is knowledgable but not pushy. Very reliable and attentive.

WS
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William S.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
verified customerVerified Customer
10
Category: Sales
2021 Genesis G80 lease.
This is my third Genesis and I absolutely LOVE what they have done to the G80. The folks at King were great to work with from start to finish - especially Russ Andrews in the sales department. I have been leasing cars for 30+ years and by far this was the best.
Additionally, I have had years of experience with the complimentary valet for service appointments at King and they are as good as they get.

WW
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William W.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Category: Sales
Perfect car buying experience!
This was a flash purchase and I had shopped around just a little bit. But once I found King Genesis the professionalism and respect they showed from the initial phone call all the way through the buying process was absolutely fantastic. And most importantly, no hassling and no pushiness. Great experience all the way around.

SO
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Sandra O.
Laud Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
verified customerVerified Customer
10
Category: Sales
Excellent Customer Service
King Genesis and Brian T., our Sales Associate, went above and beyond to make our experience both positive and pleasant. King Genesis provides exemplary customer service. We greatly appreciate their efforts and are enjoying our new Genesis!

GB
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Gabriela B.
Delray Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
verified customerVerified Customer
Category: Sales
2022 Genesis GV70 Purchase!
I've got best deal at King GENESIS and very quick and friendly service..I would recommend this dealer anytime !
They will make it happen
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